We plugged in our 2019 Thor axis 25.2 and only 2 icons appeared on the One Control.Slide and bed lift...all others disappeared.We tried everything,reboot,reset.Our awning is out we can't even drive anywhere for HELP!
This may not be very helpful to you to fix your problem immediately. But I found the One Control help desk very "helpful." Give then a call at (574) 537-8900 when the open tomorrow and if they treat you like me, they'll stay on the line until they have a solution.
You may also try the phone app. It's a bit different than the monitor and may work.
And finally, there is a way to get the awning retracted with a battery. I've never tried it. But you should be able to find some directions - maybe Youtube?
Good luck. Frustrating today. But don't let it spoil your adventure.
Thanks so much ,I am going to try that number now.I did get my awning in,....by downloading the OneControl app on my phone and using it to bring the awning in.The other icons are still missing off my main screen.Thanks again