Thor's poor workmanship

[ducksface]

Originally Posted by Striderking

Thought I was specific. List of “excess parts” found in motor home. And yes a vacuum solved the problem aside from the pieces too large for it to pick up. Fix was quite easy too. You know finding 6” long pieces of 14 gauge wire, ground neutral and hot along with pieces of dropped plumbing then the sawdust and scrap wood, I could of filled a 5 gallon bucket so yes that’s my peeve. But it’s fixed it.

That's the key.
You fixed it.

Some hate when I say this. I think they hate it because it makes them admit the entry level vehicle they cheaped out on:

It's a kit.
Thor lended you a cheap tv, they made the rv serviceable n the rest is up to you to make it yours.

I wouldn't have paid a window sticker line of:
Factory cleaning behind shelves:$500.
But others might.

You wouldn't pay $1700 for an advantium microwave
I wouldn't pay for a $5,000 32 inch tv(yup, they make them)
But I'm really glad they lended/loaned/lent me that $65 microwave instead of just leaving a hole there, and the $75 axxera tv is doing just fine.

Fix and smile
Make it yours.
It was just the same crap wire and stuff any purchased house has in the yard and cubbies.

[lwmcguire]

Originally Posted by ducksface

That's the key.
You fixed it.

Some hate when I say this:

It's a kit.
Thor lended you a cheap tv, they made it serviceable n the rest is up to you to make it yours.

I wouldn't have paid a window sticker line of:
Factory cleaning behind shelves:$500.
But others might.

You wouldn't pay $1700 for an advantium microwave
I wouldn't pay for a $5,000 32 inch tv(yup, they make them)
But I'm really glad they lended/loaned/lent me that $65 microwave instead of just leaving a hole there, and the $75 axxera tv is doing just fine.

Fix and smile
Make it yours.
It was just the same crap wire and stuff any purchased house has in the yard and cubbies.

After buying 15 kits the Tuscany was well built and outfitted

No options they are all included back in 2016

Issues were kinked hoses probably by workers promoted from the kit lines

[Elite Washington]

Maybe I am dumb but what exactly is wrong with the plumbing in the first photo? The outlet being upside down seems silly just from the point that it doesn’t match how all the other outlets are but if it works who cares? In the time it took to type the complaint the two screws could had been removed and the outlet corrected?

Since I don’t have this model not sure on the ladder but on my coach we have two ladders one for the front bunk and one of the side bucks. On both of them the top hangers rotate the correct way they are long enough but if they are rotated the wrong way they are an inch short? Not saying it’s operator error but maybe?

It’s seems that sometimes everyone just wants to complain if things aren’t perfect. I totally get that you pay good money and everything should work. I am not a Thor apologist we had a lot of leak issues when we bought our unit new. But it is an entry level coach, don’t buy a Chevy Aveo and expect it to be as refined as a maybach.

[Choxnpinz]

Don't get me started, dude.... My 2018 spent ten out of the first twelve months I owned it sitting in the dealer's lot waiting for warranty repairs and fixing factory defects.

[Bob Denman]

Originally Posted by Choxnpinz

Don't get me started, dude.... My 2018 spent ten out of the first twelve months I owned it sitting in the dealer's lot waiting for warranty repairs and fixing factory defects.

What was wrong, and why wasn't it picked up during your PDI?

[chunker21]

Originally Posted by Choxnpinz

Don't get me started, dude.... My 2018 spent ten out of the first twelve months I owned it sitting in the dealer's lot waiting for warranty repairs and fixing factory defects.

Some form of waterfowl will tell you that you could have fixed it yourself with $.50 of parts and 5 minutes time. But that advice and criticism would have come from the fowl that hadn't ever seen the list of show stopping failures and doesn't even know what the failures were. Others will tell you that kit you bought included at least 50% of a new one in excess parts strewn around so you should be grateful for your kit and a half. Others will say you bought an entry level kit RV even though the asking pricing was as much or more than a fully assembled kit from another manufacturer. Even others couldn't spot a defect even if they stubbed their toe on it and tell you that you are ungrateful for saying the RV of their choice is crap.

