Originally Posted by Philipclopez
You just need to cut off the damaged part and then replace it with what you ordered. However, I highly discourage home repair. These ladders are built to a standard, and the manufacturer uses special building techniques to keep them safe. If you need to have it repaired, you should bring it to an authorized service center.
I tend to agree as to the structural portions of the ladder. Not so much as to replacing screws with stainless steel or rotating the supports to get a better grip on the screws.
Mine was damaged in a foolish backing event and I took made a repair that was less than satisfactory. The ladder may have been ok for use but it felt wrong and I cut off the damaged portion that curved over to the roof. This left the vertical portion which I only climb part way to attach a weathervane as decoration if staying put for any length of time.
I use a regular ladder if I need to access the roof. BTW, on the bosses orders, I only do that if there is someone to spot me.