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09-14-2021, 05:03 PM
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#1
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Junior Member
State: Arkansas
Posts: 1
THOR #24848
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Dealership suggestions
I bought a 2021 Fourwind 28z in Jan. The walls on both sides of the fidge are bowing out, wall in bathroom is peeling, ceiling has an eight inch long bubble along the seem near cab, and the graphics are peeling and bubbling up. Does anyone have any suggestions on what dealership will do the best warranty repairs? Thank you
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09-14-2021, 05:23 PM
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#2
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Senior Member
Brand: Thor Motor Coach
Model: Miramar 37.1
State: California
Posts: 2,494
THOR #12698
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You usually have to use the dealership that you bought the unit from to service it under warranty. Most dealerships do not want to work on another dealerships sale. It is not like buying a car where you can go to any dealership that sells that make car to have warranty work done. You can look around for an independent shop that does warranty work, but need to have it approved by Thor.
Paul
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09-14-2021, 05:26 PM
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#3
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Take it right to Wakarusa...
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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09-14-2021, 05:26 PM
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#4
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Oh! Welcome to the Forum also@
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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09-14-2021, 06:17 PM
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#5
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Senior Member
Brand: Thor Motor Coach
Model: '17-Vegas 24.1
State: California
Posts: 2,227
THOR #13362
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Quote:
Originally Posted by Bob Denman
Take it right to Wakarusa...
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I agree
Especially becuz there’s a lot of work to do
And you do not want a dealer to perform the work
Suggest you call Thor, followed by letter with photos
Get an appointment, might be 90-120 days out.
After you drop off…you might have to drive home for a couple weeks while it gets fixed properly
Then, sell or keep
That’s how I’d handle
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'17 Vegas 24.1
Fallbrook, CA
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09-16-2021, 09:23 PM
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#6
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Senior Member
Brand: Thor Motor Coach
Model: Four Winds
State: California
Posts: 406
THOR #24260
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Sounds like a clean fresh off the production line product to me.
Like Bob said , Wakarusa
Terry
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Terry and Geri
2017 Four Winds 35SD
2020 Grand Cherokee Toad
Semper Fi
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09-16-2021, 09:42 PM
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#7
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Senior Member
Brand: Thor Motor Coach
Model: Vegas 25.6
State: New Mexico
Posts: 5,118
THOR #20220
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If you like the motorhome, create a numbered list word doc and have dealer start the fixes or use independent service tech. I used a dealer near me for big fixes and other failures later used local independent tech. Without local tech WE ARE NOT CAMPING
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LAS CRUCES 2020 Thor Vegas 25.6
Lora & George. Golden Retriever & Multi-Gen Australian labradoodle & new ALD in March. Happy Campers!! E Biking, Hiking, Tennis, Scuba,Fishing,Cross Country Skiing, Snowshoeing. Retired H.S. Principal, Sr. IT Engineer, Life & Health Insurance Agent
"Today is a Gift and Why it is called the Present"
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09-21-2021, 10:52 PM
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#8
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Senior Member
State: Arkansas
Posts: 131
THOR #19565
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Are you kidding me? Most dealerships don’t want to work on the rigs they sold either! And “warranty service” is a total joke! I was happy to receive this message:
We were happy to see this message from Thor warranty services:
Good Morning,
The claim submitted to Thor has been approved for goodwill coverage.
Thank you,
The problem is that the approved items were items they submitted as “no issue”. The important items were denied because we were a week after expiration date. Oh yeah, the dealer would see us after the warranty date but they already had a list of the issues.
So, find a local service person. I also learned that if you have electrical issue, a regular electrician can probably work on it... but ultimately, if you can’t do it yourself, prepare to open wallet. Most people in this forum know what I’m talking about... we love our rigs, but it’s not because of the great quality of the manufacturer or the attentiveness of the dealership.
Yes, I’m angry
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09-21-2021, 11:50 PM
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#9
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Senior Member
Brand: Thor Motor Coach
Model: Vegas 25.6
State: New Mexico
Posts: 5,118
THOR #20220
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Thanks God Kurts repairs son an electrician works with him.. they redid my BIM wiring and contacts
__________________
LAS CRUCES 2020 Thor Vegas 25.6
Lora & George. Golden Retriever & Multi-Gen Australian labradoodle & new ALD in March. Happy Campers!! E Biking, Hiking, Tennis, Scuba,Fishing,Cross Country Skiing, Snowshoeing. Retired H.S. Principal, Sr. IT Engineer, Life & Health Insurance Agent
"Today is a Gift and Why it is called the Present"
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09-22-2021, 01:15 AM
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#10
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Senior Member
Brand: Thor Motor Coach
Model: Aria 3401
State: Washington
Posts: 849
THOR #22245
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that is a boat load of stuff. Take it to Thor...
__________________
2021 Aria 3401
2021 Grand Cherokee Trailhawk - toad
2010 Porsche Boxster(trailered)
Retired US Navy Corpsman HMC(SW)(FMF)
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09-22-2021, 01:45 AM
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#11
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Senior Member
Brand: Thor Motor Coach
Model: Hurricane 29M
State: Texas
Posts: 2,713
THOR #11781
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Why would you let the folks that screwed it up the first time have a shot at fixing it? Contact a local repair tech and have them fix it. The money and time you spend driving to the factory would be better spent in your local economy.
