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Old 05-23-2018, 07:28 PM   #1
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Brand: Thor Motor Coach
Model: Axis 24.1
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THOR #11475
Crack in Roof / New Thor Axis

I bought a “new” 2017 Thor Axis out of state and drove it home. Walk through went great and the company seemed nice. When I woke up the next day I saw a wire hanging down from underneath the chassis. I assumed a zip tie severed the wire in the 13 hour drive. I took it to a local Thor authorized “local dealer” and they began working on the warranty issue. Since it had been siting for some time I asked that they change the oil and do a 45 point inspection which I was paying for. During that inspection they found several cracks on the roof which to them seemed to have been repaired but said they recommend I replace the roof at a cost of $6,000. My question is this… Didn’t the company that sold me the RUV have an obligation to tell me about the roof, legally? I did the walk around but everything was so nice I didn’t see a need to get on the roof and they didn’t ask if I wanted to. Second, should I fight for them to replace the roof since it is new? I have been told by some friends that putting a new roof on could cause even worse problems. I really need some advice. Thanks
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Old 05-23-2018, 07:35 PM   #2
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I would call it a warranty issue, and contact them immediately!
Good luck!
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Old 05-23-2018, 07:58 PM   #3
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THOR #11475
<P>
Quote:
Originally Posted by Bob Denman View Post
I would call it a warranty issue, and contact them immediately!<BR>Good luck! <IMG title=Thumb class=inlineimg border=0 alt="" src="images/smilies/sk/thumb.gif" smilieid="49">
</P>
<P>&nbsp;</P>
<P>I did submit to warranty first. Originally, my local company refused but the out of town dealer worked with them to ensure it was done. They declined and referred me back to company that sold me the RV. I don't know if the company I bought it from will deny fixing it for me because they have been good so far. But now do I approach them to replace the roof or just get them to ensure it is fixed then agree to pay future issues with the damage? <BR><BR></P>
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Old 05-23-2018, 08:07 PM   #4
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Where are the "cracks"? In the front "cap" or in the membrane roof?

They would either have to fix the gelcoat in the front cap or replace the membrane.

Seems odd that there would be "cracks"? I'd ask for pictures or even for them to take you on the roof and show you where these are? (if you get photos post them here)
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Old 05-23-2018, 08:09 PM   #5
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Take pictures and contact Thor customer service.(From Ed Felker’s Axis manual.)

CONTACTING THOR CUSTOMER SERVICE

Easiest way to contact Thor Customer Service is through the Thor Motorhome website. Go to Thor Motorcoach Inc., at the top of the page click <Owners>. When the owners page opens, click the <Contact Customer Service> box. A contact form will open. You'll have to provide the year, model, and VIN on the form. Ask your question in the space provided. Additionally, you should ask Thor to send you the .pdf files of the construction drawings (battery schematic, electrical schematic, fresh water schematic, and waste water schematic) for your model and floorplan (these are the drawings contained in the Appendixes for my Vegas 24.1)

If no response, call them and get an email address to send your pictures and all other documents you have to them.
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Old 05-23-2018, 08:12 PM   #6
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THOR #11475
It is in the membrane in the middle of the unit. Photos attached
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Old 05-23-2018, 08:15 PM   #7
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THOR #11475
I will try that too. I found Ed's manual but had already bought the unit. I am reading it now and appreciate the help.
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Old 05-23-2018, 08:18 PM   #8
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Originally Posted by ToddS View Post
It is in the membrane in the middle of the unit. Photos attached
We had something similar: Picked up our 5th wheel in October, put it away for the winter, and when we got it out of storage found a bullet hole in the roof (I know it was a bullet hole because I found the bullet inside).

Had to make an insurance claim and replace the entire membrane.. 5th wheel never leaked (we had it for 10+ years after that).

