Go Back   Thor Forums > Thor Tech Forums > Maintenance and Repair
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 01-30-2020, 08:17 PM   #1
Member
 
Brand: Thor Motor Coach
Model: Citation Sprinter 24sa
State: Florida
Posts: 54
THOR #13813
Call THOR Customer support.

Call Thor Customer Support. 877-855-2867. These people have been great. Even out of warranty. Have your VIN ready. I have read a lot of threads were we've all gotten frustrated. I'm assuming most people believe once they are out of warranty they are on their own. This is not the case. They could probable send you the wiring diagram and walk you though some issue. A couple of years ago THOR got beat up about their customer support. I think they are trying to make an effort.
Thor will not sell you parts directly but they will refer you to Total Value RV 866-282-4460. Very helpful people they will research your needs, contact Thor then sell you the parts. Again have your VIN ready. They are connected to the Thor data base.
I have used them twice with success.
__________________

__________________
Ejohn2317 is offline   Reply With Quote
Old 01-30-2020, 09:59 PM   #2
Member
 
Brand: Thor Motor Coach
Model: 2019 Freedom Elite 30FE
State: New York
Posts: 87
THOR #16600
I have talked to Thor several times - sometimes with dumb questions, sometimes looking for resolution.

They follow through and resolve.

Very happy with them.
__________________

__________________
raffaelli is offline   Reply With Quote
Old 02-01-2020, 08:05 PM   #3
Senior Member
 
Brand: Thor Motor Coach
Model: A.C.E. 29.2
State: Oklahoma
Posts: 122
THOR #2542
Quote:
Originally Posted by Ejohn2317 View Post
Call Thor Customer Support. 877-855-2867. These people have been great. Even out of warranty. Have your VIN ready. I have read a lot of threads were we've all gotten frustrated. I'm assuming most people believe once they are out of warranty they are on their own. This is not the case. They could probable send you the wiring diagram and walk you though some issue. A couple of years ago THOR got beat up about their customer support. I think they are trying to make an effort.

Thor will not sell you parts directly but they will refer you to Total Value RV 866-282-4460. Very helpful people they will research your needs, contact Thor then sell you the parts. Again have your VIN ready. They are connected to the Thor data base.

I have used them twice with success.


I agree! Just called them yesterday on an issue with our 2013 A.C.E. While there was no resolution, the young lady did provide me useful information. Oh, she also called me “honey”.
__________________
Rick Norris
Norrirn is offline   Reply With Quote
Old 02-02-2020, 11:58 AM   #4
Senior Member
 
Brand: Thor Motor Coach
State: Massachusetts
Posts: 438
THOR #12830
Thor has been awesome the two times i needed to call them. I stopped by Total Value RV last fall. Small store and both sides of the counter didnt want to give me the time of day. Would never go back.
__________________
2017 Mercedes Chateau Citation 24SR, flat towing at times a 2013 Honda CRV or two Rad Power electric bikes depending on the trip.
Yaktop is offline   Reply With Quote
Old 02-05-2020, 08:05 PM   #5
Member
 
Brand: Thor Motor Coach
Model: Citation Sprinter 24sa
State: Florida
Posts: 54
THOR #13813
I'm surprised they contacted me twice to verify a part I needed.
__________________
Ejohn2317 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.




All times are GMT. The time now is 01:38 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2
×