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Old 08-01-2021, 09:10 PM   #1
Roo
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THOR #21532
Shotty Workmanship, Bad Warranty.....Very Disappointed to say the least

Long story short, Some of the welds on our bedroom slideout out frame have cracked and causes the foot end of the bed to sag when slide is in. The "welds" on the frame where the bed frame sits on have cracked. These welds are spot welds at best and are some of the worst welds I have ever seen.

Even tho out warranty has ran out, Thor won't stand behind their product for poor work, and worst of all, our extended warranty (Repair Care, American Colonial Administration, LLC.) (buyer beware) won't cover repair either. So now we are stuck the repair cost.

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Old 08-01-2021, 09:17 PM   #2
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THOR #21532
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Sorry for the rotated pics, couldn't get them to upload the right way.....
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Old 08-01-2021, 09:57 PM   #3
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THOR #8860
Why won't your extended warranty cover it?
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Old 08-01-2021, 10:10 PM   #4
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Why won't your extended warranty cover it?
Good question...... No Idea. Need to call them and get a better answer as to why.
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Old 08-01-2021, 11:01 PM   #5
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What make, model and year?

I would consider this to be a structural issue. Prior to 2021, Thor had a 3-Year Structural Warranty. In 2021 they raised it to 12 Years.

I would push harder on Thor.
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Old 08-01-2021, 11:09 PM   #6
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What make, model and year?

I would consider this to be a structural issue. Prior to 2021, Thor had a 3-Year Structural Warranty. In 2021 they raised it to 12 Years.

I would push harder on Thor.


Also push on your extended warranty people. In my (meager) experience they often routinely deny a claim in hopes that youíll just accept that determination and go away. In reality it may well be covered. Read your contact - carefully - and unless itís clearly excluded call them back. If you have to, ask to talk to a manager. It is the sort of thing that typically is covered unless they can find evidence of abuse. Good luck.
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Old 08-02-2021, 03:53 AM   #7
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Gonna call Thor and warranty in AM and see if they will stand by their products......but I doubt it. Dealership already tried but got no where with either one.
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Old 08-02-2021, 03:55 AM   #8
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Thumbs down

Quote:
Originally Posted by Judge View Post
What make, model and year?

I would consider this to be a structural issue. Prior to 2021, Thor had a 3-Year Structural Warranty. In 2021 they raised it to 12 Years.

I would push harder on Thor.
Unfortunately, it is a 2018... Dealership tried to get Thor to cover it under "Good Will" but guess Thor has no good will.
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Old 08-02-2021, 11:43 AM   #9
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Originally Posted by Roo View Post
Gonna call Thor and warranty in AM and see if they will stand by their products......but I doubt it. Dealership already tried but got no where with either one.
\After that call: get in touch with the extended warranty folks as well...
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Old 08-02-2021, 12:08 PM   #10
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Originally Posted by Judge View Post
What make, model and year?

I would consider this to be a structural issue. Prior to 2021, Thor had a 3-Year Structural Warranty. In 2021 they raised it to 12 Years.

I would push harder on Thor.
Once again lack of info provided by OP.
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Old 08-02-2021, 03:33 PM   #11
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Once again lack of info provided by OP.
Sorry, my bad... I do have a life outside theses forums.......

2018 Thor Miramar 35.5.....
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Old 08-03-2021, 12:22 AM   #12
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Sorry, my bad... I do have a life outside theses forums.......

2018 Thor Miramar 35.5.....
Funny
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Old 08-03-2021, 02:06 AM   #13
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I personally wouldn't trust that the dealer tried to do anything and I would get on the horn with Thor. I would also be super nice during that conversation.
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Old 08-03-2021, 02:18 AM   #14
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I personally wouldn't trust that the dealer tried to do anything and I would get on the horn with Thor. I would also be super nice during that conversation.
No kidding; I was surprised at the dealer manufacture relationship- there really isn't one. Dealers do not really rep the brand. Ours carry Thor, Tiffin, Newmar all competitors. They carry no parts and make calls to the manufacture just like us.
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Old 08-03-2021, 02:20 AM   #15
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Quote:
Originally Posted by Roo View Post
Long story short, Some of the welds on our bedroom slideout out frame have cracked and causes the foot end of the bed to sag when slide is in. The "welds" on the frame where the bed frame sits on have cracked. These welds are spot welds at best and are some of the worst welds I have ever seen.

Even tho out warranty has ran out, Thor won't stand behind their product for poor work, and worst of all, our extended warranty (Repair Care, American Colonial Administration, LLC.) (buyer beware) won't cover repair either. So now we are stuck the repair cost.

Attachment 32447

Attachment 32448
Try the slide manufacture. These RV manufactures just buy parts from others and assemble.
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Old 08-03-2021, 02:49 AM   #16
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I would document email thor a nice email include "help & vin" in subject ..I have had parts mailed to me from emails and immediate call backs
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Old 08-03-2021, 03:13 AM   #17
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Whomever caused the OP's problems be it Thor, Lippert or whomever I surely do hope the dude comes to an equitable resolution. Nobody should have to shell out for broken welds on a 3 year old coach
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Old 08-03-2021, 03:29 AM   #18
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THOR #22245
Quote:
Originally Posted by Roo View Post
Long story short, Some of the welds on our bedroom slideout out frame have cracked and causes the foot end of the bed to sag when slide is in. The "welds" on the frame where the bed frame sits on have cracked. These welds are spot welds at best and are some of the worst welds I have ever seen.

Even tho out warranty has ran out, Thor won't stand behind their product for poor work, and worst of all, our extended warranty (Repair Care, American Colonial Administration, LLC.) (buyer beware) won't cover repair either. So now we are stuck the repair cost.

Attachment 32447

Attachment 32448
Try this too:
https://support.lci1.com/slide-outs/
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Old 08-03-2021, 04:04 AM   #19
Roo
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THOR #21532
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Originally Posted by HMCSW View Post
Try the slide manufacture. These RV manufactures just buy parts from others and assemble.
Not really sure it would be the slide manufactures issue/fault/problem.

It is the all part of the bedroom slide outs frame. More specifically the flat area of the slide out where the bed frame sits on.
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Old 08-03-2021, 11:04 AM   #20
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Just my thoughts on the matter. You must realize even if you do find that Thor or warranty company will fix it, it wonít be quick. Your unit will sit somewhere quite a while, unusable by you. It looks as though in the pictures that youíve already taken some of it apart. You also state that theyíre the worst welds youíve ever seen. So you or a friend have experience with welding (?). Iíd suggest that you finish taking the wood off, and get your buddy with the welder(and a 6 pack), and have at the fix yourself. Itíll be much better than before. And youíll be back on the road enjoying your unit sooner. Plus, not to mention the bonding time with your buddy. But a word of caution, no more than 6.
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