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07-22-2021, 09:06 PM
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#21
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,726
THOR #1469
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Quote:
Originally Posted by Judge
Bummer...... lots of people complaining about the DEF head issues. There is a thead over at IRV2 asking how many people are cancelling trips for fear of it happening.
Hope they get it figured out a fixed for you soon.
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Interesting thing is the only problem that can be identified without driving is the incorrectly installed DEF header hoses. Other issues like the bad sensors don’t happen unless you’re driving and the system throws a code.
At 3k miles when I had a MIL I was told it was a loose connection and there were no header issues. FCCC also told me that my rig was not subject to the DEF header recall on the S2RV chassis.
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07-23-2021, 12:18 AM
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#22
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,726
THOR #1469
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The dealer claims there is a short in the def heater circuit but they cannot locate it.
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07-23-2021, 05:08 PM
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#23
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,726
THOR #1469
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Supposedly they found a Freightliner splice in the DEF heater system (line 2) that is loose. They hope to have it repaired and us back on the road in 2 hours.
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07-23-2021, 07:35 PM
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#24
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Senior Member
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 4,147
THOR #12751
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Well that's encouraging.....
At least they found something that makes some sense as to what could cause the code... and they have a way to fix it.
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07-23-2021, 08:01 PM
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#25
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Senior Member
Brand: Thor Motor Coach
Model: Palazzo 36.1
State: Tennessee
Posts: 440
THOR #11607
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That's good news. Hopefully you will be rolling soon.
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Greg, Gina & Ginger the rescue dog
2014 Palazzo 36.1, Cummins ISB 6.7 300hp, Allison 2500
TOAD 2008 Jeep Rubicon 4x4, Blue Ox Avail tow bar, RVibrake 3
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07-23-2021, 09:33 PM
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#26
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Four and a half hours later: what happened?
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07-23-2021, 09:43 PM
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#27
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Senior Member
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 4,147
THOR #12751
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Dry camping with the broke trucks
Quote:
Originally Posted by Bob Denman
Four and a half hours later: what happened?
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Dave got invited to happy hour in the service center parking lot with the truckers.
[emoji482][emoji483][emoji1634]🧉[emoji485][emoji484]
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07-23-2021, 10:03 PM
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#28
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Site Team
Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 14,129
THOR #7035
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Quote:
Originally Posted by Bob Denman
Four and a half hours later: what happened?
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Probably getting back on the road to catch up on his trip itinerary takes higher precedence over updating the thread. We'll still be here when he stops for the night.
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Ted & Melinda
2016 ACE 27.1
2016 Chevy Sonic Toad - Selling
2020 Chevy Colorado Z71 Trail Runner Toad
2024 Chevrolet Trax 2RS - Soon 2B TOAD
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07-23-2021, 10:12 PM
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#29
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Senior Member
Brand: Thor Motor Coach
Model: 2011 FW Hurricane 33T
State: England
Posts: 1,281
THOR #16471
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Quote:
Originally Posted by Judge
Dave got invited to happy hour in the service center parking lot with the truckers.
[emoji482][emoji483][emoji1634]🧉[emoji485][emoji484]
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Well it is Friday!
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07-23-2021, 11:34 PM
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#30
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,726
THOR #1469
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Quote:
Originally Posted by Judge
Dave got invited to happy hour in the service center parking lot with the truckers.
[emoji482][emoji483][emoji1634]🧉[emoji485][emoji484]
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That was after closing last night.
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07-23-2021, 11:54 PM
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#31
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,726
THOR #1469
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Back on the road. The fix for the splice cleared all codes and lights. Drove 100 miles to a KOA for the night to drain tanks and rewind. Now we have to kick back and readjust our travel plans.
BTW, FCCC customer service is worse than Thor.
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07-24-2021, 02:08 AM
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#32
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Senior Member
Brand: Still Looking
State: Texas
Posts: 6,187
THOR #2121
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Quote:
Originally Posted by EA37TS
....cut....
BTW, FCCC customer service is worse than Thor.
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Just curious, how would you compare to Ford customer service?
If I recall correctly, you had Class A and C before that, both on Ford chassis.
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07-24-2021, 02:33 AM
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#33
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,726
THOR #1469
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Quote:
Originally Posted by Chance
Just curious, how would you compare to Ford customer service?
If I recall correctly, you had Class A and C before that, both on Ford chassis.
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You are correct. I also had many Ford cars and SUVs. I never had to contact Ford for RV issues and the last time on a car was in 1998. All my issues were always handled by a dealer.
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07-24-2021, 11:53 AM
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#34
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Senior Member
Brand: Still Looking
State: Texas
Posts: 6,187
THOR #2121
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Quote:
Originally Posted by EA37TS
You are correct. I also had many Ford cars and SUVs. I never had to contact Ford for RV issues and the last time on a car was in 1998. All my issues were always handled by a dealer.
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Same here. And I also like that there’s a Ford dealer on every corner. If you break down on a trip it probably doesn’t really mean much, but for some reason it gives me a sense of security; particularly when traveling out west in less populated areas.
My Class C only went to Ford Truck dealer for alignment, but van has been in a few times due to age and high mileage. Regular Ford dealers have taken care of repairs, which fortunately happened close to home so I wasn’t stranded for days. Still, it took days to get a fuel pump replaced, which would have been an issue if it happened during a trip. Just thinking that having lots of Ford dealers may save on towing distance, but may not actually save much time as far as getting back on the road.
For what it’s worth, dealing with Ford Customer Service a long time ago was a horrible experience. Maybe it is just part of auto/vehicle business.
Glad you got problem fixed quickly.
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07-24-2021, 06:26 PM
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#35
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Glad to see that the Sun is shining, and the birds are singing i for you once again!
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07-25-2021, 12:22 AM
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#36
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,726
THOR #1469
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Dead and this time it’s really dead
Well that fix didn’t last long.
After 200 miles today all hell broke loose. Pulled into the campsite and got a Red Stop Engine light. FL service centers are closed for the weekend. I’ll call for the tow on Monday.
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07-25-2021, 12:41 AM
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#37
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Senior Member
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 4,147
THOR #12751
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Man..... that just sucks..... and so frustrating.
If it is an emission issue, it would be nice if the engine would run until it can be serviced.... assuming no harm would be done to the engine.
Hopefully you will find a FL shop who will be more competitent and get it fixed right this time.
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07-25-2021, 12:49 AM
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#38
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Senior Member
Brand: Thor Motor Coach
Model: Palazzo 36.1
State: Tennessee
Posts: 440
THOR #11607
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Hate to hear that. Never fun to be stranded, especially the weekend.
__________________
Greg, Gina & Ginger the rescue dog
2014 Palazzo 36.1, Cummins ISB 6.7 300hp, Allison 2500
TOAD 2008 Jeep Rubicon 4x4, Blue Ox Avail tow bar, RVibrake 3
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07-25-2021, 01:16 AM
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#39
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Bummer...
On the bright side: at least you got to your campsite.
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07-25-2021, 11:16 AM
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#40
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Senior Member
Brand: Thor Motor Coach
State: Missouri
Posts: 2,324
THOR #6903
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And some wonder why many delete
Way to many emission issues
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