Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Thor Forums > Thor Tech Forums > Maintenance and Repair
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 07-28-2020, 08:17 PM   #1
Junior Member
 
Brand: Thor Motor Coach
Model: Freedom Elite 30FE
State: Georgia
Posts: 5
THOR #17580
Question Cummins will not accept Good Sam Extended Service Plan

I'm currently park at a Cummins service center in GA with a busted generator needing $1700 in repairs. They are refusing to file a claim against the Good Sam Extended Service Plan. They claim this is due to them betting burned by Good Sam too often. Has anyone else had to deal with something similar?

I called the administrators and they informed me if I paid and filed for reimbursement, it would take 60-90 days.

Any recommendations?

__________________
ITSheff is offline   Reply With Quote
Old 07-28-2020, 08:40 PM   #2
Senior Member
 
ducksface's Avatar
 
Brand: Thor Motor Coach
Model: 2018 24.1 AXISSIXxSIX
State: Arizona
Posts: 5,218
THOR #13932
Post a copy of their repair estimate.
We'll tell you if they're jacking you on the cost also.
In the mean time get a second opinion on the repairs.
Call any other service center and ask on the phone if they'll take good Sam.

Your experience with the dealer you're at should have went exactly like this:
"I'm having generator problems. Do You honor the Good Sam warranty? '(OVER THE PHONE)
No.


How did they get so far as to diagnose?

If you won't send us their estimate, my suggestion is to pay them.
30 day billing on credit card, you're out a minimum card payment or two at worst before good Sam reimburses you.
__________________
Below is a link to most of my modifications either accomplished or pending.
https://www.thorforums.com/forums/f2...n-18996-3.html

Click on my pictures then click the pop-up for a full screen zoomable picture.
ducksface is online now   Reply With Quote
Old 07-28-2020, 09:04 PM   #3
Site Team
 
EA37TS's Avatar
 
Brand: Entegra
Model: Accolade 37TS
State: South Carolina
Posts: 7,300
THOR #1469
What is busted on the generator? This is an Onan generator correct? You can take the coach to Camping World and let them fix it and file against their own warranty program.

Cummins is not required to accept Good Sam warranties, or anyone other than their own for that matter.

What kind of RV is this generator on?
__________________
Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
EA37TS is offline   Reply With Quote
Old 07-28-2020, 09:48 PM   #4
Junior Member
 
Brand: Thor Motor Coach
Model: Freedom Elite 30FE
State: Georgia
Posts: 5
THOR #17580
I've attached the invoice.
It appears that the throttle flapper broke and was sucked into the engine. They want to replace the head, carb, and fuel pump(incidental). The genny is the Onan 4K less than three years old with ~1600 hrs. Unfortunately the Cummins factory warranty doesn't transfer so I'm out there too.

I originally went to camping world and was told that it had major internal issues and they can't do that. They directed me to Cummins who, during the initial appointment took the Good Sam info saying it wasn't a problem. Now that the generator engine is in pieces, they won't work with them.

This is on my 2017 Thor Freedom Elite 30FE.

At this point I'm starting to wonder if it isn't more economical to carry around two Honda 2000's. Seems like they use much less fuel and are quieter.
Attached Files
File Type: pdf SM_138250INV2.pdf (183.9 KB, 119 views)
__________________
ITSheff is offline   Reply With Quote
Old 07-28-2020, 10:09 PM   #5
Site Team
 
EA37TS's Avatar
 
Brand: Entegra
Model: Accolade 37TS
State: South Carolina
Posts: 7,300
THOR #1469
I have a nasty suspicion that what happened is they originally said yes and then when they went for the authorization Good Sam did not want to accept their estimate and wants to pay less for the repair and Cummins isn't having any part of that game.

It appears, Good Sam doesn't want to pay what the Cummins dealer wants for the repair. More than likely your issue is with Good Sam and not Cummins.
__________________
Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
EA37TS is offline   Reply With Quote
Old 07-28-2020, 10:24 PM   #6
Junior Member
 
Brand: Thor Motor Coach
Model: Freedom Elite 30FE
State: Georgia
Posts: 5
THOR #17580
That was my thoughts too. Unfortunately I'm gonna have to play the reimbursement game. Oh well. It's no my first rodeo but it never seems to get better.

Any thoughts on the advantages of the integrated generators vs the portable ones? I feel like the portables are better in just about every aspect except storage. I was thinking I could probably build a frame to hold them in the existing space the Onan took up.