Not sure if that would be a warranty item or not. I'd just ask a lot of questions (how will fix, cost, who will do the work, is there any warranty on workmanship, etc.). Once repaired I doubt you'd have any further issues with the roof (see above experience with 5er).
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Old 05-23-2018, 08:20 PM   #9
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I Would Contact Thor.... seriously

I've found that when dealing DIRECT with Thor (Indiana) customer service and technicians, they bend over backwards to make the customer happy. I know it will take a lot of time and be inconvenient, but taking your coach to Indiana for work needed will net you very good results. I'm rather soured on dealerships, but have had WONDERFUL treatment at Thor!.
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Old 05-23-2018, 08:24 PM   #10
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THOR #11475
That makes me feel a little better. I have had cars front faring replaced and kept popping out for years because of the shoddy work. I am afraid of the same here whether it be warranty or I pay for it.
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Old 05-23-2018, 08:25 PM   #11
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I will try working direct with them but I doubt since they already turned down the warranty issue that they will help. Will call because I am frustrated with my local dealer / service center.
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Old 05-23-2018, 11:37 PM   #12
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I will try working direct with them but I doubt since they already turned down the warranty issue that they will help. Will call because I am frustrated with my local dealer / service center.
If you are willing to pay for it, they will help (er that is if they continue to deny a warranty claim).
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Old 05-24-2018, 10:27 AM   #13
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Looks like it might have hit a low hanging traffic light or something. More like a puncture than a crack.
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Old 05-24-2018, 03:49 PM   #14
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THOR #4796
Obviously, the sky was falling!

Honestly, what I would do (and you have to keep in mind that I am the average housewife that can nag anything to death while smiling the whole while), is to go after the dealership, being VERY firm that from the appearance of the damage AND THE ATTEMPTED REPAIRS, that ::someone:: knew about the existing damage and that the ::someone:: should have informed you of it, so you could go into this sizable purchase with eyes wide open. Either that, or they should have discounted the coach by the amount of any replacement/repairs, which in this case would be the $6000, just like in a home purchase transaction. If the dealership maintains that they are not responsible, go directly to Thor Customer Service and let them know. Thor doesn't wish for their product's name to be sullied by some jackass dealership, and I'm sure they will either intervene or do the work themselves. Actually, I would MUCH RATHER they did the work themselves in Indiana, as at least you'll know it was done correctly and they will stand behind their work and any future problems related to it. Thor, Indiana service took care of my coach (out of warranty...shhhh), dismantling the interior almost completely, to repair damage from a leak (which WAS documented while still in warranty), and re-building it to 'new' condition. They are wonderful. They also re-strung wiring for us, which entailed removing all the kitchen cabinets. No charge. I can't say enough about them. As I stated in another post, I'd have Thor's baby.
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Old 05-24-2018, 04:10 PM   #15
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THOR #8860
If you can: see if you can get Calico yo meet you at the Dealership...
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Old 05-24-2018, 04:20 PM   #16
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THOR #4796
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If you can: see if you can get Calico yo meet you at the Dealership...
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Old 05-29-2018, 12:44 PM   #17
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Being a newbie owning an RV I’m pretty paranoid about the whole roof care subject. I’m very interested in what the outcome of this incident is going to be. What I don’t understand having looked at the photos posted is why couldn’t this damage simply be repaired with roof repair patches or some type of sealant? Why would they recommend the whole roof need to be replaced? That’s a pretty big hit.

Andy
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Old 05-29-2018, 07:52 PM   #18
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...What I don’t understand having looked at the photos posted is why couldn’t this damage simply be repaired with roof repair patches or some type of sealant? Why would they recommend the whole roof need to be replaced? That’s a pretty big hit.
I'm just guessing here, but I'd think that since the coach is brand-spanking new, they are talking about a repair that would be necessary to bring it up to brand-spanking new condition, which is what I'm assuming they had paid for. I would ask for nothing less than that, myself, and if dealing with the right Thor person, I'm sure they'd hash it out with the dealership and then do that very replacement/repair. Otherwise, if he is willing to settle for less than what he paid for, I'm sure a roof-patch would do just fine. (Would bother the hell out of me, though!).
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Old 05-29-2018, 07:55 PM   #19
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THOR #11130
Same here...new coach...new roof...or somebody's gonna get an ars whipping!!
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Old 05-29-2018, 07:58 PM   #20
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THOR #11475
I agree with everyone. I am upset b/c it wasn't disclosed. Furthermore, having to deal between both dealerships. The dealer close to me doesn't really want to work on my unit b/c I didn't buy from them. It has been a very stressful first-time RV purchase. I know this will change but doesn't give me confidence for the future. I have a 22 year old RV that hasn't moved in 20 years. It is on a slot at Pomme de Terre Lake (MO). It is hard finding people to work on harder issues I am not able to perform. Now I have this and its under warranty. Thanks for everyone's help.
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