A typical ploy by a shoddy shop!
Originally Posted by Shomare
Help me out. Are my expectations too high, is this a typical experience?
We took in our new Thor Super C for some minor repairs and adjustments. Nothing major, we are very happy with it.
Three weeks later (and multiple unreturned phone calls) the service writer tells me that none of the parts are in yet and as such, none of the repairs have been made.
I have nothing to compare this to other than automobile ownership and find this to be completely shocking, that they could have the RV on site for three weeks and make no repairs at all?
We have a trip to Florida planned for a week from now and none of the repairs will be done prior to then.
So am I expecting too much, or is this typical in the RV business.
Bottom line! They're taking advantage of you!... And anyone else they can put into the shuffle!
If it were me, and these are minor problems, I would collect my unit, use it! and find another shop..or mobile service to take care of the issues.
You are under no obligation for the parts ordered... If they even were??
We full time. We do not leave our rig anywhere. The work we've had done through the years have been taken care of in the day of the APPT. or we were stayed at their facility plugged in!
I make sure they have the parts before I pull in!
I'm a squeaky wheel!... You tell me your going to do it, 98% of the time I'm right there at the door watching!.. even taking pics that can tell a story, (like last weeks 4 hour generator install that took 12 hours!) and believe me! The real devious ones can really rack up the HOURS they charge for! Oh! ya! we changed a fuse and only charged 1/2 an hour! ($50) with the biggest.. I saved your whole life!.. Smile on their face while doing it!
Anyway! do a little research on RV repair shops around you, read some reviews!... you might even check out any mobile services, (licensed & Bonded of course) as we have worked with a couple and they are there to get the job done, paid and go!...The one we use in AZ even works with DRV on warranty issues!