The Onans just seem to go through way more fuel. My only guess is the portables don't last as long.
__________________
ITSheff is offline   Reply With Quote
Old 07-28-2020, 11:07 PM   #7
Senior Member
 
ducksface's Avatar
 
Brand: Thor Motor Coach
Model: 2018 24.1 AXISSIXxSIX
State: Arizona
Posts: 5,218
THOR #13932
You have the right attitude and the facts.
It's all you can do.
Thanks for the invoice and the follow up posts.

Welcome ro the forum.
You'll need hard core, in writing, approval from good Sam for the work to be done, the work already done and the money amount.

You're doing it all as correctly as circumstance allows.
Good luck.
__________________
Below is a link to most of my modifications either accomplished or pending.
https://www.thorforums.com/forums/f2...n-18996-3.html

Click on my pictures then click the pop-up for a full screen zoomable picture.
ducksface is online now   Reply With Quote
Old 07-28-2020, 11:12 PM   #8
Member
 
Brand: Thor Motor Coach
Model: Mandalay
State: Florida
Posts: 45
THOR #11268
screwed by GS... I ran into a similar problem in Texas with a third party extended warranty.. For me the warranty company did not cover the
genset. Cummins was great to me. They tried to file but was told the genset was not covered at all. They discounted my bill, had me sign up with some
Cummins plan that gave me a big discount on my Cummins work and parts.

The parts were flown in overnight and put on as soon as Fedex arrived o Monday . They even offered us to stay on their lot for the weekend for free but only had a 30 amp plug.. It was Texas in the summer and hot hot hot. We could have only run 2 ac's and needed 6 it was so hot so we went to a state park down the road.

I think your beef is with GS and not Cummins. If they have been burned in the past you cant blame them for not taking your GS warranty.

Pay for it and try to get reimbursed. Good luck
__________________
tanman32225 is offline   Reply With Quote
Old 07-28-2020, 11:57 PM   #9
Senior Member
 
Brand: Thor Motor Coach
Model: Gemini 24TX (Formerly)
State: California
Posts: 1,459
THOR #5821
I had GS policy on a DP I had some years ago. When the oil pump went south, it was towed to the nearest Cummins shop. Long story short, the R&R of the oil pump included a tear down to check for bearing damage, since the engine had run a little (idle only) with no oil pressure, no damage, and rebuild of fuel injectors that were leaking fuel into the crankcase. GS balked at the bill, Cummins negotiated with them, and eventually I wound up paying about $1100.00 that GS would not pay. Though not thrilled with GS, it sould have been a lot worse,
__________________
Laco is offline   Reply With Quote
Old 07-29-2020, 12:08 AM   #10
Senior Member
 
Brand: DRV
Model: Mobile Suites 36RSB3
State: Florida
Posts: 192
THOR #17449
Maybe better to bite the bullet and replace the gen set. a new Onan 4000 is around $3000. 1600 hrs is a fair amount of time on a generator. What type of maintenance has it had?
__________________
GTM41261 is offline   Reply With Quote
Old 07-29-2020, 12:23 AM   #11
Senior Member
 
Brand: Thor Motor Coach
Model: Hurricane 29M
State: Texas
Posts: 1,980
THOR #11781
If the bill is in fact more than 50% of the cost of a new generator and if 1600 hours is a lot for a 3 year old engine I would agree with the poster that suggested replacing it. The only thing good sams has going for it is the discount at campgrounds. Being a part of camping world, they're not worth a tinker's damn.
__________________
Lt Keefer
2018 Hurricane 29M
CHF, Saf-T-Plus, SumoSprings
Lt Keefer is offline   Reply With Quote
Old 07-29-2020, 01:20 AM   #12
Senior Member
 
dkoldman's Avatar
 
Brand: Still Looking
Model: Sunstar 29VE Winnebago
State: Texas
Posts: 3,369
THOR #13058
Wow so many places to start here.

1st Sorry about your ordeal, hoping to learn more about Onan and Good Sams who I am a member of but [disclaimer] I don't have any of their products or services.

#2. You said "They are refusing to file a claim against the Good Sam Extended Service Plan." Is it really that they want you to guarantee or insure payment if insurance does not pay? We have do that all that time at a Doctor's office or medical coverage. This is not a routine repair job and why should Onan get the shaft if Good Sams refuses to pay?

#3. When was the Generator last serviced? Whether warranty transferred or not, it is / was under 3 years old. If you can show where it was at an Authorized Dealer for service, it may weigh in on their covering a true defect.

