Door Problem

[ClayBate]

Brand new coach (Tuscany 38SQ) just drove home yesterday (2/24/18). I am locked out. I have keys, but cannot get in. The deadbolt and handle lock feel fine (feel like they are moving with key), but cannot get in. I have also been using the electronic key fob. It makes a good sound when actuating - sounds like locking and unlocking, but still cannot get in. With this description, local locksmith won't touch. Good Sam's quoted $303 to send someone (who I still have no faith in getting unlocked). ANYONE HAVE DOOR PROBLEMS LIKE THIS OR POSSIBLE SOLUTION? Thanks.

[mcr1010]

If there is a way you can get inside thru window etc. with min. destruction, you can disassemble the lock and get the door open and fix the problem.
Good luck

[16ACE27]

What does the dealer that sold you the coach say they can do to help you? You just drove it off their lot. You do have a warranty?

[tmshih]

I hope you don't have the same Trimark lock folks have been having problems with on their Vegas and Axis rigs. The bolt is made from a soft metal that breaks leaving the door locked. The only way to open the door without destroying it is to disassemble it from the inside and slide the bolt using a screwdriver

[Bob Denman]

Ummmmmm...
Congratulations on your new rig??
Sorry to hear that this has happened right at the start of your ownership.
I'd definitely have the Dealer send someone out to make a house-call, as this is such a brand-new rig.
Good luck!

And welcome aboard!

[rick kirby]

I thought I was locked out the first time, found out the weather change jammed the door enough I had to give it a good hard pull.
I was at the point of frustration I didn’t care if I broke anything or not.

[ClayBate]

Thanks for the replies - still locked out. Sounds like it's in the handle (and associated rod or whatever) . . . the deadbolt and electronic lock are working fine. The handle just isn't working (not shifting rod or whatever . . . something has become disconnected). Imagine our frustration . . . one day ownership of expensive rig and it's inoperable due to a $5 lock or handle. I'm now seeking other ways to get in, but hesitant to destroy a window. I have talked to dealer and someone from Elkhart (Thor) called . . . no secret ways to get in. Our other first day problem was tremendous wind noise coming from the front right windshield. I'm now wondering if there is a mobile service that would replace and re-seal the windshield . . . and I would crawl through when the windshield is popped out.

[ClayBate]

Dealer came through and dispatched sub-contractor (locksmith) to Good Sam's - locks definitely worked and handle definitely did NOT. Locksmith ultimately had to drill a hole in face plate to actuate rod to get door open. Obviously need the whole door handle mechanism replaced (and hopefully upgraded).