Would You buy another Thor?

[lwmcguire]

Originally Posted by Bob Denman

I can agree that this issue was not created by Thor.
But they do have to find an effective way to deal with it.
Whether it's through more effective training and orientation programs; or performance based compensation: that's for them to sort out.

So very true and takes quite an effort. But as the old saying goes that separates the boys from the men and in the case of companies, those that survive and prosper and the ones going bankrupt.

Almost anything that cost more has taken more effort or skill to manufacture or build. Part of the reason Thor gets a lot on negative comments is the fact they produce many times more entry level coaches than any other manufacture.

However that sure don't give them a free pass to not get better QA and improve their products

On my Tuscany which was nearly 500k list we had two lines intentionally kinked by the worker bees for shits and giggles apparently. One was the inlet water and the other caused us a lot of issues. It happened to be the return heater hose at the front of the coach and was behind the generator.

We have a problem as all of you know if you catch any news with peoples attitudes and it follows over into the job and affects every one of our lives

The economic loss of not building things right lowers the standard of living for everyone slightly so it is something to get corrected as best as possible and keep after it every hour on the job

We all pay for everything ultimately

[RallphCPG]

We recently bought a Thor Magnitude. We love our unit, but am quite upset with Thor. The front window shade has fallen off track and I cannot get anyone to assist, and it’s been 2 months now. The dealer says call Thor and Thor says call the dealer. Their commitment to customer Service is TERRIBLE. for this reason alone I would never buy another.

[ducksface]

Originally Posted by RallphCPG

We recently bought a Thor Magnitude. We love our unit, but am quite upset with Thor. The front window shade has fallen off track and I cannot get anyone to assist, and it’s been 2 months now. The dealer says call Thor and Thor says call the dealer. Their commitment to customer Service is TERRIBLE. for this reason alone I would never buy another.

That's a fifty dollar handyman repair.
It's fifty bucks because I'm guessing he has a half hour minimum to show up.

Have you called a handyman or a nephew or asked even a neighbor with a screwdriver?

I hope you're not missing vacations due to a loose screw.

(you've got to be pulling our leg with this one)

[EA37TS]

Originally Posted by RallphCPG

We recently bought a Thor Magnitude. We love our unit, but am quite upset with Thor. The front window shade has fallen off track and I cannot get anyone to assist, and it’s been 2 months now. The dealer says call Thor and Thor says call the dealer. Their commitment to customer Service is TERRIBLE. for this reason alone I would never buy another.

Is this a new magnitude that is under warranty. If so take it to the dealer and tell them to repair it under warranty or to reject the warranty claim in writing.

If rejected in writing contact Thor and ask for assistance in finding an independent dealer to perform the repair or authorization for a mobile tech.

You can also put Thor on notice by sending them a certified letter stating the. dealers reluctance to perform the repair in a timely manner.

If its not a new coach under warranty find an independent shop to perform the repair or save the money and perform the repair yourself.

[lwmcguire]

Jumping on this one for the last time but here is my thoughts and how it worked for me

Call and be nice and patient and get to someone that works with you and writes the issue up. You will get a reference number to get the issue fixed.

Take it to the nearest Facility that will work with you and Thor which you can ask when on the phone about shops in your area

Work with them (your repair facility choice) to get it scheduled and picked up

You have to remain calm and stay with the call to Thor until you obtain the acknowledgment and number

I have found their folks to be quite helpful and willing to work with me on various issues. Some know different coaches better than others and you can always call back in.

They are available all the time but usually early is best

With all the new sales and units on the road and many going back for repairs the backlog is going to build and as Ducksface makes a great point of, fix the small stuff yourself and save the aggravation

[Dugz Thor]

Originally Posted by KandT

I bought my Thor used and am quite happy with it although since it is 11 years old I have had nickel and dime repairs.



I am surprised to see nearly new campers with issues. We are looking to go to a class "A" and my natural question to a Thor owners is when the rubber meets the road would you buy another one or are you upset that you bought this one?



Thanks for opinions and please don't "bash" the brand. I am just looking for facts without emotions associated with one dealer or one bad incident.

