Axis 24.1 Door Entrance Lock Failure

[Cabinetmkr]

Can anyone explain why this has not been subject to a recall or at best a class action lawsuit??
It happened to us last week, the cast plunger broke and we were trapped inside.

A trip to Camping World and they had the lock , with Good Sam discounts $223.00 which I refused , $135 on Amazon. This is ludicrous.. if trimark was serious about their product, a replacement part would be available since it appears every single lock has or will be malfunctioning . I’ve not received my new lock, but rest assured I will check plunger .. and if no steel plunger I will be contacting trimark.

[Seabee]

Originally Posted by Cabinetmkr

Can anyone explain why this has not been subject to a recall or at best a class action lawsuit??
It happened to us last week, the cast plunger broke and we were trapped inside.

A trip to Camping World and they had the lock , with Good Sam discounts $223.00 which I refused , $135 on Amazon. This is ludicrous.. if trimark was serious about their product, a replacement part would be available since it appears every single lock has or will be malfunctioning . I’ve not received my new lock, but rest assured I will check plunger .. and if no steel plunger I will be contacting trimark.

See replies 34, 24, and 12 above. I'm talking about the lock pictured in #34. 2014? Yours should look like that one. If it does, then the part # given by S.Chin is the one you need. Easy to change, peace of mind, get it from TRIMARK, cheapest there is, your local locksmith should have the blanks for a couple or 3 spares. Good Luck. Ed

[Capeteacher]

I ordered a new one from Amazon last night. Being delivered to my friend’s house today since I’m at a campground. I wouldn’t have been able to order the lock if I didn’t have a friend nearby. My research says a lot of campgrounds don’t receive deliveries unless you are seasonal or annual.

[Cabinetmkr]

Originally Posted by Seabee

See replies 34, 24, and 12 above. I'm talking about the lock pictured in #34. 2014? Yours should look like that one. If it does, then the part # given by S.Chin is the one you need. Easy to change, peace of mind, get it from TRIMARK, cheapest there is, your local locksmith should have the blanks for a couple or 3 spares. Good Luck. Ed

I received my $135 Amazon replacement trimark, complete with steel plunger.

I looked at the links provided.. noticed on eBay over 900 units sold … so how many more replaced by Amazon, dealers , locksmith etc. the parts dept at Camping world stated “ they all fail”..

so my question once again Why hasn’t this been subject to a recall ? In reading these threads and topics over the months , It seems that RV owners just tolerate whatever the mfg throws at them.

I’m happy with my Thor hurricane.. does it have materials and assembly that could have been done a different way , to make repair easier.. sure… but overall it’s a great product….

But when a key component fails , over and over , and puts occupants at risk trapped inside, or throws tremendous expense to have to gain entry if locked out …

Just seems trimark would had done the right thing or at least the manufacturer required them to take care of the customer..

Just my 2 cents ..

[16ACE27]

Originally Posted by Cabinetmkr

I received my $135 Amazon replacement trimark, complete with steel plunger.

I looked at the links provided.. noticed on eBay over 900 units sold … so how many more replaced by Amazon, dealers , locksmith etc. the parts dept at Camping world stated “ they all fail”..

so my question once again Why hasn’t this been subject to a recall ? In reading these threads and topics over the months , It seems that RV owners just tolerate whatever the mfg throws at them.

I’m happy with my Thor hurricane.. does it have materials and assembly that could have been done a different way , to make repair easier.. sure… but overall it’s a great product….

But when a key component fails , over and over , and puts occupants at risk trapped inside, or throws tremendous expense to have to gain entry if locked out …

Just seems trimark would had done the right thing or at least the manufacturer required them to take care of the customer..

Just my 2 cents ..

There are many cases where Trimark has replaced the lock for free with just a phone call.

Did you report your lock failure to the NHTSA? Recalls don't happen by themselves. How may other lock replacement cases have been reported to the NHTSA? There have to be enough complaints and a determination made that it's a safety issue for a mandated recall.

[Mr Sunshine]

After our 2016 Vegas door lock broke, I called Trimark and they promptly sent a replacement lock assembly gratis. It came with a steel plunger. (That after I choked at the cost of the same replacement at Cpg Wurld.)

[MJC62]

Originally Posted by Mr Sunshine

After our 2016 Vegas door lock broke, I called Trimark and they promptly sent a replacement lock assembly gratis. It came with a steel plunger. (That after I choked at the cost of the same replacement at Cpg Wurld.)

I swear Camping Wuss thinks any parts or accessories they sell are made of gold!