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Old 01-04-2020, 11:20 AM   #1
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Brand: Thor Motor Coach
Model: Venetian A40
State: Idaho
Posts: 41
THOR #17453
Dealers using subcontractors

What course do you take if the dealer says, "We don't do that (whatever that is) in house, so we'll send it off to XYZ."?

Is it better to make arrangements to develop relationships with chassis, or perhaps tire service centers? Or best to allow the dealer to take your coach there in a subcontractor relationship?

I suppose your warranty state factors in to the decision too. I had some pre delivery rash caused by the need for the coach to visit the chassis shop that my dealer couldn't work through in house, but they say they're standing behind it...time will tell.
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Old 01-04-2020, 11:52 AM   #2
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Model: Palazzo 33.3 34'bunkhouse
State: Alabama
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THOR #4735
I would actually PReFER a good 'third party' that actually is a more seasoned contractor for the type of work involved, since the dealer is obviously saying that they don't have the 'skills' for it... this is often the case for paint work, chassis work, engine or transmissions, since the dealer is less of a 'mechanic' for RVs, and more of a 'repairman' for the house parts.

Now, whether you prefer to let the dealer handle all of this, or take it directly to that specialist, is up to you, since the warranty is going to cover it, either way...
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Old 01-04-2020, 12:14 PM   #3
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Brand: Thor Motor Coach
Model: Venetian A40
State: Idaho
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THOR #17453
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Originally Posted by TurnerFam View Post
Now, whether you prefer to let the dealer handle all of this, or take it directly to that specialist, is up to you, since the warranty is going to cover it, either way...
I think you've basically restated my question, or at least helped me to ask it another way. It's safe to assume we all want the most qualified people doing the repairs or mod and if the dealer isn't that party, let's find someone that is, but the question remains.

Is it better to seek out these relationships on your own and deal with the oddball warranty claims as the owner, or has your experience been that it is better to let/make the dealer handle those relationships for one stop shopping and hopefully less problematic warranty documentation? What has YOUR experience been?
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Old 01-04-2020, 01:15 PM   #4
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Model: Entegra Accolade 37TS
State: Virginia
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THOR #1469
I would rather develop the relationship with the outside service centers. I have no problem with the dealer making the initial appointment if they have the contacts but I will take the coach.

As a note, my dealer cannot pull a slide out of a coach for shimming. That is something they say they would have to take somewhere else to include the paint work after shimming. I elected to take the coach to Jayco factory service in April to have the work done. I have a 2 week appointment and will get all issues at the time handled while it is there.
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