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03-19-2018, 08:12 PM
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#1
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Senior Member
Brand: Thor Motor Coach
Model: Quantum RS26
State: Indiana
Posts: 288
THOR #10823
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C.W. strikes again
Well I just returned from the Thor service center in Walkarusa, In. A great experience as always, the tech did a fantastic job of redoing our black water dump valve and plumbing to get us more ground clearance in the rear. I can back in the drive now with room to spare.
Now the bad news, the class C service boss was doing a routine pressure test after the plumbing work when he found a leak. My nice new tank-less water heater has a hole in one of the copper tubes because C.W. didn't correctly winterize the coach when we picked it up. My wife and I both specified the coach be winterized on pick up and we were both assured it would be.
Obviously this isn't a Thor issue and when I just now called C.W. of Richmond, I'm told the general manager is busy and will call me back. Got a hunch I'm on the hook for $700 worth of water heater and install. At least Thor has agreed to cut me a nice discount on the water heater itself. This is the same C.W. that destroyed the power sunshade over the bunk because their "tech" didn't know it was powered and pulled it down by hand.
Will let everyone know IF I hear back from C.W.
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03-22-2018, 04:05 PM
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#2
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Senior Member
Brand: Thor Motor Coach
Model: Quantum RS26
State: Indiana
Posts: 288
THOR #10823
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Quick update;
I never received a call back from anybody at C.W. Richmond, but was able to contact our salesman on his cell on Tuesday. I explained the situation and emailed him a copy of Thor's estimate. He said he would pass it on. No call back so on Wednesday, called him. Lots of talk but now going to talk to the service guy, will call back. No call by Thursday morning, called him again. Now going to another service guy, swears he'll call back today. Same old same old Getting my check book ready to eat this one.
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03-22-2018, 05:05 PM
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#3
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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I'm sending kind thoughts and some prayers your way...
Please keep us in the loop; Good Luck!
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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03-22-2018, 05:25 PM
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#4
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Senior Member
Brand: Thor Motor Coach
Model: S.O.B.
State: California
Posts: 1,368
THOR #3483
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Quote:
Originally Posted by Mustang46555
Quick update;
I never received a call back from anybody at C.W. Richmond, but was able to contact our salesman on his cell on Tuesday. I explained the situation and emailed him a copy of Thor's estimate. He said he would pass it on. No call back so on Wednesday, called him. Lots of talk but now going to talk to the service guy, will call back. No call by Thursday morning, called him again. Now going to another service guy, swears he'll call back today. Same old same old Getting my check book ready to eat this one.
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Mustang,
As I said, try to get their email and document everything to them. Phone calls are worthless.
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03-22-2018, 08:34 PM
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#5
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Senior Member
Brand: Thor Motor Coach
Model: Quantum RS26
State: Indiana
Posts: 288
THOR #10823
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Just got off the phone. They are going to cover the repair and are ok with me getting it done at Thor! Coach actually goes in tomorrow morning for a new water heater! Got my faith a bit restored.
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03-22-2018, 09:16 PM
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#6
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Senior Member
Brand: Thor Motor Coach
Model: Hurricane 35C
State: South Dakota
Posts: 1,132
THOR #3761
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That is excellent news! Thanks for the follow up and some positive news about Thor.
__________________
John
2016 Thor Hurricane 35C with pups Piper and Annabelle
2013 Ford Fiesta toad
FMCA - F457085
Blog - https://traversity.us
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03-22-2018, 10:04 PM
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#7
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Site Team
Brand: Thor Motor Coach
Model: Axis 24.1 Windjammer
State: Illinois
Posts: 1,179
THOR #7074
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I have to agree! Time & Date stamped full conversation.
__________________
Rev. Jeffrey 2017 Thor Axis 24.1 E450 Windjammer.
Silver Safe-T-Plus Steering Control
SSF-106-40 SumoSprings Solo Front Bump Stop SSR-107-47 SumoSprings Rear Bump Stop
Hellwig 7718 Front Sway Bar & 7180 Rear Sway Bar
Koni FSD Front Shocks 8805-1042 / Koni FSD Rear Shocks 8805-1043
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03-22-2018, 10:08 PM
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#8
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Quote:
Originally Posted by Mustang46555
Just got off the phone. They are going to cover the repair and are ok with me getting it done at Thor! Coach actually goes in tomorrow morning for a new water heater! Got my faith a bit restored.
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Glad to hear that you got some good news: congratulations!
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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