Originally Posted by anaro
......the service issue will continue until a governing body gets involved. .......
Oh boy, can't say I agree with that.
It is a mess though, for sure! I bought form CW, but not the store closest to me. I was concerned. I had to have the battery replaced so far under warranty at my local store, and I have had a few questions to them. I get the feeling that they will do the work without regard to my not buying from the store, but there customer service so far is less than desirable. I get the feeling it's an industry systemic thing..... Thor didn't seem to care to make a product as god as it could be for teh money they want..... they try to slough off the final QC and a lot of final tweaking either to the dealers, or to the owners who will out of a lack of better recousrse, just fix the little stuff themselves. And it seems form what i can tell that the dealers may get a hard time from Thor to get paid appropriately, so they don't want to mess with it.
I'm of the camp that free market is the fix. When a company comes in and offers a better product with better service or whatever..... more folks will buy that product instead. Unfortunately, i'll bet the answer on the horizon is a foreign comany coming into the RV market, and even more upsetting to me is that it will likely be chinese.