I say get out while the gettins good, I did and no regrets. Just spent another week camping in it and guess what, nothing broke, everything worked, the 2 heap pumps kept it cozy and even not drafty going down the road. Wait I forgot, still trying to find the ideal place to hide the kitchen garbage can.

[Choxnpinz]

Originally Posted by Bob Denman

What was wrong, and why wasn't it picked up during your PDI?

There was plenty picked up during the PDI. Engine battery was dead, house batteries were dead, generator wouldn't start (after battery replacement), induction cooktop didn't work, water heater was DOA, and then we took it out for a weekend shakedown and found a ton of other items. Shower stall peeled off the wall, bathroom door wouldn't close (off kilter), black tank vent pipe on the roof was never put INTO the tank. It ran from the roof to sit on top of the black tank. The hole to connect them was never drilled. Two furnace outlets didn't work because Thor forgot to cut the hole in the floor to run the under-floor ducting to get to the other side, whoever drove it from the factory must have hit every pothole between Indiana and Delaware, since it was nearly uncontrollable without a major alignment, door seals didn't mate up, leaving gaps (on door and several exterior compartments), missing window crank handles, missing screens, the rear bumper was dented and falling off, ice maker didn't work, air conditioner wouldn't get cold (internal baffle separating intake and discharge was missing), blockages in the air conditioning ducts, air conditioner unit not sealed (leaked air went into empty voids in the styrofoam ceiling), lots of cosmetic defects, and once it came out of the shop, I failed to notice they had crashed the cab over and tried to bondo & paint it. I only realized it when waxing it a year later, so I can't even bitch. Lesson learned: NEVER buy new. 1-2 years old is the sweet spot. Let the original owner take the depreciation for rolling it off the lot and have all the defects & bugs taken care of.

[dkoldman]

Originally Posted by Choxnpinz

Don't get me started, dude.... My 2018 spent ten out of the first twelve months I owned it sitting in the dealer's lot waiting for warranty repairs and fixing factory defects.

A statement like this is fair game to make but it lack a lot of context? It just reads as bashing.

i.e.
What was wrong, when did it occur, how long was queue time for dealer you chose, did it get fixed etc. etc.?

i.e. lets say some parts failed, it needed to be replaced but part was not available as supply chains are all in state of disarray somewhat related to covid.


Think of it this way. Is your concluding point to tell others to not buy a TMC?, but yet somehow you still own one; or have you sold it because it was crap meaning not what you expected?

I would think it to me more genuine with more beef on your view because it may be legit. This will allow others to look for something that you know has been a warranty defect of Thor. Just saying warranty repairs and factory defects is so broad.

[Choxnpinz]

Originally Posted by dkoldman

A statement like this is fair game to make but it lack a lot of context? It just reads as bashing.

Good deductive reply, but I'll try to fill in as many blanks as possible.



* COVID wasn't an issue since we're talking about 2018, so supply chain issues were moot.



* What does the dealer's backlog have to do with it? If it's a defect under warranty, they need to fix it. IMHO, most of the repairs should have been spotted during the dealer prep.



* Yes, everything got fixed (that's why it was in the shop for ten months). The only thing not fixed was the bondo job on the cab-over, since I can't prove they did it.



* My closing statement was to warn people away from BUYING NEW. Brand is immaterial since they all seem to suck these days.



As a caveat to saying everything WAS fixed, I should point out there were back and forth arguments for weeks at a time, the dealer kept saying Thor hasn't gotten back to them ad nauseam, and I shouldn't have to fight this hard to get what I paid for. Make sense?


I'm pissed that I had to pay the mortgage and insurance on it for nearly a year while it was sitting in their lot, unusable.

