Motorized Carefree awning - one arm sagging

[csltbr@gmail.com]

Hi,
One arm of my motorized Carefree awning would not fully extend - maybe by and the awning is sagging(please see attached pictures) . The other arm has no problem at all.
I have no problem retracting it.
Looks like the motor is ok. Is the problem in the arm? how do I fix it? anywhere in the arm I can adjust the arm?(can not find anything obvious by looking outside.

Please advise.
Thank you in advance.

[csltbr@gmail.com]

Just figured it out myself, the gas spring on sagging side is not extended to its fully length, it is 2.5" shorter than the other side.
Just need to change the gas spring, that should fix the problem.

Originally Posted by csltbr@gmail.com

Hi,
One arm of my motorized Carefree awning would not fully extend - maybe by and the awning is sagging(please see attached pictures) . The other arm has no problem at all.
I have no problem retracting it.
Looks like the motor is ok. Is the problem in the arm? how do I fix it? anywhere in the arm I can adjust the arm?(can not find anything obvious by looking outside.

Please advise.
Thank you in advance.

[16ACE27]

Originally Posted by csltbr@gmail.com

Just figured it out myself, the gas spring on sagging side is not extended to its fully length, it is 2.5" shorter than the other side.
Just need to change the gas spring, that should fix the problem.

Must be a "new to you" coach?

[csltbr@gmail.com]

No new to me at all
24 years RVing, first time has problem like that.

Originally Posted by 16ACE27

Must be a "new to you" coach?

[abjbrtd]

Are you going to replace both cylinders?

FYI: Adjust the arms with 2 large set screws on each arm, where it mounts to the MH. Hex head wrench needed to adjust.
Loosen the top (locking) screw, lift the arm then tighten or loosen the bottom set screw for the adjustment, retighten top locking screw