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Lt Keefer
2018 Hurricane 29M
CHF, Saf-T-Plus, SumoSprings
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09-22-2021, 02:10 AM
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#12
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Senior Member
Brand: Still Looking
Model: Sunstar 29VE Winnebago
State: Texas
Posts: 5,633
THOR #13058
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Quote:
Originally Posted by Rayanna01
I bought a 2021 Fourwind 28z in Jan. The walls on both sides of the fidge are bowing out, wall in bathroom is peeling, ceiling has an eight inch long bubble along the seem near cab, and the graphics are peeling and bubbling up. Does anyone have any suggestions on what dealership will do the best warranty repairs? Thank you
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Arkansas just beat Texas and you worried about getting all of these major issues fixed on 9 month old brand new RV WPS
Congratulations on your 28Z, and Welcome to the forum.
If it was me...
I would write up all of the issues and get pictures and send to TMC, I would follow up with a phone call. I would also go back to Dealer I bought from if that is feasible to see what they can do. I would accept the willing effort of ANY Authorized Thor Dealer that may try to fix. But I would watch the calendar. The closer you get to 2022, you just need to bite the bullet and take it to Indiana, in the long run it may be your best play.
Get the pictures and document this to Thor with an absolute sense of urgency. While you are at it, go through everything else with a fine tooth comb.
Good luck.
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2019 Sunstar 29ve; Toad Lincoln Navigator; RVi Brake 3 & Command Center; Roadmaster Nighthawk Tow bar & Baseplate; Sumo Springs; Safe T Plus; Onan EC-30 AGS; Vmax 250ah AGM; T-Mobile Internet; H/W Heater / Chassis Disconnect Switches; Southwire Surge Guard 44270 & 34951 w/Monitor 40301; Jet Flo Macerator; Alpine SPE500 Speakers; Visio M21D-H8R
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09-22-2021, 09:51 AM
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#13
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,767
THOR #1469
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Quote:
Originally Posted by Lt Keefer
Why would you let the folks that screwed it up the first time have a shot at fixing it? Contact a local repair tech and have them fix it. The money and time you spend driving to the factory would be better spent in your local economy.
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I made that mistake. Took my rig back to Middlebury for a slide adjustment ( not a Schwintek ). On the 30th it goes to the dealer so they can fix the slide right.
Final 2 year warranty punch list with about 1 large issue (slide) and 4 small issues.
I won’t waste the money going back to factory service.
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09-22-2021, 11:36 AM
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#14
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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The O.P. has ben a "One and done" kind of guy...
No activity since the 14th.
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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09-23-2021, 07:36 PM
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#15
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Senior Member
Brand: Thor Motor Coach
Model: Tuscany 40ex
State: Ohio
Posts: 455
THOR #12726
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I know exactly what your talking about, I had several issue with mine and I could do all the work myself as I am a Cummins certified technician, but retired and the warranty company wouldn’t allow me to do the work and the company who did the work in Elkhart Ind. did a crappy job that half I will have to redo now that my warranty has expired.
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09-23-2021, 07:40 PM
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#16
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Senior Member
Brand: Thor Motor Coach
Model: Tuscany 40ex
State: Ohio
Posts: 455
THOR #12726
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You must have went to the same place I did for slide issue, mine did work just slowly and they had it most of last winter when I got it home the slide now goes out crooked and jams so I measured it when it gets stuck the rear is out 3/4 in the front is out a 1 1/2 but they said it was fine when I left, my fault for not checking it first
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09-25-2021, 01:49 PM
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#17
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Senior Member
Brand: Thor Motor Coach
Model: Omni XG32 GONE for good
State: Alabama
Posts: 1,750
THOR #22586
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One shot post. OP hasn't been back even to look since the original post.
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2022 Renegade Valencia 35MB
2021 Jeep Gladiator
2019 Harley Davidson FLHTC
2012 PT Crusader 355BHQ
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09-25-2021, 07:52 PM
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#18
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Junior Member
Brand: Thor Motor Coach
Model: Miramar 34.1
State: Georgia
Posts: 23
THOR #8645
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Quote:
Originally Posted by Rayanna01
I bought a 2021 Fourwind 28z in Jan. The walls on both sides of the fidge are bowing out, wall in bathroom is peeling, ceiling has an eight inch long bubble along the seem near cab, and the graphics are peeling and bubbling up. Does anyone have any suggestions on what dealership will do the best warranty repairs? Thank you
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I’d return it
Get money back - way to many problems . Have them
Replace it with new
Unit.
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09-26-2021, 12:39 AM
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#19
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Senior Member
Brand: Thor Motor Coach
Model: Windsport
State: Florida
Posts: 746
THOR #3918
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Quote:
Originally Posted by luke2261thor
I’d return it
Get money back - way to many problems . Have them
Replace it with new
Unit.
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Yeah good luck with that.
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09-26-2021, 01:02 PM
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#20
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Senior Member
Brand: Thor Motor Coach
Model: Forest River Forester 235
State: Indiana
Posts: 4,884
THOR #6826
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Quote:
Originally Posted by luke2261thor
I’d return it
Get money back - way to many problems . Have them
Replace it with new
Unit.
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It’ll never happen! Take it to a first rate independent RV repair shop or to the factory service center and get it fixed. That’s about the only realistic option.
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