[Bob Denman]

Originally Posted by Choxnpinz

There was plenty picked up during the PDI. Engine battery was dead, house batteries were dead, generator wouldn't start (after battery replacement), induction cooktop didn't work, water heater was DOA, and then we took it out for a weekend shakedown and found a ton of other items. Shower stall peeled off the wall, bathroom door wouldn't close (off kilter), black tank vent pipe on the roof was never put INTO the tank. It ran from the roof to sit on top of the black tank. The hole to connect them was never drilled. Two furnace outlets didn't work because Thor forgot to cut the hole in the floor to run the under-floor ducting to get to the other side, whoever drove it from the factory must have hit every pothole between Indiana and Delaware, since it was nearly uncontrollable without a major alignment, door seals didn't mate up, leaving gaps (on door and several exterior compartments), missing window crank handles, missing screens, the rear bumper was dented and falling off, ice maker didn't work, air conditioner wouldn't get cold (internal baffle separating intake and discharge was missing), blockages in the air conditioning ducts, air conditioner unit not sealed (leaked air went into empty voids in the styrofoam ceiling), lots of cosmetic defects, and once it came out of the shop, I failed to notice they had crashed the cab over and tried to bondo & paint it. I only realized it when waxing it a year later, so I can't even bitch. Lesson learned: NEVER buy new. 1-2 years old is the sweet spot. Let the original owner take the depreciation for rolling it off the lot and have all the defects & bugs taken care of.

...And you still took possession of it?
Wow...

[Choxnpinz]

Originally Posted by Bob Denman

...And you still took possession of it?
Wow...

Once the paperwork was signed, my options disappeared.



It's all good. I now know what NOT to do.


I should point out that the compartment seals became a bigger issue because they TOLD me it was fixed, yet they never touched it. The rig sat for winter and all the rain/snow that melted into the compartment rotted it out, so it had to be demolished and rebuilt. And admittedly, the tank vent wasn't even discovered until last month, when I got tired of getting toilet burps while flushing and stuck a borascope down the vent pipe. Obviously too late to get it fixed now....

[dkoldman]

Originally Posted by Choxnpinz

There was plenty picked up during the PDI. Engine battery was dead, Dealer house batteries were dead Dealer , generator wouldn't start (after battery replacement) Dealer , induction cooktop didn't work Dealer / OEM Mfg (not TMC ) , water heater was DOA Dealer / OEM Mfg ,


and then we took it out for a weekend shakedown and found a ton of other items. Shower stall peeled off the wall TMC Workmanship , bathroom door wouldn't close (off kilter) TMC Workmanship , black tank vent pipe on the roof was never put INTO the tank TMC Workmanship . It ran from the roof to sit on top of the black tank. The hole to connect them was never drilled. Two furnace outlets didn't work because Thor forgot to cut the hole in the floor to run the under-floor ducting to get to the other side, I will be honest, I don't know what a Furnace Outlet is? whoever drove it from the factory must have hit every pothole between Indiana and Delaware, since it was nearly uncontrollable without a major alignment Owner did you not test drive? If major alignment was needed no way to miss right? , door seals didn't mate up, leaving gaps (on door and several exterior compartments) TMC Workmanship , missing window crank handles Dealer , missing screens Dealer , the rear bumper was dented and falling off Dealer , ice maker didn't work [B][COLOR="Red"] Dealer / OEM Mfg (not TMC ) , air conditioner wouldn't get cold (internal baffle separating intake and discharge was missing) [B][COLOR="Red"] Dealer / OEM Mfg (not TMC ) , blockages in the air conditioning ducts TMC Workmanship, air conditioner unit not sealed (leaked air went into empty voids in the styrofoam ceiling) TMC Workmanship, lots of cosmetic defects, and once it came out of the shop, I failed to notice they had crashed the cab over and tried to bondo & paint it Dealer . I only realized it when waxing it a year later, so I can't even bitch. Lesson learned: NEVER buy new. I bought brand new and had none of the issues you have encountered from RV Nfg, Dealer or the OEM Mfg. 1-2 years old is the sweet spot. Let the original owner take the depreciation for rolling it off the lot and have all the defects & bugs taken care of.

