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08-01-2021, 09:10 PM
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#1
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Junior Member
Brand: Thor Motor Coach
State: California
Posts: 18
THOR #21532
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Shotty Workmanship, Bad Warranty.....Very Disappointed to say the least
Long story short, Some of the welds on our bedroom slideout out frame have cracked and causes the foot end of the bed to sag when slide is in. The "welds" on the frame where the bed frame sits on have cracked. These welds are spot welds at best and are some of the worst welds I have ever seen.
Even tho out warranty has ran out, Thor won't stand behind their product for poor work, and worst of all, our extended warranty (Repair Care, American Colonial Administration, LLC.) (buyer beware) won't cover repair either. So now we are stuck the repair cost.
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08-01-2021, 09:17 PM
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#2
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Junior Member
Brand: Thor Motor Coach
State: California
Posts: 18
THOR #21532
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08-01-2021, 09:57 PM
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#3
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Why won't your extended warranty cover it?
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08-01-2021, 10:10 PM
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#4
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Junior Member
Brand: Thor Motor Coach
State: California
Posts: 18
THOR #21532
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Quote:
Originally Posted by Bob Denman
Why won't your extended warranty cover it?
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Good question...... No Idea. Need to call them and get a better answer as to why.
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08-01-2021, 11:01 PM
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#5
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Senior Member
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 4,147
THOR #12751
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What make, model and year?
I would consider this to be a structural issue. Prior to 2021, Thor had a 3-Year Structural Warranty. In 2021 they raised it to 12 Years.
I would push harder on Thor.
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08-01-2021, 11:09 PM
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#6
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Senior Member
Brand: Thor Motor Coach
Model: Forest River Forester 235
State: Indiana
Posts: 4,883
THOR #6826
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Quote:
Originally Posted by Judge
What make, model and year?
I would consider this to be a structural issue. Prior to 2021, Thor had a 3-Year Structural Warranty. In 2021 they raised it to 12 Years.
I would push harder on Thor.
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Also push on your extended warranty people. In my (meager) experience they often routinely deny a claim in hopes that you’ll just accept that determination and go away. In reality it may well be covered. Read your contact - carefully - and unless it’s clearly excluded call them back. If you have to, ask to talk to a manager. It is the sort of thing that typically is covered unless they can find evidence of abuse. Good luck.
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08-02-2021, 03:53 AM
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#7
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Junior Member
Brand: Thor Motor Coach
State: California
Posts: 18
THOR #21532
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Gonna call Thor and warranty in AM and see if they will stand by their products......but I doubt it. Dealership already tried but got no where with either one.
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08-02-2021, 03:55 AM
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#8
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Junior Member
Brand: Thor Motor Coach
State: California
Posts: 18
THOR #21532
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Quote:
Originally Posted by Judge
What make, model and year?
I would consider this to be a structural issue. Prior to 2021, Thor had a 3-Year Structural Warranty. In 2021 they raised it to 12 Years.
I would push harder on Thor.
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Unfortunately, it is a 2018... Dealership tried to get Thor to cover it under "Good Will" but guess Thor has no good will.
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08-02-2021, 11:43 AM
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#9
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Quote:
Originally Posted by Roo
Gonna call Thor and warranty in AM and see if they will stand by their products......but I doubt it. Dealership already tried but got no where with either one.
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\After that call: get in touch with the extended warranty folks as well...
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"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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08-02-2021, 12:08 PM
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#10
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Senior Member
Brand: Thor Motor Coach
Model: Freedom Traveller A27
State: North Carolina
Posts: 2,407
THOR #17765
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Quote:
Originally Posted by Judge
What make, model and year?
I would consider this to be a structural issue. Prior to 2021, Thor had a 3-Year Structural Warranty. In 2021 they raised it to 12 Years.
I would push harder on Thor.
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Once again lack of info provided by OP.
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08-02-2021, 03:33 PM
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#11
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Junior Member
Brand: Thor Motor Coach
State: California
Posts: 18
THOR #21532
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Quote:
Originally Posted by Jimbo56
Once again lack of info provided by OP.
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Sorry, my bad... I do have a life outside theses forums.......
2018 Thor Miramar 35.5.....
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08-03-2021, 12:22 AM
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#12
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Senior Member
Brand: Thor Motor Coach
Model: Vegas 25.6
State: New Mexico
Posts: 5,100
THOR #20220
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Quote:
Originally Posted by Roo
Sorry, my bad... I do have a life outside theses forums.......
2018 Thor Miramar 35.5.....
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Funny
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08-03-2021, 02:06 AM
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#13
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Senior Member
Brand: Thor Motor Coach
State: North Carolina
Posts: 499
THOR #19102
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I personally wouldn't trust that the dealer tried to do anything and I would get on the horn with Thor. I would also be super nice during that conversation.
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08-03-2021, 02:18 AM
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#14
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Senior Member
Brand: Thor Motor Coach
Model: Aria 3401
State: Washington
Posts: 831
THOR #22245
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Quote:
Originally Posted by Campnjoe
I personally wouldn't trust that the dealer tried to do anything and I would get on the horn with Thor. I would also be super nice during that conversation.
