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Old 03-19-2018, 08:12 PM   #1
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Brand: Thor Motor Coach
Model: Quantum RS26
State: Indiana
Posts: 288
THOR #10823
C.W. strikes again

Well I just returned from the Thor service center in Walkarusa, In. A great experience as always, the tech did a fantastic job of redoing our black water dump valve and plumbing to get us more ground clearance in the rear. I can back in the drive now with room to spare.
Now the bad news, the class C service boss was doing a routine pressure test after the plumbing work when he found a leak. My nice new tank-less water heater has a hole in one of the copper tubes because C.W. didn't correctly winterize the coach when we picked it up. My wife and I both specified the coach be winterized on pick up and we were both assured it would be.
Obviously this isn't a Thor issue and when I just now called C.W. of Richmond, I'm told the general manager is busy and will call me back. Got a hunch I'm on the hook for $700 worth of water heater and install. At least Thor has agreed to cut me a nice discount on the water heater itself. This is the same C.W. that destroyed the power sunshade over the bunk because their "tech" didn't know it was powered and pulled it down by hand.
Will let everyone know IF I hear back from C.W.
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Old 03-22-2018, 04:05 PM   #2
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State: Indiana
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THOR #10823
Quick update;
I never received a call back from anybody at C.W. Richmond, but was able to contact our salesman on his cell on Tuesday. I explained the situation and emailed him a copy of Thor's estimate. He said he would pass it on. No call back so on Wednesday, called him. Lots of talk but now going to talk to the service guy, will call back. No call by Thursday morning, called him again. Now going to another service guy, swears he'll call back today. Same old same old Getting my check book ready to eat this one.
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Old 03-22-2018, 05:05 PM   #3
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 13,452
THOR #8860
I'm sending kind thoughts and some prayers your way...
Please keep us in the loop; Good Luck!
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Old 03-22-2018, 05:25 PM   #4
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Brand: Thor Motor Coach
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THOR #3483
Quote:
Originally Posted by Mustang46555 View Post
Quick update;
I never received a call back from anybody at C.W. Richmond, but was able to contact our salesman on his cell on Tuesday. I explained the situation and emailed him a copy of Thor's estimate. He said he would pass it on. No call back so on Wednesday, called him. Lots of talk but now going to talk to the service guy, will call back. No call by Thursday morning, called him again. Now going to another service guy, swears he'll call back today. Same old same old Getting my check book ready to eat this one.
Mustang,
As I said, try to get their email and document everything to them. Phone calls are worthless.
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Old 03-22-2018, 08:34 PM   #5
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Brand: Thor Motor Coach
Model: Quantum RS26
State: Indiana
Posts: 288
THOR #10823
Just got off the phone. They are going to cover the repair and are ok with me getting it done at Thor! Coach actually goes in tomorrow morning for a new water heater! Got my faith a bit restored.
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Old 03-22-2018, 09:16 PM   #6
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Model: Hurricane 35C
State: South Dakota
Posts: 1,132
THOR #3761
That is excellent news! Thanks for the follow up and some positive news about Thor.
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Old 03-22-2018, 10:04 PM   #7
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Model: Axis 24.1 Windjammer
State: Illinois
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THOR #7074
I have to agree! Time & Date stamped full conversation.
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Old 03-22-2018, 10:08 PM   #8
I Think We're Lost!
 
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 13,452
THOR #8860
Quote:
Originally Posted by Mustang46555 View Post
Just got off the phone. They are going to cover the repair and are ok with me getting it done at Thor! Coach actually goes in tomorrow morning for a new water heater! Got my faith a bit restored.
Glad to hear that you got some good news: congratulations!
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