#4. How long have you owned and how many of the 1600 hrs did you put on it? My Onan has service call at 1st 50 hours and every 150 hours after that. That would be 10 Service calls in 3 years. If you had that much paperwork, I am pretty sure they find a way to cover or help you with the cost to repair without insurance? I don't think I would have made 10 service calls but if I was doing 550 hours / year on my gen set, I would have it serviced at least twice a year. If it was serviced, someone would have / should have noticed a faulty Throttle bottle due to poor idling etc.

#5 What would I do now? I call Good Sam and find out what they say. I am as nice as possible and throw myself to the mercy of their court. You can dump the Good Sams warranty later; but that is different story Regardless I take what I can get and move on.

#6 Assume Good Sams will do absolutely nothing. I then contact Onan National Customer Service Center and plea for their help. Tell them you are willing to pay out of pocket. If you are sincere and get the right person, they may cover the parts and force you to pay for all of the labor and incidentals.

Thanks for sharing your story. I think when dust settles you will want the genset fixed. If they say they replace for $3k and give you new 3 year warranty that would be intriguing but I think I just get it repaired expected to spend around $1,000. During interim, I will make sure my genset is serviced by Authorized dealer at least until after year 3. Good luck
__________________
2019 Sunstar 29VE Sumo Springs; Safe T Plus; EC-30 AGS; Vmax 250ah AGM; T-Mobile Internet w/WiFi6; H/W Heater / Chassis Disconnect Switches; Southwire Surge Guard 44270 & 34951 w/Monitor 40301; Jet Flo Macerator; Alpine SPE500 Speakers; Visio M21D-H8R
dkoldman is online now   Reply With Quote
Old 07-29-2020, 01:42 AM   #13
Senior Member
 
Travelin' Texans's Avatar
 
Brand: Redwood
Model: 36FB
State: Arizona
Posts: 1,648
THOR #3610
Quote:
Originally Posted by ITSheff View Post
That was my thoughts too. Unfortunately I'm gonna have to play the reimbursement game. Oh well. It's no my first rodeo but it never seems to get better.

Any thoughts on the advantages of the integrated generators vs the portable ones? I feel like the portables are better in just about every aspect except storage. I was thinking I could probably build a frame to hold them in the existing space the Onan took up.

The Onans just seem to go through way more fuel. My only guess is the portables don't last as long.
The advantage of the onboard Onan is;
#1 it already has a storage spot & connected to a fuel source
#2 it already runs all the appliances onboard your RV, can be started with the push of button inside & possible auto start when batteries get low
#3 a single portable capable of running everything will be very heavy to move around & store,
#4 it will require 2 smaller gennys connected in parallel to run everything, maybe everything, which will be harder to store,
#5 that pair will still use plenty of fuel that also has to be stored along with possibly an extended run fuel tank
#6 that $1700 won't buy a pair of Honda's with the parallel kit or fuel tank.
The only disadvantage I can see to keeping/fixing the Onan is waiting 60-90 for the $1700 reimbursement & dealing with headaches & Good Sams.
__________________
Danny & Linda
Sold '13 Thor Redwood 36 FB
Traded '13 GMC Denali DRW D/A
Currently RV & truckless
Replacement undetermined
Travelin' Texans is offline   Reply With Quote
Old 07-29-2020, 02:15 AM   #14
Site Team
 
EA37TS's Avatar
 
Brand: Entegra
Model: Accolade 37TS
State: South Carolina
Posts: 7,300
THOR #1469
Another idea. Cancel Good Sam and use the refund to pay for the generator.
__________________
EA37TS is offline   Reply With Quote
Old 07-29-2020, 02:18 AM   #15
Senior Member
 
dkoldman's Avatar
 
Brand: Still Looking
Model: Sunstar 29VE Winnebago
State: Texas
Posts: 3,369
THOR #13058
Quote:
Originally Posted by Lt Keefer View Post
The only thing good sams has going for it is the discount at campgrounds. Being a part of camping world, they're not worth a tinker's damn.
I had to look it up....

"Tinker's-dam - a wall of dough raised around a place which a plumber desires to flood with a coat of solder. The material can be but once used; being consequently thrown away as worthless."


