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Originally Posted by DCCONAWAY
2017Hurricane31S. Electric step will not extend. Sometimes it works, sometimes it doesn’t. All battery and fuses ok. Under step light works fine. Can’t figure out why this is happening. Is motor going bad? Any advised would be appreciated.
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I had a similar issue. I noticed that my Kwikee Steps would sometime randomly retract when it should have stayed extended? It was very hard to prove.
Last year while at a football tailgate party, I noticed that the steps would retract every time the door closed despite the switch set for steps to stay extended. No one else may have noticed it was problem; but it drove me crazy to see and hear those steps going in and out every time someone went into RV.
I took nuclear approach, with Kwikee, local Dealer, and Winnebago. Three months later nothing
The only thing that made sense to me was the Kwikee diagnostics steps over the phone which proved all Kwikee components were working (they sent me new motor anyway).
Winnebago was willing to pay to get it fixed, but the local dealer had to find the problem, but they couldn't. Then one day the dealer charged me Service Diagnostic because they say they could not replicate the problem. I am sure their intent was to make me go away, it worked
So determined to find problem; I started tracking the 12v from the switch back to breaker. Took me some doing, but I confirmed the voltage was always the same as well as the 12v bus. Then one day, I noticed the drop in voltage after shutting a compartment hatch
I then took the breaker panel off and traced the wires behind the panel and found a connector that I did not know exist. I pulled it apart and saw where one pin, which happens to be the pin that supplies the 12v power to the did not have a proper male / female connection
I fixed that and problem has not occurred since.