Cummins will not accept Good Sam Extended Service Plan

[GTM41261]

Sometimes it is how you present the issue. They will say the carburetor meaning that they have no control over fuel quality. The argument can be made that this was a true mechanical failure and the repair should be covered. If the rep you are talking to gets unreasonable ask for a manager or a case review. Insurance companies will always try to find a way out.

It would also not hurt to call Onan and explain that a mechanical failure of the carburetor caused internal damage to your gen set and is there any Goodwill assistance they could offer?

[Yaktop]

I had an issue where the plan paid upfront based on the dealer refusing. An agreed upon price. I’d push the plan to resolve.

[ducksface]

Is there an emissions warranty on the onan due to federal laws?
It's generally five years on cars, I think ten years on diesel fuel systems.
I'm vaguely remembering getti g a muffler or some such repaired under the federal emissions warranty.

Someone here will know for sure if it affects all engines, or the op can look it up.
A distant and fogged memory....

[dkoldman]

The way I see it, those extended warranties are for people that got plenty of money and/or view extended warranties as a piece of mind If you are one that wishes to assess the merits of each repair as to value of the extended warranty or not, I would NOT recommend buying ANY extended warranty. If I was really worried that I needed a so called after market extended warranty, I would not buy the product.

You ever buy Insurance while at the casino, i.e. blackjack? You can have people all day long tell you why they glad they had insurance, or wish they had saved their money, but at the end of the day, it is sucker bet. I guarantee with 100% certainty that more people lose out on buying after market extended warranty than those that view as favorable. If more did not lose; the aftermarket extended warranty companies would not make any money and go out of business.

A standard mfg warranty is a completely different animal i.e. mfg (Ford, Winnebago, Thor is offering to extend the true mfg warranty). In my view the term "after market extended warranty" is fraudulent by definition; but I digress out of fear of going

[macdaddy1111]

Anyone really like their Extended Warranty company?

"Bought an RV, paid around 5k for warranty. Had RV for about year. My wife extended RV for breakfest at a KOA. Hour later, she was retracting it and the motor bound up and ripped itself from the awing arms. Contacted "Riverside Camping Center 4625 Old Cherry Point Rd, New Bern, NC 28560" our dealership for the rv. their repairman came out, check it out, and put in claim with XtraRide. DENIED DENIED DENIED!! http://www.testit.com/thor/xtraride/...membership.pdf
And they were nasty rude to the Boss lady!! Crazy!

So We had to pay 1400 for new awning, and when we canceled this scam program, we lost another 1000 dollars on the refund. So xtraride, you get all thumbs down!! You were so freaking rude on the phones with my wife!!"

Cause of this thread, I did complaint on BBB! See what happens!

Originally Posted by ITSheff

I'm currently park at a Cummins service center in GA with a busted generator needing $1700 in repairs. They are refusing to file a claim against the Good Sam Extended Service Plan. They claim this is due to them betting burned by Good Sam too often. Has anyone else had to deal with something similar?

I called the administrators and they informed me if I paid and filed for reimbursement, it would take 60-90 days.

Any recommendations?

[ducksface]

I've had a couple of them on cars that I really liked. Both out of business.
And
They're not for people with pots of money.
They're perfect for people who can afford 30 bucks a month but could never come up with $3,000 for a repair. They saved my ass plenty back in the days I was a kid.


Our bravada broke everything a drive belt drives... Twice. Some horseshit idler pulley something out of kilter and unfound. Warranty paid for it all, all seperate incidences each time. That bravada must have had 10 claims on it.

The last time I used one I took it in for one thing and they fixed three because the warranty company paid out well. Same free rental car, no deductable.

A 7 year 100,000 came with our 24.1 just for the 70 or 80 dollar transfer. Every box checked even the tire box and the added tire box. I think I'll be happy with it.

I think, and I am often wrong, but attitude(and a dedicated and detailed pre-read) may play a part during the purchase and subsequent calls to the warranty company. It sure does at campers world. I get treated fine, others say they were tossed out on their ear.

Punchline:
There's a very good to extremely good chance there's a warranty that would cover the generator and one that would cover the awning. It's not the one you bought. Maybe you could have.

