Free 7 Day Trial RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Free 7 Day Trial ×
 

Go Back   Thor Forums > Thor Tech Forums > Maintenance and Repair
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 05-30-2021, 05:27 AM   #1
Junior Member
 
Brand: Thor Motor Coach
State: California
Posts: 6
THOR #23628
Winegard blew off and roof tore off

Hello! In April I purchased a 2021 Thor Freedom Traveler 2021 A32. It has been nothing but trouble, but this last incident is the worst. Yesterday, while driving to Arizona, the Winegard satellite blew off the roof and a tear was caused in the roof. The tear grew and the roof turned into what I can only describe as a parachute. It was the scariest event. I pulled into a KOA in Needles, and the rig was towed to a dealer in Laughlin. Has this happened to anyone else? How was it covered under warranty? Pics attached
Attached Thumbnails
Click image for larger version

Name:	4C971954-1C46-4D24-A0AE-D8651DA1D08E.jpg
Views:	242
Size:	72.5 KB
ID:	30986   Click image for larger version

Name:	0469BCF4-F9C7-4C14-9C40-65F48A645E69.jpg
Views:	205
Size:	64.9 KB
ID:	30987  

Click image for larger version

Name:	B834712B-AAF3-4413-B598-030E1B6AA3ED.jpeg
Views:	189
Size:	636.2 KB
ID:	30988   Click image for larger version

Name:	9DED1094-4FC7-4932-989A-5E7CD5035F07.jpg
Views:	169
Size:	143.5 KB
ID:	30989  

Click image for larger version

Name:	585F2A08-7834-4705-8367-29661F3BAB1D.jpg
Views:	167
Size:	67.2 KB
ID:	30990   Click image for larger version

Name:	1B8921D3-7FDA-4D77-A1F3-B70113744A0B.jpg
Views:	165
Size:	53.1 KB
ID:	30991  


__________________
Kimberjean73 is offline   Reply With Quote
Old 05-30-2021, 05:47 AM   #2
Senior Member
 
gnach's Avatar
 
Brand: Thor Motor Coach
Model: Axis 25.4
State: California
Posts: 708
THOR #6582
YIKES! What a nightmare. It looks like it's not glued down. Call Thor customer service and try to get some help. I recall the roofing material is warrantied for 10 years but not the installation. Good luck.
__________________
I'm wearing trifocals now but my hindsight is 20/20.
*************
Bilsteins and Sumos front and rear...HUGE! FatMat and Hoodliner...HUGE!
Hellwig sway bars F&R, 235/85 Hankook ATM, alignment...HUGE!!!
Battery watering, 260watts Solar and BigFeets to make life easier.
gnach is offline   Reply With Quote
Old 05-30-2021, 06:26 AM   #3
Junior Member
 
Brand: Thor Motor Coach
State: California
Posts: 6
THOR #23628
Thank you for the reply! Yes, it was so scary. I called Thorís after hours number last night and I have a case number already. I will keep my fingers crossed that this repair will be covered.... Iíve only had it for 1.5 months and itís been at the shop for most of it. Iím so upset. This was the first of a 19 day trip to Texas. Iím now back at home. No more trip. Thankfully it happened on day one so my husband could rescue us and help get us back home. But I am still in shock and canít imagine having to fight with Thor about coverage. Who would have thought that a satellite would detach, blow away, and a tear would be caused on a brand new rig?
__________________
Kimberjean73 is offline   Reply With Quote
Old 05-30-2021, 11:54 AM   #4
Senior Member
 
Judge's Avatar
 
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 2,729
THOR #12751
This most certainly will be covered under the factory warranty given is it still a
new unit.

I have a couple theories of what happened......

The wood on the roof is nothing but very thin plywood so the screws should have been into the aluminum sctructure. Either the person installing it missed the crossmembers the screws were only in the thin plywood.

Or they did screw it into the aluminum cross-members bur over-tightened the screws and they were stripped into the metal. The gorillas at Thor on the assmebly line have their screws guns set at maximum torque so they often over tighten screws and small bolts. I have had to make numerous repairs to two coaches because they over-tightened screws.

In either case it was only a matter of time until the air at highway speeds would provide enough force to pull it off the roof.

