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Old 03-26-2021, 04:53 PM   #1
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THOR #22720
My awning wont retract?

I just got my new Thor Chateau 28Z 2021. Used it few times and i think i retracted it in wrong or opposite?? Not sure... now it is stuck it wont work anymore. What am i doing wrong? Am i missing some tricks here. HELP!

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Old 03-26-2021, 05:08 PM   #2
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First: Welcome to the forum!
Is it stuck in the open; or closed position?
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Old 03-26-2021, 05:36 PM   #3
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This is the obvious question and sometimes we all miss the obvious, is your use/store switch on?
Oh and welcome aboard!
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Old 03-26-2021, 05:40 PM   #4
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THOR #20220
Hey call thor service it is quick
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Old 03-26-2021, 05:41 PM   #5
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THOR #22720
Quote:
Originally Posted by Bob Denman View Post
First: Welcome to the forum!
Is it stuck in the open; or closed position?
The is in closed position now.. it wont extend...
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Old 03-26-2021, 05:44 PM   #6
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THOR #8139
Quote:
Originally Posted by Feastonthis View Post
I just got my new Thor Chateau 28Z 2021. Used it few times and i think i retracted it in wrong or opposite?? Not sure... now it is stuck it wont work anymore. What am i doing wrong? Am i missing some tricks here. HELP!
This has happened before, can't find the post.
I "[I]think[I]" the trick is to have someone close the awning while you manually help it unroll.
It would be nice if awnings had a auto stop when deploying

You'll need a ladder, I use the picnic table when camping
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Old 03-26-2021, 05:47 PM   #7
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THOR #8860
Quote:
Originally Posted by Feastonthis View Post
The is in closed position now.. it wont extend...
Try pushing "Retract"...
If it does extend: you simply wound it in backwards.
Let it go all the way out, and continue to hold the retract button until it winds itself back it.
Problem solved.
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Old 03-26-2021, 06:34 PM   #8
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My power awning will not extend or retract when the chassis engine is running
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Old 03-26-2021, 06:35 PM   #9
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Originally Posted by taylorbob1 View Post
My power awning will not extend or retract when the chassis engine is running
That's called a "safety feature"...
If it did: you'd read about somebody deploying the awning on the highway at 60 mph...
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Old 04-10-2021, 06:19 PM   #10
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THOR #22899
Awning not working

My 3901 ha the same issue. Unplug the power and shut down the battery switch for 30 seconds . Resets all.
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