I'll leave it to someone else to comment on the bbb comment.

[Bob Denman]

It could be that Cummins knew they wrote a bloated estimate, and were looking for a "pre-emptive strike" on Good Sam...
There is always some negotiations process. It gets the ball rolling. Once the repair shop can show that it's going to cost more than the initial agreed price: they can submit paperwork for a supplemental payment.

[dkoldman]

Originally Posted by Bob Denman

It could be that Cummins knew they wrote a bloated estimate, and were looking for a "pre-emptive strike" on Good Sam...
There is always some negotiations process. It gets the ball rolling. Once the repair shop can show that it's going to cost more than the initial agreed price: they can submit paperwork for a supplemental payment.

I think OP was saying Good Sams was NOT going to pay either way?

From ITshelf

So, this POS "Warranty" won't cover or reimburse anything because the failure happened in the carburetor which is listed in their exclusions.
Looks like I'm gonna pay out of pocket and use the refund from cancelling this garbage "coverage".
Looks like "Good" Sam has lost yet another customer.

Oddly I got a letter from Good Sams today trying to sell me an Extended Service Plan

In the letter from Marcus Lemonis they say the average repair for a "Aux Generator" is $5,500
Then they say my favorite " There's peace of mind in knowing you are covered when an unavoidable repair is needed"


Don't get me wrong. I am Good Sams member. I think they do EXACTLY what they say will do and nothing more. The problem is that in my view it more often than not takes advantage of those that can least afford it.

In DFW there is this Leasing company that is always advertising on radio with the annoying jingle where they say "leasing is cheaper than buying" My view is yes it may be cheaper than buying but it cost more

[Bob Denman]

He mentioned that Cummins wouldn't file the claim because "they had been burned", by Good Sam's extended warranty in the past.

[Pete'sMH]

I might have tried to hold CW to the repair - Good Sam is basically their plan. Even if they couldn’t do the actual repair they could sub it out.

[IDguy]

Originally Posted by ITSheff

That was my thoughts too. Unfortunately I'm gonna have to play the reimbursement game. Oh well. It's no my first rodeo but it never seems to get better.

Any thoughts on the advantages of the integrated generators vs the portable ones? I feel like the portables are better in just about every aspect except storage. I was thinking I could probably build a frame to hold them in the existing space the Onan took up.

The Onans just seem to go through way more fuel. My only guess is the portables don't last as long.

I have a portable Yamaha that is 40 years old and still works.

And it is way quieter than my 5500 Onan. But it sure is nice to just push a button and have power for my two ACs etc. Since I almost never camp with Shore power the cost of running the generator is trivial.

[IDguy]

Originally Posted by ITSheff

I'm currently park at a Cummins service center in GA with a busted generator needing $1700 in repairs. They are refusing to file a claim against the Good Sam Extended Service Plan. They claim this is due to them betting burned by Good Sam too often. Has anyone else had to deal with something similar?

I called the administrators and they informed me if I paid and filed for reimbursement, it would take 60-90 days.

Any recommendations?

The invoice is about $1,300.

[dkoldman]

Originally Posted by IDguy

I have a portable Yamaha that is 40 years old and still works.

And it is way quieter than my 5500 Onan. But it sure is nice to just push a button and have power for my two ACs etc. Since I almost never camp with Shore power the cost of running the generator is trivial.

I can't explain but i have a 9 year old Chinese made Ramsond Sinemate 3500 that it runs better today than it did when it was brand new or the 1st 6 years old so. It has key start and now; it always turns over the 1st try!!! I used to have pump the primer bulb 50 -75 times, turn key about three times and then go pull the rope about 15 times for it to start. My portable is quiet but it can't touch my Onan 5500. I never take the portable with RV as I simply don't need to.

[PS Cruisign]

Just thinking outside the box but... these people who sit at the desks, make the service appointment, ask you who your insurer is, know whats covered and what isnt. Hmmmmm

Carburetor huh... how convenient. Your F'd either way. GS doesnt have to pay. Cummins milks you. Or vicee vercee.

Second opine perhaps.

I just went through a deal with the GS tire and wheel insurance. Blew a tire, took me three months and a super calm, pissed off voice NOT on the phone to get a check. They look for every out. READ READ and then hire Perry Mason.