I am sorry for all of your troubles. Qualit control in the RV indsutry is nonexistent and I think this is just another example that quality and workmanship got worse as a result of the demand put on the industry because of COVID.
__________________
Judge is offline   Reply With Quote
Old 05-30-2021, 03:31 PM   #5
Senior Member
 
waynetaylor55's Avatar
 
Brand: Thor Motor Coach
Model: Four Winds 28A
State: California
Posts: 354
THOR #21941
I just looked at the roof schematic for my FW 28A. It shows the areas that have stuff mounted (Winegard, place for a satellite dish, area where the ladder attaches) are covered with EGS (?) that I assume is a metal sheet.

I think that the screws were not tightened or maybe not even installed!
Attached Files
File Type: pdf Roof EGS 28A.pdf (102.3 KB, 69 views)
__________________
Wayne & Elissa
2021 THOR Four Winds 28A
Fallbrook, CA

Watchdog hardwired EMS, Alignment, Roadmaster front sway bar, vent covers, Dew Gutter
waynetaylor55 is offline   Reply With Quote
Old 05-30-2021, 03:32 PM   #6
Senior Member
 
Judge's Avatar
 
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 2,729
THOR #12751
Quote:
Originally Posted by waynetaylor55 View Post
I just looked at the roof schematic for my FW 28A. It shows the areas that have stuff mounted (Winegard, place for a satellite dish, area where the ladder attaches) are covered with EGS (?) that I assume is a metal sheet.

I think that the screws were not tightened or maybe not even installed!
You can see the screw holes through the plywood in the one pci. It is more likely they were over-tightened or they missed the metal.
__________________
Judge is offline   Reply With Quote
Old 05-30-2021, 03:41 PM   #7
Senior Member
 
Brand: Thor Motor Coach
Model: Four Winds 26B
State: Ohio
Posts: 357
THOR #20900
Seems odd those screws wouldn't hold ... Just wondering as a possibility, if the roof membrane might have come free at the front, then pulled the Winegard unit off - if the problem didn't actually start with the roof membrane itself.
__________________
2021 Thor Four Winds 26B on Chevy 4500
atreis is offline   Reply With Quote
Old 05-30-2021, 03:45 PM   #8
Senior Member
 
waynetaylor55's Avatar
 
Brand: Thor Motor Coach
Model: Four Winds 28A
State: California
Posts: 354
THOR #21941
Quote:
Originally Posted by Judge View Post
You can see the screw holes through the plywood in the one pci. It is more likely they were over-tightened or they missed the metal.
Yeah, I see that now. Probably over tightened.

__________________
Wayne & Elissa
2021 THOR Four Winds 28A
Fallbrook, CA

Watchdog hardwired EMS, Alignment, Roadmaster front sway bar, vent covers, Dew Gutter
waynetaylor55 is offline   Reply With Quote
Old 05-30-2021, 03:57 PM   #9
Senior Member
 
Judge's Avatar
 
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 2,729
THOR #12751
This is not a murder mystery.......

The Winegard unit had Dicor covering the feet to seal the screws to prevent water intrusion. One thing about Thor is they put down a lot of Dicor and Dicor does a good job sticking to the roof when it is new and clean.

I have seen so many screws over-tightened on two Thor coaches.... and screws too small in diameter or too short for the job than I can count. I have had to do my own repairs with larger and longer screws all over the coaches.

The unskilled labor is all about doing work fast more than they are doing work right. They grab a screw (may be the right screw or the wrong screw for the job).... then with their screw guns set on max torque they crank away.

If they hit metal and over-tightened the screws, then it would not take much force after some vibration from driving for them to loosen up. If they missed the metal and only hit plywood, the screws would not hold too long given the thin the wood used. Then as the air gets under the Winegard and it starts to lift with the Dicor still attached to the roof membrane.

While the Wingard was lifting and being held to the membrane by the Dicor the roof stretches a bit. Eventually the Dicor can't hold it down and the Winegard is flying off and crashing to road (and hopefully not through someones windshield).

The roof membrane likely stretched enough that it started to tear or it pulled away from its moutning points. Once the wind gets under the membrane that is torn open and it starts blowing around and at 60MPH it becomes a parachute... as the OP said.... and it starts to tear away even more from its mounting points.

