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No recommendation or advice, but I really sympathize with you. We recently got back from a 30 day trip to hit all the bucket list places in the mid and upper midwest.
Despite having worked fine for the past year+ since we got the MH, on the first night, we discovered the bunk wouldn't go down and the box indicated a short, so my son had to sleep on the couch.
The following morning, I wound up taking apart a good chunk of the bunk to access the motors and swap them to confirm the problem didn't move, I dug more and found the installers had crushed the passenger side motor control wire when screwing in the bunk sides. It worked fine for the duration of our trip, once I made a little more room for the wire.
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Was able to get it back up and locked in place with some muscle power. But now the question of attempting to fix it myself or take it in. 
Linear Mode
