Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Thor Forums > Thor Motorcoach & Motorhome > Thor Motorhome General Discussions
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 01-24-2023, 02:42 PM   #41
Senior Member
 
Brand: Thor Motor Coach
Model: XG 32 Omni
State: Missouri
Posts: 832
THOR #4243
You need to get an attorney and he/she will tell you how to proceed from here.

__________________
kwplot34 is offline   Reply With Quote
Old 01-24-2023, 05:27 PM   #42
Member
 
Brand: Thor Motor Coach
Model: Four Winds 22E
State: California
Posts: 48
THOR #27561
I don't think that Thor is going to take it back without a fight. So hire a lawyer which of course is expensive.

I don't know your electrical system but off the top of my head I don't know why there would be large fluctuations in the AC voltage on shore power even if the inverter is bad. I don't think that the inverter should be operating while on shore power. The converter (to DC) would operate but if it was drawing so much to affect the AC line voltage you would think that the supply fuse would blow.

It sounded as if you had your flooring replaced. If Thor did indeed replace the flooring by lifting up the entire house frame, I can almost guarantee that they did not recheck the electrical system after installing the new floor. Totally different department.

The key to Thor finding the problem is to assign someone knowledgeable and give them sufficient resources (time and budget) to solve the problem. I don't think that this is going to happen in this environment although sales are down quite a lot.

If you or your technicians can't solve the problem then filing suit against Thor is your only option. It doesn't sound as if you can live with it the way it is.
__________________
PreCambrian is offline   Reply With Quote
Old 01-25-2023, 06:17 AM   #43
Junior Member
 
Brand: Thor Motor Coach
State: Washington
Posts: 12
THOR #28631
Quote:
Originally Posted by chunker21 View Post
You have a lemon but unfortunately most lemon laws in states do not cover any of the house stuff, only chassis.

My suggestion is quit talking to thor and hire a great consumer lawyer.
Thank you chunker21. You are correct. Most state lemon laws are different, and often when it comes to RV's, the house portion of the coach isn't covered, unless it concerns the safety of the driver in some way. As you might imagine, Indiana has no lemon law whatsoever for RV's.

Fortunately, for cases like this, there is a federal law for consumer protection under the Magnuson-Moss Warranty Act. About my only leverage is that my attorney fees (if deemed reasonable) will need to be paid by Thor, should I prevail. I cannot imagine that I won't prevail... but is it a check or a full repurchase? Magnuson-Moss isn't like a lemon law regarding replacement or repurchase. It usually lands on diminution of value. What is my coach worth if it can't be fixed, can't be used, can't be rented, and can't be sold, all based on the electrical system malfunctioning?

I'd like to believe the only way to fairly determine that would be for Thor to repurchase it from me, then they can resell it themselves to know the exact amount. It is probably guesswork to assume any number at all if you can't find a buyer. (Knowing what you know, would any of you even make me an offer? Doubtful anyone would.)

Thor is clearly playing a game that is solely about the money for them. Whether it is officially legal or not in our correspondence, they clearly agreed to a repurchase if they were unable to resolve the problem within a timeframe. At a bare minimum, repurchase at this stage was implied. IMHO, what Thor is doing to me to try to save themselves some money is truly disgusting.

Quote:
Originally Posted by kwplot34 View Post
You need to get an attorney and he/she will tell you how to proceed from here.
Most of the lawyers I've been in contact with are now referring me to litigation lawyers that are licensed in Indiana, who specialize in Breach of Warranty claims (based on the standard text in Thor's warranty). Most lawyers are more than happy to take my case, but typically it is a demand letter where you settle on a dollar amount. Since I don't know what the time or expense will be for resolving the problem, taking a small 5 figure settlement is not very appealing. Nearly nothing other than a repurchase will seem reasonable if I still have no clue how to make it usable.

Quote:
Originally Posted by PreCambrian View Post
I don't think that Thor is going to take it back without a fight. So hire a lawyer which of course is expensive.

I don't know your electrical system but off the top of my head...

The key to Thor finding the problem is to assign someone knowledgeable and give them sufficient resources (time and budget) to solve the problem. I don't think that this is going to happen in this environment although sales are down quite a lot.

If you or your technicians can't solve the problem then filing suit against Thor is your only option. It doesn't sound as if you can live with it the way it is.
PreCambrian, you sound far more knowledgable than many in regards to this. Certainly more than anything Thor has ever contributed. My coach is currently just a few miles from my storage unit, and I really like the technicians there. Here's the rub: they seem further along than anyone in diagnosing the actual problem, but while they could clearly show that the electrical system is still faulty as delivered from the Thor factory, yet another set of house batteries has completely failed. They are recommending that I replace the house batteries (this would be the third set of replacements) so that they can further test to try to identify the problem.

Unfortunately, as goes the system, I had to tell them that they can only act as a technician/inspector. While I want to find the problem, these are independent inspectors, and not a Thor Authorized Service Center. If they start on any work, I can already hear Thor (and lawyers) telling me, "that's what ruined things. Not us. You are on your own now for voiding any warranty." So I don't know the details of the report, but this one will show that there is an electrical problem, but it can't be diagnosed without replacing yet another set of batteries.

My coach eats batteries like popcorn, apparently.