Any way you slice it..... its a damn shame.... and this stuff should not happen for the amount of money someone spends on a brand new coach.
__________________
Judge is offline   Reply With Quote
Old 05-30-2021, 04:05 PM   #10
Site Team
 
16ACE27's Avatar
 
Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 7,534
THOR #7035
Who installed the satellite? It doesn't come standard on the Freedom Traveler but the "Satellite Mounting Backer in Roof" does. So if the backer is intact, this may not be a Thor warranty issue.

How did towing the RV overcome the "parachute" problem? Seems it could have been driven to the dealer without the tow bill.
__________________
Ted & Melinda
2016 ACE 27.1
2016 Chevy Sonic Toad
2020 Chevy Colorado Z71 Trail Runner Alternate Toad
16ACE27 is offline   Reply With Quote
Old 05-30-2021, 04:09 PM   #11
Senior Member
 
Brand: Thor Motor Coach
State: Georgia
Posts: 2,585
THOR #4735
sounds like an insurance claim, not a warranty item...
__________________
TurnerFam is offline   Reply With Quote
Old 05-30-2021, 04:17 PM   #12
Senior Member
 
Judge's Avatar
 
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 2,729
THOR #12751
Winegard blew off and roof tore off

The Freedom Traveler does come with the Winegard ConnecT 2.0. Iím assuming she is a newbie and called it a satellite.

From the outline in the membrane and the mounting points, it looks like the ConnecT 2 to me.

And why make a claim against your own insurance if this was a factory installed accessory?

If it really was a satellite system added and it was done by the dealer, it is still a warranty claim.
__________________
Judge is offline   Reply With Quote
Old 05-30-2021, 06:07 PM   #13
I Think We're Lost!
 
Bob Denman's Avatar
 
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 21,749
THOR #8860
If you think that it's an insurance issue: exactly what covered peril caused the problem?
__________________
Bob Denman is offline   Reply With Quote
Old 05-30-2021, 06:22 PM   #14
Senior Member
 
ducksface's Avatar
 
Brand: Thor Motor Coach
Model: 2018 24.1 AXISSIXxSIX
State: Arizona
Posts: 3,939
THOR #13932
Called the winegard what it's not.
Mentions a LOT of problems without listing them.
Towing isn't a cure(unless they towed it backwards).

I'll say the odds of a tree limb tearing this off is as good as it just coming off by itself.

Its not exactly unheard of winegard coming off, but it probably takes something besides it just coming off.

I don't know when this happened but that area recently had 75mph gusts with a semi steady 50mph.
A dip in the 40 just north of the weighstation at tye az/ca border(you know the one) and a gust of wind at the same time has tipped trucks, let alone torn off roof goodies.

We need way more information.
Did the op retrieve the winegard?
If its a tree strike, then it'd insurance not warranty IF it were seen at the time of the strike. I think you have a duty to not allow further damage to be caused.

Thor: 'We need to see the winegard'
Op:" we don't have it'.
Thor:'no proof no warranty'.

Or Thor will be gracious and just fix it. They're known to do such things.

Mention the many problems and she'll be treated as a problem. Her adamancy will be interpreted as hostile by some poor phone clerk who would rather have ANY job than thor complaint department.
They don't have that type job because of vast skills. Nice gets you a LOT.

Attitude will be paramount when on the phone to Thor.
__________________
Below is a link to most of my modifications either accomplished or pending.
https://www.thorforums.com/forums/f2...n-18996-3.html

Click on my pictures then click the pop-up for a full screen zoomable picture.
ducksface is offline   Reply With Quote
Old 05-30-2021, 08:39 PM   #15
Senior Member
 
Hooligan2's Avatar
 
Brand: Thor Motor Coach
Model: 2016 Siesta Sprinter 24ST
State: Florida
Posts: 514
THOR #2812
Always nice to post a problem and have the "experts" decide you are lying. It must have been that one lone tree towering over the interstate near Needles Arizona that did the trick. (Fat chance finding that)
Once the air gets under the rubber membrane at speed, it's gone

