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Old 08-02-2020, 01:02 AM   #1
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Brand: Still Looking
State: California
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THOR #17268
Great job!!!!

Just wanted to say a little about how I was treated with Thor this week. They were amazing they got the work done I asked them to do plus so much more thank you guys so much. I drove all the way out from CA. So that I could get the work done right. I didnít have any warranty it a 2017 Miramar they only had my rig for two days and did a spectacular job. I really have to thank the mechanics and shop foreman thank you so much. I talk to a couple other RV owners there that were really happy with there work to. You have a Thor customer for life....
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Old 08-02-2020, 01:16 AM   #2
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Model: Tiffin Wayfarer 24 BW
State: New York
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THOR #8860
Glad to know that they did such a great job for you!
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Old 08-02-2020, 01:27 AM   #3
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Model: Axis 24.1
State: Michigan
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THOR #1150
Welcome to the site.

Yup Thor's factory service is the best you can get for your rig.
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Old 08-02-2020, 06:40 AM   #4
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Good to hear you were treated well
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Old 08-02-2020, 10:45 AM   #5
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State: Ontario
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I would agree with everyone. I had a Palazzo before my Four Winds and had taken it for Factory Service and they were excellent.
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Old 08-02-2020, 11:46 AM   #6
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Thanks for sharing.

I took my rig out for warranty work & I had the same pleasant surprise.

The folks in the service dept. go above & beyond!
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Old 08-02-2020, 12:14 PM   #7
I Think We're Lost!
 
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State: New York
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THOR #8860
Folks like to complain so much, that it's refreshing to hear somebody compliment a manufacturer...
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Old 08-02-2020, 01:11 PM   #8
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Model: 2013 ACE 30.1
State: Alberta
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Glad you got your coach repaired properly. The question we should all be asking is why does anyone have to drive to Wakarusa to get a complete and proper repair job from Thor?
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Old 08-02-2020, 02:09 PM   #9
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Originally Posted by javelin View Post
Glad you got your coach repaired properly. The question we should all be asking is why does anyone have to drive to Wakarusa to get a complete and proper repair job from Thor?
First, to the OP, thanks for the post. Normally forums only contain the negative and rarely list the positive.

The real question is why do people continue to buy from dealers that do not have or maintain adequate service departments and do not value after sale service? Why are these dealers still profitable and allowed to operate in a free market society.

More often than not when someone buys and RV they are looking at the price and not even considering the service department's capabilities or reputation in their decision. Then when the dealership doesn't lift a finger to properly prep a unit for delivery the buyers start complaining.

I am taking my rig back to Jayco, however, it is not because the dealership does not duo quality work it is because after Jayco (Thor owned) raises my slide the side of the coach has to be repainted so the graphics align (4 colors). I requested the painting be done by the shop that originally painted the coach. Since my coach is a 2020 the paint shop is still using the pattern and colors for the model year. At the present my dealership does not have a body shop so they would have to contract out the painting and my decision, after discussions with Entegra, Jayco and the dealer, is to take the coach to Middlebury for a 2 week appointment. We are taking the rig there at our expense, however, the price reduction due to the slide being out of adjustment is enough to pay for fuel and lodging for about 5 trips to Middlebury. We know about the slide adjustment issue before we signed the purchase agreement for the coach.

Bottom line, there are a bunch of folks that get quality service on their Thor products without going to Wakarusa. Thor sells ten of thousands of units per year and only a handful get complained about on the forums. Thor has quite a few repeat customers so they must be doing something right.
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Old 08-02-2020, 02:12 PM   #10
I Think We're Lost!
 
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THOR #8860
Good luck getting everything lined back up, and looking great again!
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Old 08-02-2020, 02:47 PM   #11
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Originally Posted by Bob Denman View Post
Good luck getting everything lined back up, and looking great again!
I was looking at the bottom of the slide the other day and realized how easy it is going to be to do the adjustment. This is not a Schwintek so mounting and adjustment is different. The slide can be loosened, raised about 1/2 inch and then the bolts tightened. The issue is the slide picture frame bottom is overlapping the body trim moulding by about 1/2 inch. The painting will only have to be done to the slide once it is raised.

Based on my conversations with Entegra and Jayco Factory Service, it is not a common problem but it is one that Jayco has seen before with the Seneca models having the dinette slide.

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Name:	Slide Issue 2.jpg
Views:	57
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ID:	25358
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Old 08-04-2020, 05:42 AM   #12
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Brand: Thor Motor Coach
Model: Aria 4000
State: Utah
Posts: 210
THOR #15943
Indeed a refreshing positive post!
I'm giving the dealer one more shot this Winter, and if they fail again I will plan a trip back to Indiana to have the issues addressed.
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Old 08-08-2020, 07:16 PM   #13
Cpd
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THOR #14097
Nice to hear. BUT we have a problem with our rig, contacted them as its from build error. Camping World gave me all the info. Talked to a nice customer service guy. Sent the info on as requested. Haven't heard a thing back. Presumed it was due to covid shutdown. That was spring. Still nothing. If you have info on who to contact to make it happen please advise.
Thanks!
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Old 08-08-2020, 08:23 PM   #14
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Brand: Thor Motor Coach
Model: Hurricane 31S
State: Texas
Posts: 1,874
THOR #6411
Quote:
Originally Posted by EA37TS View Post
I was looking at the bottom of the slide the other day and realized how easy it is going to be to do the adjustment. This is not a Schwintek so mounting and adjustment is different. The slide can be loosened, raised about 1/2 inch and then the bolts tightened. The issue is the slide picture frame bottom is overlapping the body trim moulding by about 1/2 inch. The painting will only have to be done to the slide once it is raised.

Based on my conversations with Entegra and Jayco Factory Service, it is not a common problem but it is one that Jayco has seen before with the Seneca models having the dinette slide.

Attachment 25358
The RED Entegras have a in-floor slide system which is a rack and pinion drive with the pinion's drive shaft's electric motor mounted in the top of the slide's center basement compartment. Remove two bolts and swap it out when needed. If you are going to the JayCo factory in Middlebury, you need to make a side trip south to the new Entegra Luxury Diesel factory. I was impressed with the whole operation. The tour was first rate. it takes about 3 hours depending how many are in the tour group.
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Old 08-09-2020, 02:42 AM   #15
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Brand: Thor Motor Coach
Model: Hurricane 27K
State: Nevada
Posts: 276
THOR #970
When You talk with Thor Tech they are fall back to to this get it fixed company.
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Old 08-09-2020, 05:25 AM   #16
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Brand: Thor Motor Coach
Model: Miramar 35.3
State: California
Posts: 33
THOR #11880
Thor Customer service has been great to us. They took care of all issues big and small both in and out of warranty. They recommended preferred Thor certified repair facilities that took care of our issues. We have a 2018 Miramar 35.3. Of all the different brands of RVs we owned through the years, Thor's customer service has been the best so far. We will continue to be Thor customers.
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