I bought a Good Sams membership when I first bought my new RV, I used it to get my initial insurance and the roadside assistance that came with it to get back home. Not knowing that Winnebago already included that assistance with new RV purchase Since then, I have gone with a new insurance policy at about half the price that includes roadside assistance My membership goes on 2 more years, so hopefully I will eventually find something that is worth a tinker's damn.
__________________
2019 Sunstar 29VE Sumo Springs; Safe T Plus; EC-30 AGS; Vmax 250ah AGM; T-Mobile Internet w/WiFi6; H/W Heater / Chassis Disconnect Switches; Southwire Surge Guard 44270 & 34951 w/Monitor 40301; Jet Flo Macerator; Alpine SPE500 Speakers; Visio M21D-H8R
dkoldman is online now   Reply With Quote
Old 07-29-2020, 06:24 PM   #16
Junior Member
 
Brand: Thor Motor Coach
Model: Freedom Elite 30FE
State: Georgia
Posts: 5
THOR #17580
So, this POS "Warranty" won't cover or reimburse anything because the failure happened in the carburetor which is listed in their exclusions.

Looks like I'm gonna pay out of pocket and use the refund from cancelling this garbage "coverage".

Looks like "Good" Sam has lost yet another customer.
__________________
ITSheff is offline   Reply With Quote
Old 07-29-2020, 06:35 PM   #17
Senior Member
 
ducksface's Avatar
 
Brand: Thor Motor Coach
Model: 2018 24.1 AXISSIXxSIX
State: Arizona
Posts: 5,218
THOR #13932
Garbage is in the eye of the beholder.
Did you read your coverage before buying and again before trying to submit a claim?

Sorry for your trouble.
Unless you need the money to do the repair I'd rethink canceling the warranty.
Had it not been the carb you'd be all smiles right now.

What else doesn't the Warranty cover?

Just a thought.
Calm minds make smooth decisions.

Juujuu would smite me mighty smitefully if I canceled a warranty out of spite.

But
There's a recent post, which I captured as a later proof, where someone says they paid $20,000 for a five year warranty. THAT ONE I'd cancel so juujuu didn't get me.
__________________
Below is a link to most of my modifications either accomplished or pending.
https://www.thorforums.com/forums/f2...n-18996-3.html

Click on my pictures then click the pop-up for a full screen zoomable picture.
ducksface is online now   Reply With Quote
Old 07-29-2020, 07:48 PM   #18
Junior Member
 
Brand: Thor Motor Coach
Model: Freedom Elite 30FE
State: Georgia
Posts: 5
THOR #17580
I think one of the most frustrating part was talking to the administrator rep on the phone. He even rubbed it in a bit. He said that the carb was excluded but even if it was covered, they would only replace the carb and not cover anything because it's "incidental" damage. So basically they only cover the part that broke and none of all the other parts that break as a result.
__________________
ITSheff is offline   Reply With Quote
Old 07-29-2020, 07:59 PM   #19
Senior Member
 
macdaddy1111's Avatar
 
Brand: Thor Motor Coach
Model: Hurricane 35m
State: North Carolina
Posts: 576
THOR #13505
Are there any decent Extended Warranty Companies??

We had Protective XtraRide on our 2017 Thor Vegas, Awning ripped itself off, wife just put it out for breakfastn hour later pulling it back in the motor bind up and ripped itself out.

Put in claim, DENIED!!!

1400 awing and lost of thousand bucks after canceling 5k Warranty Plan!!
__________________
Retired Squid who has a retired squid that drives him around in a RV!
macdaddy1111 is offline   Reply With Quote
Old 07-29-2020, 08:16 PM   #20
Senior Member
 
Mo_Mike's Avatar
 
Brand: Thor Motor Coach
Model: Vegas 25.2
State: Missouri
Posts: 1,025
THOR #4687
Quote:
Originally Posted by ITSheff View Post
I'm currently park at a Cummins service center in GA with a busted generator needing $1700 in repairs. They are refusing to file a claim against the Good Sam Extended Service Plan. They claim this is due to them betting burned by Good Sam too often. Has anyone else had to deal with something similar?

I called the administrators and they informed me if I paid and filed for reimbursement, it would take 60-90 days.

Any recommendations?
Just a note on CUMMINS SERVICE. Our ONAN 4000 carb died right after the first year, less than 100 hours. Of course CUMMINS would not cover it under their warranty since "it was gas related". Bit the bullet for 820.00 (when I could have replaced the carb myself for 135.00 off amazon) However, after CUMMINS replaced the carb and adjusted the generator, it has never run as well or as quiet. Since THOR just installs, but apparently doesn't adjust them (sounds like wheel alignments)I am wondering if the generators should be adjusted and tested by CUMMINS after delivery (even if have to pay a fee) for long term satisfaction
__________________
2016 25.2 VEGAS with 2017 Jeep Wrangler AND Two Dogs; Norwegian Elkhound & Morkie (The RV is actually the Dog's)
Mo_Mike is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.




All times are GMT. The time now is 01:44 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2022, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2