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Old 06-05-2018, 11:17 PM   #1
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Brand: Thor Motor Coach
Model: Outlaw 38 RE
State: Pennsylvania
Posts: 22
THOR #3657
Warranty?

FORD IS TELLING ME MY 2016 outlaw vin is 2014 so they wont cover the chassy ac compressor which has failed. has anyone heard of this . rv was bought new March 2016.
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Old 06-05-2018, 11:22 PM   #2
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Brand: Thor Motor Coach
Model: Gemini 24TX (2017)
State: California
Posts: 1,364
THOR #5821
Don't know about the law in Pennsylvania, but in California the manufactures warrantee clock does not start until the day the vehicle is first put into service.
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Old 06-05-2018, 11:42 PM   #3
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Brand: Thor Motor Coach
Model: Palazzo 33.3 34'bunkhouse
State: Alabama
Posts: 2,176
THOR #4735
It starts the day you take ownership of a vehicle, not when it was built, or the year model of the chassis, etc... Show them your purchase paperwork, but be prepared to know that over two years has elapsed, therefore you are probably still not covered. : /
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Old 06-06-2018, 12:23 AM   #4
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Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 4,174
THOR #7035
Sounds like the dealer who sold the RV as new failed to submit the proper paperwork to FORD to reset the warranty date. If you bought it new you need to light a fire under your dealer.
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Old 06-12-2018, 05:33 PM   #5
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Brand: Thor Motor Coach
Model: Hurricane 32A
State: Florida
Posts: 1,834
THOR #2829
Quote:
Originally Posted by Tfryman View Post
Sounds like the dealer who sold the RV as new failed to submit the proper paperwork to FORD to reset the warranty date. If you bought it new you need to light a fire under your dealer.
Yep... all Ford knows by default is when the chassis was sold to Thor.. The dealer needs to submit paperwork to Ford to indicate the final sale - and the START of the actual warranty.
Harder to do after the fact, but push on the dealer.


The Ford warranty should be 3 yr/36,000 miles - so if you are ok on the miles side, I'd expect it should be covered once they straighten out the mess.
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Old 06-12-2018, 05:50 PM   #6
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Brand: Thor Motor Coach
Model: Axis 24.1
State: Ontario
Posts: 34
THOR #2441
Get Axis manual. There is a link somewher on this site. I submitted information to Ed on how to set your Ford Warranty to start the day you take ownership. Ed has it in the Manual. There is a website you can use. Your unit could sit on the lot for a year and if you do not reset your warranty start date you will lose that year.

Quote:
Originally Posted by gmc View Post
Yep... all Ford knows by default is when the chassis was sold to Thor.. The dealer needs to submit paperwork to Ford to indicate the final sale - and the START of the actual warranty.
Harder to do after the fact, but push on the dealer.


The Ford warranty should be 3 yr/36,000 miles - so if you are ok on the miles side, I'd expect it should be covered once they straighten out the mess.
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Old 06-13-2018, 03:48 AM   #7
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Brand: Thor Motor Coach
Model: ACE 30.2
State: Massachusetts
Posts: 306
THOR #8180
"You" don't reset the warranty date the dealer has a form from Ford that will change the Warranty start date to the registration date. This is regardless of the chassis date. Most of the Ford warranty folks will get this wrong. You should have a copy of this form when you bought the coach. No? Your dealer is a slacker!!
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