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Old 11-29-2020, 02:03 AM   #1
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Brand: Thor Motor Coach
Model: Four Winds 31WV
State: West Virginia
Posts: 13
THOR #20945
Roadside Assistance

Pre COVID I had 2 separate disabling tire issues. One just a flat and one a blowout that took out some plumbing under shower and gas filling pipe. Both times Good Sam's Roadside Assistance was quick and did a fine jo.

Post COVID we had tire damage and blowout on our Jeep toad. Good Sam's was worthless. Wanted me to use smart phone and link "we texted you." We got no link. Ended up searching out assistance on our own and were back on road quickly and relatively cheaply.

Not sure why COVID is affecting phone based customer support and/or service so much. It can be done from home instead of a germ filled call center!

How many have roadside assistance? Who has recent experience and who do you recommend here in the time of the China Virus.

Four Winds 31WV Class 'C'
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Old 11-29-2020, 02:18 AM   #2
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Brand: Thor Motor Coach
Model: Siesta 24SS
State: California
Posts: 991
THOR #12698
I have AAA with the RV add on to be able to tow us in the event we are stopped on the road. They will also respond to change a flat on our rv in the event of a flat/blow out. I do carry a spare at all times.


Paul
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Old 11-29-2020, 01:53 PM   #3
Mag
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Brand: Thor Motor Coach
Model: Axis 27.7
State: Ontario
Posts: 107
THOR #16132
Road side assistance

If you have a Ford they include 5 years or 60K RSA for free. No need to go anywhere else.
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Old 11-29-2020, 03:40 PM   #4
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Brand: Still Looking
Model: Newmar Bay Star Sport 300
State: Alabama
Posts: 3,047
THOR #6826
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Originally Posted by Mag View Post
If you have a Ford they include 5 years or 60K RSA for free. No need to go anywhere else.


Have you tried to use it though? Most Ford dealers wonít work on RVs and the ones that do are not thick upon the earth. With an RV specific plan there are a lot more resources to call upon.
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Old 11-29-2020, 03:59 PM   #5
Mag
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Brand: Thor Motor Coach
Model: Axis 27.7
State: Ontario
Posts: 107
THOR #16132
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Originally Posted by Pete'sMH View Post
Have you tried to use it though? Most Ford dealers wonít work on RVs and the ones that do are not thick upon the earth. With an RV specific plan there are a lot more resources to call upon.
Itís roadside assistance, not work done at a dealer. L
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Old 11-29-2020, 06:52 PM   #6
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Model: Newmar Bay Star Sport 300
State: Alabama
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THOR #6826
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Originally Posted by Mag View Post
Itís roadside assistance, not work done at a dealer. L


Sure, but have you tried it? They might (might) change a tire - if you have a spare. But will they fix an engine or have tow equipment for a 20,000lb RV?
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Old 11-30-2020, 12:28 AM   #7
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Brand: Thor Motor Coach
Model: Gemini 24TX (Formerly)
State: California
Posts: 1,431
THOR #5821
I had Coachnet, and when I needed them, they always were there for me. One time, I had to have our 41 foot DP towed to Cummins for emergency engine work. Coachnet got the right tow truck out, the tow driver knew exactly how to tow a huge motorhome and got it done timely and no damage. Unfortunately Cummins was backed up and it sat for three weeks before they were able to get to it, but it did all get done.
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Old 11-30-2020, 12:57 PM   #8
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Brand: Thor Motor Coach
State: Florida
Posts: 1,051
THOR #1249
Had a vacuum leak due to rodent damage in my storage lot. Eng. would not stay running. Called Ford, they made sure I was not stranded, sent a tow truck and towed to a Ford dealer that works on RV's about 30 mies. No charge for towing, but had to pay for repair.
I have since started using TomCat rodent repellent spray in eng. area and around generator. No problem since.
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Old 11-30-2020, 01:50 PM   #9
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 17,816
THOR #8860
I've got Coachnet and Good Sam.
I figure that if I call both of them: there's a 7.4% chance that one of them might show up...
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Old 11-30-2020, 05:38 PM   #10
Mag
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Brand: Thor Motor Coach
Model: Axis 27.7
State: Ontario
Posts: 107
THOR #16132
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Originally Posted by Pete'sMH View Post
Sure, but have you tried it? They might (might) change a tire - if you have a spare. But will they fix an engine or have tow equipment for a 20,000lb RV?
I've not had any need to try it, nor do I want to, but if you call their 800 number you'll get the right info first hand.
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Old 12-01-2020, 11:25 PM   #11
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Brand: Thor Motor Coach
State: California
Posts: 26
THOR #19337
Similar to Bob, we have AAA and Sam Club. Have not heard about Ford providing any help.
Also, luckily we have not used them on our Thor.
Years ago with truck/camper we called AAA for a flat. By the time they arrived I was almost done. Another time I was not impressed with the towing.
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Old 12-05-2020, 09:37 PM   #12
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Brand: Thor Motor Coach
State: Washington
Posts: 2
THOR #1029
Ford vs Good Sam

I had a breakdown a few years ago in Washington state. I called Good Sam's, waited a few hours from them to find a tow as the sun was setting. I called Ford and they had a tow in an hour, brought me to a dealer, 30 minutes away (the dealer repaired Ford based RVs and sold Fords). We paid for a rental car and Ford sent the wrong part 3 days later. After additional 3 days wait, the dealer paid for the extended rental, Ford paid for the parts and most labor. As I remember, less than $200 out-of-pocket. (hydraulic brake lines bled out, one line was broken and the other damaged and leaking).

Good Sam's finally found a Tow for us as we were half way to the Ford dealership, 6 hours after our call.

Don't short Ford, they were our Hero on a holiday afternoon.!

We did not renew Good Sam's.

We have tow included in our RV insurance.
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Old 12-06-2020, 01:39 PM   #13
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Brand: Thor Motor Coach
Model: Gemini SX, 2018 MB diesel
State: North Carolina
Posts: 30
THOR #19778
Mercedes

I have Mercedes Sprinter. Had major breakdown (not due to manufacturer defect) and needed tow. Mercedes paid for tow, no questions asked. Also, fortunately, Mercedes dealerships have garages set up for high vehicles and did the repair work. It took several weeks but got it back in time for next trip.
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