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Old 09-16-2020, 01:17 AM   #21
I Think We're Lost!
 
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 16,994
THOR #8860
When I hear all of the negativity directed at TMC: I cringe...
If you're not working to solve the problem: you are part of it.

But my Tiffin has performed beautifully!
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Old 09-16-2020, 01:22 AM   #22
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Brand: Thor Motor Coach
Model: 2020 Magnitude BH35
State: Texas
Posts: 169
THOR #16693
Quote:
Originally Posted by Bob Denman View Post

But my Tiffin has performed beautifully!

Speaking of which, why hasn't Tiffin figured out how to do slides without carpet? What's going on under there that prevents it?
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Old 09-16-2020, 01:55 AM   #23
I Think We're Lost!
 
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 16,994
THOR #8860
I don't have carpet in either of my two slides...
But they do have a seamless; one-piece construction...
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Old 09-17-2020, 05:41 PM   #24
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Brand: Still Looking
Model: Newmar Bay Star Sport 300
State: Alabama
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THOR #6826
Quote:
Originally Posted by cbach View Post
Speaking of which, why hasn't Tiffin figured out how to do slides without carpet? What's going on under there that prevents it?


What’s wrong with carpet in the slides?
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Old 09-17-2020, 05:53 PM   #25
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Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 1,403
THOR #12751
Ducky was right........ I found the two threads about the guy wanting to return the coach he bought to the dealer.

The first thread started November 2019...

https://www.thorforums.com/forums/f4...und-19802.html


Then he posted a follow-up thread in April when he said he resolved the issue...

https://www.thorforums.com/forums/f4...led-21320.html


You can't believe everything you read or hear these days..... especially on the Internet but I would have been my next coach payment the guy would not have gotten this resolved to his satisfaction and never in 5 months.

If there is any truth to the posts, it is something I would have never thought possible. I know I would never want to spend the time and money to fight that battle and would go other routes.... like working with the manufacturer directly to give them the chance to make things right.
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Old 09-17-2020, 06:55 PM   #26
I Think We're Lost!
 
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 16,994
THOR #8860
As long as this be involves no money: I'll take him at his word...
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Old 09-17-2020, 10:58 PM   #27
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Brand: Thor Motor Coach
Model: Hurricane 27K
State: California
Posts: 608
THOR #2544
Don't give up RN44. Many of us have been in the same position and feel your pain. I have had our coach since 2015 and it took time to get most of the problems taken care of. We still have issues but I am learning to take care of them myself rather than pay the shop rates at the dealer. I don't dare say all will will always be well but for now I am greatfull everything seems to work and I am saving money for the rear Kelderman suspension.

Good luck and keep sharing on the forum, doing so will help others and the chances are good that someone on here has already had the problem you may be having and hopefully will share the solution they found.


Safe Travels!
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Old 09-17-2020, 11:03 PM   #28
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Brand: Thor Motor Coach
Model: 2018 24.1 AXISSIXxSIX
State: Arizona
Posts: 2,543
THOR #13932
There was an obvious problem with his realities being different from actual realities.
This threads op should put absolutely ZERO weight on anything said by the poster in question.
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Old 09-17-2020, 11:56 PM   #29
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Brand: Entegra
Model: Accolade 37TS
State: Virginia
Posts: 4,749
THOR #1469
Quote:
Originally Posted by Judge View Post
I don't have time to search for it now..... but I am pretty sure it was on this Forum and not another one.

The guy started off with the same theme.... anyone know how to start the Lemon Law process on a coach. Everyone pretty much told him it was a waste of time... and money. He said he was going to pursue it anyway.

I then remember him posting a couple months later he got it resolved and I was pretty sure it was a dealer buy-back.

If I get a chance later tonight I will see if I can find if it was here or another Forum.

I personally still advise against it and recommend the Wakarusa route in this case.
I remember a case of a Hurricane awhile back but it didn't get resolved through a buyback or lemon law it finally got resolved through a good repair by a decent dealer or somehow under Thor's supervision.

To the OP, my suggestion is to send Thor a certified letter outlining the difficulties in getting the coach repaired and send them the documentation for the repair attempts. I have heard of manufacturers that have received those letters sending someone to pick up the coach and take it back to factory service for repair and then returning the coach in like new condition.

If the repairs were multiple attempts, or long time span for the same item(s) then it is definitely a warranty issue that Thor needs to handle.
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Old 09-18-2020, 12:51 AM   #30
Thor Palazzo 33.3 diesel
 
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Brand: Thor Motor Coach
Model: Palazzo 33.3 34'bunkhouse
State: Georgia
Posts: 2,425
THOR #4735
While I was transporting coaches for a while back in '16 and '17, I returned several 'new' coaches, even a Palazzo exactly like my own, BACK to the factory for repairs - apparently the factories WILL pay for the coach to be returned, on their own dime.
Now, as to whether they would transport it 'back' to the owner, after repairs, is a different story - I don't have any stories about that, though I suspect the answer would be 'no'.

I would give the THOR SERVICE CENTER every option to make ALL the repairs that you can give them a list for, and then SIT there and make sure EVERY one is complete before you leave their facility. They go above and beyond, from PERSONAL experience, to make you happy.

I also would think that no attorney would have much ground to move forward on if you haven't even given the factory service center the option to repair your issues. I would, though, push the idea, being nice, but firm, that YOU should not be responsible for the cost - I guarantee it would be cheaper for them to reimburse you, rather than pay a company, and a driver, to transport it back to the factory for you! It ain't cheap.
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Old 09-18-2020, 01:05 AM   #31
I Think We're Lost!
 
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 16,994
THOR #8860
As I recall: the lemon laws don't generally apply to the coach. There are exceptions: But these laws usually only apply to the chassis.
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Old 09-18-2020, 01:20 AM   #32
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Brand: Entegra
Model: Accolade 37TS
State: Virginia
Posts: 4,749
THOR #1469
Quote:
Originally Posted by Bob Denman View Post
As I recall: the lemon laws don't generally apply to the coach. There are exceptions: But these laws usually only apply to the chassis.
Lemon laws vary by state.
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Old 09-18-2020, 01:25 AM   #33
I Think We're Lost!
 
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 16,994
THOR #8860
Yes... That is what I was trying (rather awkwardly) to say.
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Old 09-18-2020, 07:34 PM   #34
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Brand: Thor Motor Coach
Model: Thor Magnitude XG32 4x4,
State: Utah
Posts: 59
THOR #19682
Quote:
Originally Posted by RN44 View Post
I bought a brand new Thor motorcoach a little less than a year ago. We have had multiple warranty related issues, and the coach has been in the shop for a huge portion of the time we have owned it. We are using a second repair shop after the first one proved to be incompetent. Now the second shop is saying the majority of the repairs need to be done at the factory. We do have an appointment at the Thor factory coming up soon; however, we are a bit upset with the expense that this trip will incur for us. Gas to get the coach there, hotel, airline tickets, etc. Management at the Thor factory has said that they won't be helping us with the expense. I feel that we are paying for a brand new coach already, and that we have made every effort to have this fixed closer to home. We shouldn't have to pay anymore money to get warranty work done. I feel like it's time for us to consult with an attorney. Does anyone have any experience with this process, it any recommendations for a good attorney?
what is the make and model of this unit?
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Old 09-19-2020, 11:36 PM   #35
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Brand: Still Looking
State: California
Posts: 28
THOR #18162
In lieu of asking for reimbursement of the trip to the factory. You might ask for the factory to extend the factory warranty?
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