I tried to break out your list of defects by TMC, Dealer, OEM mfg.

Let me know if you or others see where I may have miss classified. The point is you appear to have funneled all of your issues to TMC and they don't own them all. I have found that the vast majority of issues / frustration lies with some TMC dealers. I think it may help to focus on pointing out TMC issues so all may better relate and agree with; it does seem like you have several TMC defects and it would be work knowing how or if Thor resolved them? I don't think anyone is saying there ZERO TMC defects or workmanship issues.

[kwplot34]

Originally Posted by Striderking

Yep, we all can relate to this problem. These beautiful RV’s are just pigs with lipstick. I won’t do the long list but I will point out one thing that seems so lazy and inconsiderate and potentially dangerous. FOD! Those in aerospace know what I mean. When you open up a closed area you could find almost anything from loose screws, sawdust, chunks of wood, discarded wire, false teeth. Just kidding about that last one unless somebody actually did find some. Is the concept of a vacuum cleaner so foreign on the assembly line? I worked in aerospace manufacturing and I could make some value added changes in a heart beat if I were in charge there. But, retired. 😁

I was in aviation for many years and FOD can cause some serious damage or worse.
They should have a shop vacuum in the coach while they're working and a trash can, clean as you go, wouldn't cost anything or take any extra time.

[ducksface]

If you can possibly, even slightly convey,
I am the BEST at construing what you meant to mean.

I understand well down to about a 65 IQ story teller, and by the third time, I usually even get them.

When you can't convey, when the entirety of it is:
My bad tires under warranty weren't warranted.
Or
My rv was in the shop for 11 months(period).
[Just current examples, not bashing]
Then
Yeh, I'll take a shot. Maybe you're under my thresh-hold and you just need a reminder or boost or list to choose from.

If you can't tell us any of the 300 problems, we guess 280 of them were spilled toothpicks(the toothpick thing was two or so years ago as a complaint) and you're just really really simple.

Tell well of the defects and you ALWAYS get a cure on this forum.

'I had three hundred problems'(period).
Or
Ask a housewifey type question about an engine and then retort with how you're a superior mechanic and you won't have a pro do the work on the thing you couldn't name.
These show us your communication skills might have been part of the problem.

This isn't me being mean.
This is me saying to read your posts and decide if their conveyance is how you want to be perceived/helped.
And then please don't double down....

[dkoldman]

Originally Posted by Choxnpinz

Good deductive reply, but I'll try to fill in as many blanks as possible.



* COVID wasn't an issue since we're talking about 2018, so supply chain issues were moot.

I bought a brand new 2017 Yamaha 242 Limited in 2017 and my dealer wants to buy it back now for 30% profit they can get a boat like mine from Yamada because Yamaha can't make them to supply due to lack of parts. My RV is 2019 and I bought new in 2019 but my RV Dealers will tell you that some parts may take month to get, just depends on what is needed. Then they have the backlog because they don't have the labor / service staff as they had pre covid.



* What does the dealer's backlog have to do with it? If it's a defect under warranty, they need to fix it. IMHO, most of the repairs should have been spotted during the dealer prep.

I agree with your last statement, but dealer backlog is real, Dealers had more work than ever due to increases of sales in 2020 & 2021; so unless you were one ofg those guys buying a new one at these now absurd prices you were not priority. But if you are stating what happened 3 years ago, I agree that most issue are at the fault of Dealers, but your angst appear to be toward TMC



* Yes, everything got fixed (that's why it was in the shop for ten months). The only thing not fixed was the bondo job on the cab-over, since I can't prove they did it.





