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10-27-2020, 04:20 AM
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#1
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Senior Member
Brand: Thor Motor Coach
State: North Carolina
Posts: 499
THOR #19102
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Thor recall 20v-498
Anyone have any experience with this firefly recall for windsports and hurricanes?
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10-27-2020, 05:28 PM
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#2
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Senior Member
Brand: Thor Motor Coach
Model: Hurricane 35m
State: North Carolina
Posts: 861
THOR #13505
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Quote:
Originally Posted by Campnjoe
Anyone have any experience with this firefly recall for windsports and hurricanes?
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We just got our recalled letter and called our repair shop manager and he is submitting request for new unit. Said they have no clue how fast it will take.
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Retired Squid who has a Retired Squid that drives him around in a RV!
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10-27-2020, 05:45 PM
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#3
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Senior Member
Brand: Thor Motor Coach
Model: Hurricane 34R
State: Indiana
Posts: 608
THOR #19887
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Dealer is working to try to get the new parts for a month now.
It seems it was in back order.
They asked me to take a picture of the label in the box and inform the software version.
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10-27-2020, 11:11 PM
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#4
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Senior Member
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 4,147
THOR #12751
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The Firefly parts take a little longer to get. Thor does not stock them. Thor has to order them from Firefly and they program the boards with the proper firmware and coach configuration because the same board can be used in multiple configurations. Firefly them ships them out to the dealer (or customer).
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10-28-2020, 01:38 PM
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#5
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Senior Member
Brand: Thor Motor Coach
State: North Carolina
Posts: 499
THOR #19102
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I purchased out of state so going to that dealer is not an option and the dealers near me are booked up it seems. Would they send me the part? The letter states 30 minute install and I bet a lot of that is getting to the control panel. Shouldn't be that hard.
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10-28-2020, 02:02 PM
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#6
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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I kind of doubt that they'll send it to you...
Since it's a recall: they probably need to have their Dealers do the job.
But it wouldn't hurt to ask: good luck!
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"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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11-03-2020, 11:38 AM
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#7
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Member
Brand: Thor Motor Coach
Model: Windsport 27B
State: Tennessee
Posts: 79
THOR #14933
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I called my dealer, they wanted me to drive an hour to get there so they could get mileage and photo to then order the part. If anyone gets this done, I'd like to know how long it took to get the parts and how big a job it is.
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11-03-2020, 11:57 AM
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#8
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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I'd tell them that I would be willing to the the pictures they need, and send them to the Service Manager's email...
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11-03-2020, 12:31 PM
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#9
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,726
THOR #1469
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Quote:
Originally Posted by Bob Denman
I'd tell them that I would be willing to the the pictures they need, and send them to the Service Manager's email...
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Since the photos and info will be used in the configuration of there new board any dealer worth their weight in salt will want to take the pictures themselves. If something goes wrong they have to bite the bullet.
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Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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11-04-2020, 10:10 PM
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#10
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Member
Brand: Thor Motor Coach
State: Texas
Posts: 44
THOR #10043
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Can somebody educate me on what this firefly contraption is?
2017 Windsport
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11-04-2020, 11:05 PM
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#11
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Senior Member
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 4,147
THOR #12751
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Quote:
Originally Posted by Geronimo73
Can somebody educate me on what this firefly contraption is?
2017 Windsport
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The FireFly system uses a touch screen display to control heat, A/C, lights, the generator, slides, awnings, fans, etc. It also uses wireless control pads throughout the coach to turn on the lights, open the awning, etc. instead of having wired switches and buttons.
There is also an app available that allows you to control the all of those systems from a phone, tablet, etc.
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11-04-2020, 11:39 PM
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#12
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Member
Brand: Thor Motor Coach
State: Texas
Posts: 44
THOR #10043
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Ahh! Thank you!
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11-05-2020, 03:49 AM
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#13
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Member
Brand: Thor Motor Coach
State: California
Posts: 48
THOR #15490
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Recal?
What is this about a firefly recall? I have the firefly in my 2020 windsport 34j and didnt get anything yet. I recently moved also. Should I take mine into the local dealer and see what they say or just wait until I hear something?
