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Old 09-14-2020, 05:45 PM   #1
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Brand: Entegra
State: Connecticut
Posts: 7
THOR #18792
Talking to Entegra

How do you get in touch with Entegra when needing service away from home. I needed a new door lock because my Trimark 060-1650 failed. I called the customer service number with no results. They told me to call a Jayco dealer closest. Jayco dealer said no. What number at Thor can I call for help?
Peter D.
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Old 09-14-2020, 06:07 PM   #2
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Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 5,163
THOR #7035
Broken Trimark door locks are a known industry wide problem. Call Trimark at 800-447-0343. They are usually quick to help.
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Old 09-14-2020, 08:18 PM   #3
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Brand: Thor Motor Coach
Model: Hurricane 31S
State: Texas
Posts: 2,241
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Quote:
Originally Posted by peterjds@comcast.net View Post
How do you get in touch with Entegra when needing service away from home. I needed a new door lock because my Trimark 060-1650 failed. I called the customer service number with no results. They told me to call a Jayco dealer closest. Jayco dealer said no. What number at Thor can I call for help?
Peter D.
There is a rebuild kit on YouTube along with a video on how to do it. Even though my lock wasn't broken I cut the old striker off and installed the stainless steel replacement striker. It is a quality product. The kit is under $50 and the replacement is lock is about $130 depending on the source. <
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Old 09-14-2020, 08:24 PM   #4
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
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Thanks for posting such a useful video!
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Old 09-15-2020, 01:40 AM   #5
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Brand: Entegra
Model: Accolade 37TS
State: Virginia
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When my Bauer lock went belly up I contacted Bauer and not Entegra/Jayco. Bauer sent me a new lock overnight express and did not want the old one back. If your storage compartments are keyed to the same lock it might take a day for them to find a matching lock in stock.
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