* My closing statement was to warn people away from BUYING NEW. Brand is immaterial since they all seem to suck these days. If I were take every thing you say to be 100% face value true ( and I do), I would NEVER Buy USED nor NEW. 90% of issues you state I would have found in my PDI regardless of it was a NEW or USED purchase. I would not have bought otherwise. But at least if you bought New and saw something, you have the warranty option to get it fixed.



As a caveat to saying everything WAS fixed, I should point out there were back and forth arguments for weeks at a time, the dealer kept saying Thor hasn't gotten back to them ad nauseam, and I shouldn't have to fight this hard to get what I paid for. Make sense?

Yes, I don't trust Dealers though. Until proven otherwise, I doubt any RV Mfg will walk away from a true Mfg defect / workmanship if it is still under warranty!!!. It is akin to an Insurance company not wanting to pay a claim where you are obviously covered. I have had very bad experiences with TMC Dealers and very positive experience with TMC.


I'm pissed that I had to pay the mortgage and insurance on it for nearly a year while it was sitting in their lot, unusable.

I would too and I get that beef. 75% of the time your RV was NOT available to you, that is your main takeaway; I think some or at least me was just trying to see how much of that was truly on TMC?

[dkoldman]

Originally Posted by ducksface

My bad tires under warranty weren't warranted.
Or
My rv was in the shop for 11 months(period).

If you can't tell us any of the 300 problems, we guess 280 of them were spilled toothpicks(the toothpick thing was two or so years ago as a complaint) and you're just really really simple.

Ask a housewifey type question about an engine and then retort with how you're a superior mechanic and you won't have a pro do the work on the thing you couldn't name.

This isn't me being mean.
This is me saying to read your posts and decide if their conveyance is how you want to be perceived/helped.
And then please don't double down....

Breaking... the below is a current review from a Home Depot Customer that had purchased a $30 Steel Dewalt Framing Hammer. Shame on Dewalt; a leader in professional constructional products to somehow make a soft steel hammer, with a flattened checkered face and non sharp claws, and oh yes; that is the color of all of it's products Yellow!!!!!!

Dewalt is a leader in Professional Tools as TMC is a leader in RV Mfg. Both are leaders for a reason, and it is NOT because they have poor quality and workmanship on their products. Dewalt just like TMC would replace / repair and legitimate defect that is under warranty. The key is those that feel they have issues to work with their dealer and TMC; if they run into a block there are a lot of people that may help; if they lay out a specific issue where it can actually be acted upon, but if they just wish to complain on generalizations; it does no one any good. It just reads like slander if not outright sour grapes.

There can be only only one real takeaway from this thread, one must do a very thorough PDI before buying ANY RV, does not MATTER who makes it. I learned how to do my own PDI from a Thor Owner on this site written for Vegas, but it applied to my Sunstar 29VE. I spent 6 1/2 hours and personally verified everything except what was on the roof.

[Jimbo56]

Sum it up; You don’t know what you don’t know.

[RACarvalho]

One thing I always share when I can is that the dealer is so or more important than the brand you select.
Just yesterday a friend approached us about buying the first RV and our conversation started with "lets talk about dealers..." because this is what in our experience is making difference.
Look for YT channels of people that paid more than $350K for their rigs and you will find complains that sometimes are the same we have on the lower priced units.
My dealer told me they found 46 things they wanted to fix BEFORE I did my PDI...
I have noticed a couple but they found 46 and fixed BEFORE I noticed them.

Find a good dealer, honor them with your business and your life will be better, not trouble free but better.

[Bob Denman]

Originally Posted by RACarvalho

...Find a good dealer, honor them with your business and your life will be better, not trouble free but better.

https://www.thorforums.com/forums/at...1&d=1641824416

[DaveB1]

It looks like the bed is not fully lowered, which would explain the ladder height issue. Look at the factory photo in the link below. There is definitely a difference. Is there an obstruction to prevent fully lowering the bed perhaps?