Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Thor Forums > Thor Tech Forums > Maintenance and Repair
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 11-11-2021, 02:19 PM   #1
Site Team
 
16ACE27's Avatar
 
Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 12,772
THOR #7035
Storage Fees For Warranty Work???




Source story:

https://www.rvtravel.com/dealer-dall...ill-rvt-1025b/

Good info in general from Steve regarding warranty repair process from ALL BRANDS/DEALERS.

__________________
Ted & Melinda
2016 ACE 27.1
2016 Chevy Sonic Toad
2020 Chevy Colorado Z71 Trail Runner Alternate Toad
16ACE27 is offline   Reply With Quote
Old 11-11-2021, 02:37 PM   #2
Senior Member
 
ducksface's Avatar
 
Brand: Thor Motor Coach
Model: 2018 24.1 AXISSIXxSIX
State: Arizona
Posts: 6,341
THOR #13932
I read not watched.
He wasn't billed and didn't pay. The email the wordseller sent must have been promptly answered or the wordseller would have whined that it wasn't prompt. The privacy rule is real. Other than an uneducated ass, having no clue as to privacy rules, who would expect the company to call back a third party? Waited days to send the email? Phone call and email is simultaneous as a rule. The rule is: use all resources.

I did not read ANYWHERE where he was even instructed he has to pay or owes them. My only guess can be that the customer read it on the work order and freaked out even though the wordseller says no notice was given to this customer of POTENTIAL charges.

Maybe the video says something the wordseller did not.
I detect a LOT of bullcrap in this one-sided slamfest written article.
Or
I misread the entirety of the wordsellers sold words.

Quote:
'It’s hard to imagine “If there is a long wait for part(s) arrival” that a dealer would deign to hit an RVer with storage fees. In any event, if David’s situation is as bleak as it seems, he’s already up to $1,200 in storage fees – and counting.'

How the wordseller derived the above turd they floated, by reading the dealer response of 'we supply storage...'.

It's a mythtery(a mythtery is a nice way to say I can't figure out the myth part of the wordseller crap)

(My spell check changes bullcrap to biblical. How neat is that?)
__________________
Below is a link to most of my modifications either accomplished or pending.
https://www.thorforums.com/forums/f2...n-18996-3.html

Click on my pictures then click the pop-up for a full screen zoomable picture.
ducksface is online now   Reply With Quote
Old 11-11-2021, 03:20 PM   #3
Site Team
 
EA37TS's Avatar
 
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,409
THOR #1469
Nothing new.

My dealer has a statement they read to the customer at drop off that states:

The appointment is for drop off and not an in shop date.
The dealer will assess the repairs needed and then return the rig to the owner ( owner pickup) until work is authorized and parts have arrived.
If the owner fails to pickup the unit within 72 hours they will be assessed a 5.00 per day storage fee and storage is at the customersí risk.
A return appointment for repair and parts installation will be made at the time of pickup
Any customer complaint that cannot be verified will result in a 85.00 diagnostic fee

The customer has 2 options. They either agree and sign or they can get in their rig and roll on down the road.

This has been in place for about 2 years.
__________________
EA37TS is offline   Reply With Quote
Old 11-14-2021, 12:21 PM   #4
Site Team
 
EA37TS's Avatar
 
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,409
THOR #1469
The other side of the story is in todayís issue of RV Travel. The admit the might have jumped the gun with publishing the first article because the person complaining did not not provide the whole story. The long term waiting is for an insurance claim process and not the other work which is warranty related.
__________________
EA37TS is offline   Reply With Quote
Old 11-14-2021, 02:47 PM   #5
Site Team
 
16ACE27's Avatar
 
Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 12,772
THOR #7035
Magically, Steve Lehto has also deleted his video on it.
__________________
Ted & Melinda
2016 ACE 27.1
2016 Chevy Sonic Toad
2020 Chevy Colorado Z71 Trail Runner Alternate Toad
16ACE27 is offline   Reply With Quote
Old 11-14-2021, 03:32 PM   #6
I Think We're Lost!
 
Bob Denman's Avatar
 
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
"Much ado about nothing..."
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
Bob Denman is offline   Reply With Quote
Old 11-14-2021, 03:55 PM   #7
Site Team
 
EA37TS's Avatar
 
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,409
THOR #1469
Quote:
Originally Posted by Bob Denman View Post
"Much ado about nothing..."
Actually it is much ado about something. The false claims raised and articles published resulting in the harassment of the dealers employees by folks having no association with the dealership.

IMO, this was not an honest mistake.
__________________
EA37TS is offline   Reply With Quote
Old 11-15-2021, 02:39 AM   #8
Senior Member
 
dkoldman's Avatar
 
Brand: Still Looking
Model: Sunstar 29VE Winnebago
State: Texas
Posts: 5,016
THOR #13058
Wow, the RV industry is just a mess. I would hate to be a Dealer. Really hard to believe that anyone selling a brand new RV to someone at today's prices would be trying to rip them off too. Often times; some buyers feel entitled and expect a me first response and reactions from workers in these service centers.

Surprised I saw no reference of RV Manufacturer or if they were engaged. It is only two years, but I now know all of the Winnebago Class A Customer Service Reps on 1st name basis. They see my number on the Caller ID and I guess they are braced for me too But they have been nothing but wonderful.

This story while it may have been misguided, is exactly why most dealers do not even wish to bother with working on a RV that they did not sell to. You could get get a holier than thou attitude type customer that burdens your dealership with the focus of everything you don't like about what you decided to purchase. And worse they take it take to social means and put the dealership on blast.

I have been lucky with my Service dealer, I didn't buy from them; but I have used them for things that I wanted to do on my own just to keep a positive relationship beyond mere warranty work. I noticed that they even charge me the preferred labor rate as if I bought from them

FWIW, my RV is at dealership now going on two weeks. I think their storage fees commence 1 week from when they call you to pick up. But I doubt they actually due unless you just go awol and they a legal basis to start the charges.
__________________
2019 Sunstar 29ve; Toad Lincoln Navigator; RVi Brake 3 & Command Center; Roadmaster Nighthawk Tow bar & Baseplate; Sumo Springs; Safe T Plus; Onan EC-30 AGS; Vmax 250ah AGM; T-Mobile Internet; H/W Heater / Chassis Disconnect Switches; Southwire Surge Guard 44270 & 34951 w/Monitor 40301; Jet Flo Macerator; Alpine SPE500 Speakers; Visio M21D-H8R
dkoldman is offline   Reply With Quote
Old 11-15-2021, 02:43 AM   #9
Senior Member
 
dkoldman's Avatar
 
Brand: Still Looking
Model: Sunstar 29VE Winnebago
State: Texas
Posts: 5,016
THOR #13058
Quote:
Originally Posted by Bob Denman View Post
"Much ado about nothing..."
Nothing is everything.
__________________
2019 Sunstar 29ve; Toad Lincoln Navigator; RVi Brake 3 & Command Center; Roadmaster Nighthawk Tow bar & Baseplate; Sumo Springs; Safe T Plus; Onan EC-30 AGS; Vmax 250ah AGM; T-Mobile Internet; H/W Heater / Chassis Disconnect Switches; Southwire Surge Guard 44270 & 34951 w/Monitor 40301; Jet Flo Macerator; Alpine SPE500 Speakers; Visio M21D-H8R
dkoldman is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.




All times are GMT. The time now is 04:43 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2023, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2