Kimberjean, sorry about your problem, On the surface, sounds like warranty,
hope it is fixed soon...
__________________
U.S. Coast Guard retired- 1956-1985
Pensacola, Florida
2016 Siesta 24ST
1972 Moto Guzzi Eldorado
Hooligan2 is offline   Reply With Quote
Old 05-30-2021, 08:56 PM   #16
Senior Member
 
dkoldman's Avatar
 
Brand: Still Looking
Model: Sunstar 29VE Winnebago
State: Texas
Posts: 2,189
THOR #13058
Quote:
Originally Posted by Bob Denman View Post
If you think that it's an insurance issue: exactly what covered peril caused the problem?
Could it have been a storm with high temperatures and a high pressure system that caused the air in the tires to expand thus raising the coach just high enough to hit a tree that had a swaying branch swing downward due to high winds? Due to the heavy rains and failed blades OP could not see that the Satellite, Winegard, or whatever that may have been up on the roof had blown off.

This is more proof why we all need TPMS, as this may have been avoided
__________________
2019 Sunstar 29VE Sumo Springs; Safe T Plus; EC-30 AGS; Vmax 250ah AGM; Nighthawk X4 AC2200 WiFi EX7300; H/W Heater / Chassis Disconnect Switches; Southwire Surge Guard 44270 & 34951 w/Monitor 40301; Jet Flo Macerator; Alpine SPE500 Speakers; Visio M21D-H8R
dkoldman is offline   Reply With Quote
Old 05-30-2021, 09:03 PM   #17
I Think We're Lost!
 
Bob Denman's Avatar
 
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 21,749
THOR #8860
__________________
Bob Denman is offline   Reply With Quote
Old 05-30-2021, 09:07 PM   #18
Senior Member
 
dkoldman's Avatar
 
Brand: Still Looking
Model: Sunstar 29VE Winnebago
State: Texas
Posts: 2,189
THOR #13058
Quote:
Originally Posted by Hooligan2 View Post
Kimberjean, sorry about your problem, On the surface, sounds like warranty,
hope it is fixed soon...
Sounds like warranty for who?

From outside, it is not clear what was actually on the roof and who actually installed?

Maybe this is all standard from factory and that would sound like Thor is only option for warranty. But maybe installed by a Dealer, or someone else?

OP says "It has been nothing but trouble, but this last incident is the worst." They have owned the RV for 6 weeks; so sounds like there may be more under the roof not known (pun intended). I don't think anyone is saying anyone is lying, but as you say for the experts to help they have to know the materials facts to provide the answers. Doesn't help OP for all to say Thor should fix without knowing materially what happened. I will watch this thread and hope the OP lays out more info.
__________________
2019 Sunstar 29VE Sumo Springs; Safe T Plus; EC-30 AGS; Vmax 250ah AGM; Nighthawk X4 AC2200 WiFi EX7300; H/W Heater / Chassis Disconnect Switches; Southwire Surge Guard 44270 & 34951 w/Monitor 40301; Jet Flo Macerator; Alpine SPE500 Speakers; Visio M21D-H8R
dkoldman is offline   Reply With Quote
Old 05-30-2021, 09:23 PM   #19
Senior Member
 
The_Breeze's Avatar
 
Brand: Thor Motor Coach
Model: Chateau 31L
State: Florida
Posts: 2,036
THOR #12189
Quote:
Originally Posted by dkoldman View Post
Could it have been a storm with high temperatures and a high pressure system that caused the air in the tires to expand thus raising the coach just high enough to hit a tree that had a branch swing downward due to high winds? Due to the heavy rains and failed blades OP could not see that the Satellite, Wingard, or whatever that may have been up on the roof had blown off.

This more proof why we all need TPMS, as this may have been avoided
Yeah Bob, Come on man. Whats wrong with you? You losing game?
__________________
The_Breeze is offline   Reply With Quote
Old 05-30-2021, 09:37 PM   #20
I Think We're Lost!
 
Bob Denman's Avatar
 
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 21,749
THOR #8860
I'm sitting here watching "Kelly's Heroes". "The Green Berets" comes on next...
__________________
Bob Denman is offline   Reply With Quote
Reply

Tags
roof, warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.




All times are GMT. The time now is 01:33 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2021, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2