Cheers

[ecfaller]

I am sorry the service center you are at is having trouble working with the GoodSam extended coverage. I had generator issues for two season with the 4K Onan it would shut off when it got hot. I suspected the oil level issue, but after months of oil changes and other troubleshooting we couldn't resolve it. I had heard Cummins service was not going be to an inexpensive option, but they are the best at what they do so I gave them a try.

I scheduled the initial appointment with Cummins in Pittsburgh, PA and told them I had GoodSam coverage they indicated sometimes the GoodSam coverage amounts don't cover all the labor sometimes depending what the problem is, but they would see what they could do. They ended up having to drop the generator from the motorhome after they weren't able to figure out what the problem was. Ended up being a faulty coil in the end. Initially they estimarted I would be out of pocket 380ish. More than the deductible, but still better than the whole bill. He said we would work on it and it should be less when I pick it up. Ultimately he was able to get my out of pocket cost down to 180. The work they did was great and the generator has been running awesome. They got payment from GoodSam before I left with the unit. I hope it all works out for you.

[DogLovers]

1. Just pay Cummins for the repair. Don't argue pay whatever they say and ask for a warranty on the repairs.

2. Send the claim and copy of your paid repair receipt to GoodSam for reimbursement.

3.If you don't have a check in 60 days file a suit in your local small claims court. Good sam will likely call you the minute they get a notice of suit to pay you. If not you will not only win and get your money but they will have to pay court costs too. Best thing is you don't have to hire an attorney but they do , it's the law.

I had to do this with Anthem Blue Cross. Yep a giant like that tried to screw me out of $1500. Not only did I get the money and court costs/filing fees they even gave me a couple hundred extra for "all the trouble I had".

Patience is a virtue that usually pays in cash!!!

[MLP]

We purchased an extended warranty when we got our new to us 2013 Palazzo 33.2. We ended up with a slide problem. Took it to the dealer. The warranty company took two and a half weeks to decide to cover the cost. After two weeks my dealer put pressure on them. They sell a lot of policies. This is half of what we paid for several that diced everything on the reg up. I am sure the dealer has 100% of their share, but they made a small mistake in the repair and have a 90 day warranty on their work. They have it back and are absorbing a great amount of the money they got. And I still have the warranties to continue on for another four years. I gambled and won. I did not expect to, but for once I did!

[Dilley Dilley]

Originally Posted by ITSheff

I'm currently park at a Cummins service center in GA with a busted generator needing $1700 in repairs. They are refusing to file a claim against the Good Sam Extended Service Plan. They claim this is due to them betting burned by Good Sam too often. Has anyone else had to deal with something similar?

I called the administrators and they informed me if I paid and filed for reimbursement, it would take 60-90 days.

Any recommendations?

Call the phone number on the cover sheet for your extended warranty and speak to a representative. Let them know what is going on. If the generator is included in your warranty then the repairs costs will be reimbursed minus your deductible. You will need to get pre approval, a written quote from Cummins and a final invoice of the repair costs. You’ll pay Cummins and the warranty Company (Assuming it’s Assurian) will reimburse you. I’ve also called Assurian for the vendor and then let them talk to the rep to give them the cost numbers over the phone for the pre approval. I think you have 90 days after that to get the work done and submit your paperwork.

[Dilley Dilley]

As for the thinking that the insurance company just doesn’t want to pay the high amount, that hasn’t been my experience with them. In fact, when our residential refrigerator needed a new compressor the insurance gladly paid over twice as much to fix it than it would have cost to replace it. I didn’t take it to CW for them to try and fix it. I called Sears Service and they provided the Insurance Company with the estimate over the phone and then authorized it. I sent all the paperwork over email and it was reimbursed in a couple weeks. More recently my RV Storage fixed our entry step. They contacted Assurian and took care of everything for us. I just had to pay $100. deductible.

[mgunnin]

I have used that location in the past.
They are among the BEST. Took care of my issue in just a few hours and cost me nothing.
Your problem is Good Sam.
Cancel the warranty and get fixed or replaced.
I have the same unit and it uses .52 gals. per hour. That is will A/C and all other items.
I think it is GREAT.