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No kidding; I was surprised at the dealer manufacture relationship- there really isn't one. Dealers do not really rep the brand. Ours carry Thor, Tiffin, Newmar all competitors. They carry no parts and make calls to the manufacture just like us.
__________________
2021 Aria 3401
2021 Grand Cherokee Trailhawk - toad
2010 Porsche Boxster(trailered)
Retired US Navy Corpsman HMC(SW)(FMF)
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08-03-2021, 02:20 AM
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#15
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Senior Member
Brand: Thor Motor Coach
Model: Aria 3401
State: Washington
Posts: 831
THOR #22245
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Quote:
Originally Posted by Roo
Long story short, Some of the welds on our bedroom slideout out frame have cracked and causes the foot end of the bed to sag when slide is in. The "welds" on the frame where the bed frame sits on have cracked. These welds are spot welds at best and are some of the worst welds I have ever seen.
Even tho out warranty has ran out, Thor won't stand behind their product for poor work, and worst of all, our extended warranty (Repair Care, American Colonial Administration, LLC.) (buyer beware) won't cover repair either. So now we are stuck the repair cost.
Attachment 32447
Attachment 32448
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Try the slide manufacture. These RV manufactures just buy parts from others and assemble.
__________________
2021 Aria 3401
2021 Grand Cherokee Trailhawk - toad
2010 Porsche Boxster(trailered)
Retired US Navy Corpsman HMC(SW)(FMF)
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08-03-2021, 02:49 AM
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#16
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Senior Member
Brand: Thor Motor Coach
Model: Vegas 25.6
State: New Mexico
Posts: 5,100
THOR #20220
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I would document email thor a nice email include "help & vin" in subject ..I have had parts mailed to me from emails and immediate call backs
__________________
LAS CRUCES 2020 Thor Vegas 25.6
Lora & George. Golden Retriever & Multi-Gen Australian labradoodle & new ALD in March. Happy Campers!! E Biking, Hiking, Tennis, Scuba,Fishing,Cross Country Skiing, Snowshoeing. Retired H.S. Principal, Sr. IT Engineer, Life & Health Insurance Agent
"Today is a Gift and Why it is called the Present"
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08-03-2021, 03:13 AM
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#17
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Senior Member
Brand: Thor Motor Coach
Model: A.C.E. 27.2
State: Indiana
Posts: 1,842
THOR #14698
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Whomever caused the OP's problems be it Thor, Lippert or whomever I surely do hope the dude comes to an equitable resolution. Nobody should have to shell out for broken welds on a 3 year old coach
__________________
2018 ACE 27.2
Toad 2019 Jeep Cherokee Trailhawk
Roadmaster Falcon All Terrain Towbar
Roadmaster Invisibrake
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08-03-2021, 03:29 AM
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#18
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Senior Member
Brand: Thor Motor Coach
Model: Aria 3401
State: Washington
Posts: 831
THOR #22245
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Quote:
Originally Posted by Roo
Long story short, Some of the welds on our bedroom slideout out frame have cracked and causes the foot end of the bed to sag when slide is in. The "welds" on the frame where the bed frame sits on have cracked. These welds are spot welds at best and are some of the worst welds I have ever seen.
Even tho out warranty has ran out, Thor won't stand behind their product for poor work, and worst of all, our extended warranty (Repair Care, American Colonial Administration, LLC.) (buyer beware) won't cover repair either. So now we are stuck the repair cost.
Attachment 32447
Attachment 32448
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Try this too:
https://support.lci1.com/slide-outs/
__________________
2021 Aria 3401
2021 Grand Cherokee Trailhawk - toad
2010 Porsche Boxster(trailered)
Retired US Navy Corpsman HMC(SW)(FMF)
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08-03-2021, 04:04 AM
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#19
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Junior Member
Brand: Thor Motor Coach
State: California
Posts: 18
THOR #21532
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Quote:
Originally Posted by HMCSW
Try the slide manufacture. These RV manufactures just buy parts from others and assemble.
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Not really sure it would be the slide manufactures issue/fault/problem.
It is the all part of the bedroom slide outs frame. More specifically the flat area of the slide out where the bed frame sits on.
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08-03-2021, 11:04 AM
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#20
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Senior Member
Brand: Thor Motor Coach
Model: Freedom Traveller A27
State: North Carolina
Posts: 2,407
THOR #17765
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Just my thoughts on the matter. You must realize even if you do find that Thor or warranty company will fix it, it won’t be quick. Your unit will sit somewhere quite a while, unusable by you. It looks as though in the pictures that you’ve already taken some of it apart. You also state that they’re the worst welds you’ve ever seen. So you or a friend have experience with welding (?). I’d suggest that you finish taking the wood off, and get your buddy with the welder(and a 6 pack), and have at the fix yourself. It’ll be much better than before. And you’ll be back on the road enjoying your unit sooner. Plus, not to mention the bonding time with your buddy. But a word of caution, no more than 6.
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