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Old 08-25-2019, 02:41 PM   #1
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Brand: Still Looking
State: California
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THOR #16491
One Control...Missing Icons

We plugged in our 2019 Thor axis 25.2 and only 2 icons appeared on the One Control.Slide and bed lift...all others disappeared.We tried everything,reboot,reset.Our awning is out we can't even drive anywhere for HELP!

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Old 08-25-2019, 06:02 PM   #2
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Model: Compass 23TR
State: Yukon
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THOR #13409
This may not be very helpful to you to fix your problem immediately. But I found the One Control help desk very "helpful." Give then a call at (574) 537-8900 when the open tomorrow and if they treat you like me, they'll stay on the line until they have a solution.
You may also try the phone app. It's a bit different than the monitor and may work.
And finally, there is a way to get the awning retracted with a battery. I've never tried it. But you should be able to find some directions - maybe Youtube?
Good luck. Frustrating today. But don't let it spoil your adventure.
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Old 08-26-2019, 03:46 PM   #3
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THOR #16491
Thanks so much ,I am going to try that number now.I did get my awning in,....by downloading the OneControl app on my phone and using it to bring the awning in.The other icons are still missing off my main screen.Thanks again
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Old 08-26-2019, 04:14 PM   #4
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THOR #14543
Let us know the outcome. Curious to find out if there's a simple solution or something more involved. Good luck !
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Old 08-27-2019, 12:10 AM   #5
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THOR #15054
Quote:
Originally Posted by yukongrant View Post
...You may also try the phone app. It's a bit different than the monitor and may work.
I am glad you were able to help them get out of their jam with this tip.

THANK YOU for posting it because we had ZERO idea that this app even existed. I just downloaded it and connected it my Lippert panel. Could not be happier knowing this exists!
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Old 12-02-2020, 09:59 PM   #6
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Model: Axis 25.6
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THOR #16478
My HVAC icon disappeared

Happened just last weekend. Customer service for Lippert was great. Heat was still working, just no control. We checked fuses, reset twice, but then went into advanced (they told me how) and just had to rename the heat system and it was then there.

Grace
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Old 12-02-2020, 10:00 PM   #7
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THOR #16478
OneControl App

[QUOTE=by downloading the OneControl app on my phone and using it to bring the awning in.The other icons are still missing off my main screen.Thanks again[/QUOTE]

Had no idea this existed. Then it worked via Bluetooth?

Grace
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Old 12-02-2020, 10:03 PM   #8
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couldn't find the app

Quote:
Originally Posted by Wishful Camper View Post
Thanks so much ,I am going to try that number now.I did get my awning in,....by downloading the OneControl app on my phone and using it to bring the awning in.The other icons are still missing off my main screen.Thanks again
Do you mind uploading a picture of the app so I know what to search for?

Thanks,
Grace
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Old 12-02-2020, 11:08 PM   #9
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Brand: Thor Motor Coach
Model: 2021 ACE 30.4 w/V-8
State: Texas
Posts: 23
THOR #18934
One Control App?

2019 Axis 25.6 with One Control. I've already had the One Control screen not function at all, Scared Hell out of me. But then it responded to "Reset".

Can someone give DETAILED instructions on exactly how to download the app (assume you're talking to a 2nd grader). I'm using a Samsung Note 8 android phone.

Also, where is the "ONE Control wifi device LABEL" located containing the SSID & PASSWORD?

Thanks, EddieA
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Old 12-04-2020, 07:28 PM   #10
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Model: 2021 ACE 30.4 w/V-8
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THOR #18934
Unhappy

Quote:
Originally Posted by Wishful Camper View Post
Thanks so much ,I am going to try that number now.I did get my awning in,....by downloading the OneControl app on my phone and using it to bring the awning in.The other icons are still missing off my main screen.Thanks again
Hi Wishful, the app for OneControl requires a PASSWORD; Where did you find your OneControl label with the SSID & Password? I've looked in most cabinets in my 2019 Axis 25.6 but can't locate the "Label".
Other Axis/Vegas folks welcome to chime in as well! Thanks to all. EddieA
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Old 01-09-2021, 04:19 AM   #11
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Model: Vegas Windsport Chateau C
State: Texas
Posts: 77
THOR #14643
Password location

On this 27.7 Vegas itís behind a panel in the rear compartment on the driverís side. Another Vegas had it behind a panel inside (interior) passenger side midship low level before the bathroom door.
Info is on the little black box connected to the circuit board by a black wire and a red wire
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Old 06-06-2021, 10:24 AM   #12
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Brand: Thor Motor Coach
Model: 2019 Vegas 24.1
State: Florida
Posts: 109
THOR #17456
LIppert One-In motion warning

My Lippert One system on 2019 Thor Vegas constantly shows an "in motion" warning which must be cleared. The coach is not running or in motion and the key is not in the ignition.

Has anyone else had this problem? Does anyone know where the in motion switch/latch is located? And how to bypass it?

Thanks in advance for any help!
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