Warranty and Covid

[Bob Denman]

"Lawyers are like nuclear bombs: they're not bad for a last ditch attempt; but they do muck up the scenery!"

https://www.thorforums.com/forums/at...1&d=1605717195

[Elite Washington]

It’s going to cost you more for an attorney then to just fix it. As someone that had a bad roof leak on a brand new coach that caused mold it’s going to be hard to prove Thor is at fault. I wish you the best but like Bob said attorneys are like bombs. I know when one of my Customers threatens to get an attorney that’s when we stop talking.

[alicephilhamilton@msn.com]

Folks, I never threatened or suggested getting an attorney for a small claim like this so I don't know where this got started. My complaint is simply... First 90 day warranty on sealants is no warranty at all. There was very little if any rain from October to December. Second, was the attitude of Thor when CW mentioned that the seal on the side had not been properly sealed but Thor response was "you can't prove it." And further the fact that no one called me when Thor said they would re examine the claim causing me to simply go to this forum. That did get a response from Thor by email only. Then no consideration was given to a compromise perhaps sending a replacement speaker. I should think customer relations would be a bit more important when considering the over $100,000 cost of an RV verses perhaps a $10 replacement speaker.

[dkoldman]

This thread makes me think of our very 1st experience with Thor / MHSRV. We were determined to buy a Thor Quantum and MHSRV was the only place near Dallas that had them, so we scheduled a trip. After they had just finished crowing about their largest RV Wash and how they check for leaks they dropped us off at the RV. While we looking at the coach for the very 1st time, it started to rain We were literally trapped inside as it rained for what seemed like an hour. We had shore power and AC; so we checked the coach thoroughly. We found 3 leaks 1 2 3 It was brand new at the time!!! It spooked us, but we still wanted a Thor. So we moved on to the ACE 29.3 and found other quality issues that prevented us from buying one of two of those. Even so; I still believed that Thor was for us (maybe I was intrigued with price point But I could call Thor and their Customer Service was always very helpful; and we didn't even own a RV let alone a Thor Then came the push to get the 27B Windsport, we finally found a coach bought it and had cashier check in hand to purchase, but on the day to pick up we could never get past the PDI Dealer would not commit to resolving half the items on list and basically dared us to walk away, which we did. We were fortunate to have had a chance to move on ; but I still like Thor products and would buy one in future if I found one that could pass my quality expectation. I knock on wood because it has been a year this week since we bought the Winnebago and it has been nothing but great (thus far anyway). I have been told many times from Dealers you not gonna find the perfect coach, well we felt we did. I don't subscribe to the theory to buy used to get a fixed RV With that said, I think Thor RV owners in general are more knowledgeable; that is why I never left this site and remain as a SOB.

To OP:

If I were you. I would throw myself on the mercy of Thor. Ask them what is the best they can do to help you with the repairs if you return it to them? You do own some responsibility because you failed to verify no leaks during or before PDI, or within the warranty pretty albeit it a short one (90 days). I would plan to take a trip to Indiana for Service, but I would ask to schedule it after I had made at least 3 more vacation trips to see if I may find some other things identified (warranty or not) that they may repair while it is there. I put stock in the fact that Thor is #1 RV seller for a reason, and it is NOT due to poor Quality

It is your Coach now, not Thor's; do yourself a favor get it fixed; whatever it takes, and keep a good relationship with Thor.