I appreciate all of the input. Even though the system is set up to simply pass your problems on to the next unsuspecting buyer, I'm trying to take a stand against Thor to prevent that. It is miserable, though, and I'm hoping to secure a litigation lawyer in the correct jurisdiction soon. I'd love to simply take this to trial and let the chips fall as they may.
__________________
Hoovis is offline   Reply With Quote
Old 01-25-2023, 07:15 AM   #44
Senior Member
 
Brand: Thor Motor Coach
Model: XG 32 Omni
State: Missouri
Posts: 832
THOR #4243
I wish you the best of luck and hope you prevail in your case against Thor. What they are doing is disgusting, which is putting it politely.
Thor screwed me and pretty much all of the Super C owners over with our front caps coming loose and not taking care of the structural issue.

Someday Thor is going to tangle with the wrong person.
__________________
kwplot34 is offline   Reply With Quote
Old 01-25-2023, 07:54 AM   #45
Junior Member
 
Brand: Thor Motor Coach
State: Washington
Posts: 12
THOR #28631
Quote:
Originally Posted by kwplot34 View Post
I wish you the best of luck and hope you prevail in your case against Thor. What they are doing is disgusting, which is putting it politely.
Thor screwed me and pretty much all of the Super C owners over with our front caps coming loose and not taking care of the structural issue.

Someday Thor is going to tangle with the wrong person.
kwplot, so sorry you had to go through all of that. It is disgusting indeed. (I'm still a ways away from telling all and naming names for everything that Thor stated to me that was patently false.) Deceit and disrespect does not sit well with me. I may be right in the sweet spot of socioeconomic circumstances to be "that" person that will tangle with Thor.

Thank you for being a sounding board. I appreciate all of your comments.
__________________
Hoovis is offline   Reply With Quote
Old 01-25-2023, 01:58 PM   #46
Senior Member
 
chunker21's Avatar
 
Brand: Thor Motor Coach
Model: Omni XG32 GONE for good
State: Alabama
Posts: 1,504
THOR #22586
Quote:
Originally Posted by Hoovis View Post
kwplot, so sorry you had to go through all of that. It is disgusting indeed. (I'm still a ways away from telling all and naming names for everything that Thor stated to me that was patently false.) Deceit and disrespect does not sit well with me. I may be right in the sweet spot of socioeconomic circumstances to be "that" person that will tangle with Thor.

Thank you for being a sounding board. I appreciate all of your comments.
Whether the "names" of the reps at thor are real or screen names is questionable. They could easily be different people responding to correspondence using the common name and occasional bringing in another to appear to be concerned. Following their script to delay the problem. Am I skeptical, yep and don't trust anyone from TMC corporate any further than they could be thrown. Often advice you hear is when you say lawyer, suit, court etc. they clam up. True to a point as that is the threats against you from pursuing the issue. But also the squeaky wheel does get attention and grease so the more vocal in many places the more of a thorn you become and eventually they will want to end it. Bad publicity hurts sales.

Only a small fraction of buyers ever see any forums or social media sources relating to owner issues and thor knows it. Plenty of fish/suckers coming along impressed with the bling, colors, space, etc. No knowledge of structure and issues.

For you as I and others said, get an attorney, get vocal in as many places as possible. Most attorneys are also lazy looking for the quick buck, easy way, so finding one who is effective will be critical. No advice on that but someone here might. Stay persistent and above all document everything. I would say that one who advocates a contingency basis knowing they get nothing if they are not aggressive and win. But lazy is easier.
__________________
2022 Renegade Valencia 35MB
2022 Ram 2500 Laramie
2021 Jeep Gladiator
2019 Harley Davidson FLHTC
2012 PT Crusader 355BHQ
chunker21 is offline   Reply With Quote
Old 01-25-2023, 02:11 PM   #47
I Think We're Lost!
 
Bob Denman's Avatar
 
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,193
THOR #8860
Quote:
Originally Posted by wrapped View Post
Wow, not the responses I had expected, usually brings out the thor haters.
LTK showed up...
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
Bob Denman is offline   Reply With Quote
Old 01-25-2023, 02:42 PM   #48
Senior Member
 
chunker21's Avatar
 
Brand: Thor Motor Coach
Model: Omni XG32 GONE for good
State: Alabama
Posts: 1,504
THOR #22586
Quote:
Originally Posted by Bob Denman View Post
LTK showed up...
There are plenty of"haters" as they were labeled but let's just call them informed past owners who are not afraid to voice their opinions. Thor ringers or reps who come on here to cheer thor do no one any good except Thor's self serving lies. I think, just my opinion understand, that thor is a bottom feeding scum sucking company preying on the unsuspecting. Plenty of corporate America is that way though. That I let my judgement lapse in getting the omni distresses me to no end and when I'm distressed I tend to let people know sometimes. If someone wants to know why I'm so pissed and what has caused me to take my position, I just refer them to my past complaints and comments. If someone is too lazy to look them up then they deserve to have that intimate relationship with thor.

The OP has detailed the scummy underbelly of thor and we, not counting the cheering squad obviously, wish them success in their fight with the devil.

Meanwhile, pretty good coffee this morning.
__________________
2022 Renegade Valencia 35MB
2022 Ram 2500 Laramie
2021 Jeep Gladiator
2019 Harley Davidson FLHTC
2012 PT Crusader 355BHQ
chunker21 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.




All times are GMT. The time now is 05:27 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2023, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2