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Old 01-22-2020, 07:02 PM   #1
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Brand: Still Looking
State: Colorado
Posts: 9
THOR #17791
Firefly, Rapid Camp+, BM Pro

We are getting close to pulling the trigger on a Sequence 20K.
We live pretty far away from any service centers so I plan on doing all the coach troubleshooting and maintenance myself.

The one system that is probably more sophisticated than any of the people servicing it (including myself) is the Firefly Integrations multiplex control.

I have searched this and a few other forums for info and opinions on Firefly Integrations. I found mostly positive comments regarding their support. The vast majority of issues seemed to be caused by improper coach wiring, not the system itself.

So, what has been your experience with Firefly and Thor DIY maintenance support?

Tom
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Old 01-24-2020, 01:22 AM   #2
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Brand: Thor Motor Coach
Model: Aria 3401
State: Arkansas
Posts: 67
THOR #12542
I was very happy with the one interaction that I had with Firefly Integrations customer service.

I purchased a software update for our 2018 Aria 3401 that added a custom battery charger profile so that I could go with LifePo4 house batteries. Unfortunately, the software update process took down the multiplex system, right before a planned trip. Firefly overnighted a replacement PMM and control panel, with the software update already loaded, at no charge to me. They even included prepaid shipping labels for me to return the old parts.
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Old 01-24-2020, 01:51 AM   #3
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Brand: Thor Motor Coach
State: Florida
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Thor does not sell parta direct to consumer

Thor does not sell parts direct only to dealers.
Was not aware of that prior to buying.
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Old 01-24-2020, 03:15 PM   #4
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Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Georgia
Posts: 4,007
THOR #11130
There have been a few cases where Thor will do this. They are concerned about your voyage and have shipped "critical" parts to people on the road. As a general rule...they support the dealer parts network. For critical warranty issues, they are very flexible.
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Old 01-24-2020, 04:41 PM   #5
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Brand: Thor Motor Coach
Model: Palazzo 33.3 34'bunkhouse
State: Alabama
Posts: 2,011
THOR #4735
yes, they sent me several Scwintec slide motors one time, as I was stuck at an rv park with my slide out... it was cheaper for them to forward them to me, allow me to do the work myself as I had requested, than to pay the extremely expensive 'rv mobile mechanic'...

but, yes, generally Thor and other factories choose to go thru their dealer network only, as that is really their contract with them...dealers don't like to be 'left out'.
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Old 01-25-2020, 12:23 AM   #6
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Brand: Thor Motor Coach
Model: Hurricane 34R
State: British Columbia
Posts: 18
THOR #16278
I had an issue with my firefly system. I didn’t want to take it to the dealer so I contacted them. They were great with helping me Identify the issues. Once the issues were figured they gave me a reference number. I called Thor and they shipped out the parts no questions. I also upgraded my system to have all backlit switches. I bought those from firefly directly. When you buy the coach the manuals also are quite detailed to help you troubleshoot the system on your own if you had to.
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Old 01-25-2020, 05:30 PM   #7
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Brand: Still Looking
State: Colorado
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THOR #17791
Thanks everybody. The consensus seems to be that Firefly provides outstanding support. That’s really hard to pull off in the Internet age of instant communication. One more item checked off my list. That’s good news.

Thanks for the info on Thor repair parts. I understand the model and have been part of businesses that service their products that way. Sounds like there is some needed flexibility as well.

Tom
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