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11-05-2020, 05:03 AM
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#14
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Senior Member
Brand: Thor Motor Coach
State: North Carolina
Posts: 499
THOR #19102
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Quote:
Originally Posted by CampTap
What is this about a firefly recall? I have the firefly in my 2020 windsport 34j and didnt get anything yet. I recently moved also. Should I take mine into the local dealer and see what they say or just wait until I hear something?
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Recall appears to be all 2019-2021 hurricanes and windsports. I would call thor and ask.
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11-05-2020, 04:03 PM
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#15
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Senior Member
Brand: Thor Motor Coach
Model: Windsport 29m
State: North Carolina
Posts: 521
THOR #9553
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Quote:
Originally Posted by Judge
The FireFly system uses a touch screen display to control heat, A/C, lights, the generator, slides, awnings, fans, etc. It also uses wireless control pads throughout the coach to turn on the lights, open the awning, etc. instead of having wired switches and buttons.
There is also an app available that allows you to control the all of those systems from a phone, tablet, etc.
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Way too much technology for my taste. Just more things to go wrong. Just let me push the button. Hell, half the time they don't work either!!! LOL
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11-11-2020, 10:07 PM
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#16
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Junior Member
Brand: Thor Motor Coach
State: Georgia
Posts: 11
THOR #18321
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Our Hurricane was at CW getting an oil change when the Firefly system recall came in and they did the change while it was there. The kit was ordered on 10/27 and we picked up the RV on 11/06.
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12-12-2020, 09:42 PM
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#17
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Junior Member
Brand: Thor Motor Coach
Model: Windsport 34R
State: Florida
Posts: 10
THOR #18056
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Had my recall done at my local dealer and picked up RV last week. Everything seemed fine until today, now my furnace keeps running. Touched the furnace control and color changed but the flame icon remains on and it keeps running. Turned all temps down and it still keeps running. Shut off the propane and the flame icon is still there. Not sure if it's related. Time to call Thor on Monday.
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12-12-2020, 10:19 PM
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#18
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Senior Member
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 4,147
THOR #12751
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Quote:
Originally Posted by MarkR24
Had my recall done at my local dealer and picked up RV last week. Everything seemed fine until today, now my furnace keeps running. Touched the furnace control and color changed but the flame icon remains on and it keeps running. Turned all temps down and it still keeps running. Shut off the propane and the flame icon is still there. Not sure if it's related. Time to call Thor on Monday.
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I've got one thing for you to try. Power down your 12V to reboot the system. Either pull the shore power or turn off the breaker for the converter with the shore power plugged in and then put the Use / Store switch to Store for a minute. Then put the Use / Store back in the Use position.
Then see what happens and if fixes your problem.
I had a similar problem with the A/C units in my 2020 Magnitude. Rebooting the system by shutting down the 12V would fix the problem... but only temporarily.
Eventually I had to have the G7a control board replaced. I spent time on the phone troubleshooting with FireFly and ultimately they determined that it was likely a bad control board.
It was under warranty so they required me to have a dealer replace it under warranty. If it wasn't under warranty, I think they would have sent me the part to replace it myself. The new G7a board fixed my problem.
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12-12-2020, 10:30 PM
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#19
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Senior Member
Brand: Thor Motor Coach
Model: Freedom Traveller A27
State: North Carolina
Posts: 2,407
THOR #17765
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Quote:
Originally Posted by Judge
The FireFly system uses a touch screen display to control heat, A/C, lights, the generator, slides, awnings, fans, etc. It also uses wireless control pads throughout the coach to turn on the lights, open the awning, etc. instead of having wired switches and buttons.
There is also an app available that allows you to control the all of those systems from a phone, tablet, etc.
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Glad I don’t have it! Sometimes, IMHO, old school is fine.
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12-13-2020, 06:25 AM
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#20
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Senior Member
Brand: Thor Motor Coach
State: North Carolina
Posts: 499
THOR #19102
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Quote:
Originally Posted by MarkR24
Had my recall done at my local dealer and picked up RV last week. Everything seemed fine until today, now my furnace keeps running. Touched the furnace control and color changed but the flame icon remains on and it keeps running. Turned all temps down and it still keeps running. Shut off the propane and the flame icon is still there. Not sure if it's related. Time to call Thor on Monday.
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Please let us know what the solution is. Ours is in the shop now getting the recall done.
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