We bought a new 2019 Thor 22HE last year. We love it for many reasons but I’ve noticed the workmanship in this coach is less than desirable . Thor warranty is good for a year but the dealer is reluctant to fix the big items let alone the small ones. I’m constantly fixing items that were poorly installed or improperly installed from the factory. I’ve had too many issues to list. Would I buy another Thor? Probably not!! I spend more time with Nickel dime repairs than enjoying my coach.

[Bob Denman]

Sorry to see that you're getting frustrated...
But welcome to the Forum, and hang in there: it'll prove to be worth the effort!

[Elite Washington]

Rv’s are like a boat or a classic car you are going to work on them no matter what. I don’t think anyone should accept build quality issues but what Thor has been able to do is open up the RV market to a lot of individuals that normally couldn’t afford to be in it. My 30fe is entry level and that’s fine like what has been said before it’s a kit. I get to try it out break things and then make it better. When the slide got jacked up and cost 2k to fix that sucked and I hated paying for it. My house cost me a ton of money to maintain and it wasn’t a cheap build when new. You do it because it’s a necessity, versus a toy like an RV. Anyone that’s replaced their furnace or AC on their house knows that sucks but you don’t say you have a terrible house because something wore out it’s just how it is. I think we have really gotten spoiled with the level of quality in today’s cars and electronics. There really isn’t a bad new car on the market,.

[EA37TS]

Originally Posted by Elite Washington

Rv’s are like a boat or a classic car you are going to work on them no matter what. I don’t think anyone should accept build quality issues but what Thor has been able to do is open up the RV market to a lot of individuals that normally couldn’t afford to be in it. My 30fe is entry level and that’s fine like what has been said before it’s a kit. I get to try it out break things and then make it better. When the slide got jacked up and cost 2k to fix that sucked and I hated paying for it. My house cost me a ton of money to maintain and it wasn’t a cheap build when new. You do it because it’s a necessity, versus a toy like an RV. Anyone that’s replaced their furnace or AC on their house knows that sucks but you don’t say you have a terrible house because something wore out it’s just how it is. I think we have really gotten spoiled with the level of quality in today’s cars and electronics. There really isn’t a bad new car on the market,.

I agree. Our house was built 10 years ago and the HVAC system (supposedly middle to high end) sucked from day 1. Last year we spent 37K having the dual zone HVAC replaced to include all of the duct work and adding electronic and UV filtration. This replacement cut our heating and cooling bills in half. In the. house we had built in 1994, which our daughter now owns, the HVAC system (low end contractor installed) is still original with the exception of an electronic air filter.

[ducksface]

Yes, the house vs rv thing.
I often wonder when I read some of the posts what their home looks like.
It's either pristine and gets values added to it on an ongoing basis or they're still using single pane windows and waiting 10+years later for the contractor to replace the burn out kitchen bare bulb.
I sometimes picture ratty 1960's wallpaper because that's what it came with and I sometimes picture those really cool automotive paint accent walls.

[Elite Washington]

Originally Posted by EA37TS

I agree. Our house was built 10 years ago and the HVAC system (supposedly middle to high end) sucked from day 1. Last year we spent 37K having the dual zone HVAC replaced to include all of the duct work and adding electronic and UV filtration. This replacement cut our heating and cooling bills in half. In the. house we had built in 1994, which our daughter now owns, the HVAC system (low end contractor installed) is still original with the exception of an electronic air filter.

Ouch 37k that’s brutal... but it’s what you do.

[Elite Washington]

Originally Posted by ducksface

Yes, the house vs rv thing.
I often wonder when I read some of the posts what their home looks like.
It's either pristine and gets values added to it on an ongoing basis or they're still using single pane windows and waiting 10+years later for the contractor to replace the burn out kitchen bare bulb.
I sometimes picture ratty 1960's wallpaper because that's what it came with and I sometimes picture those really cool automotive paint accent walls.

I wonder the same things, I don’t know if I really have ever bought anything that didn’t need some maintenance. Maybe something small that’s basically throw away. I have a 30 year old house I will have to replace the roof at some point it’s not the builders fault that shingles only last 10 to 30 years. My roof on my 500k house isn’t any better then the family down the street in a 150k house. Things just give out. Considering the RV is going through an earthquake having lived through a couple of those most homes get damaged during one of those no matter how good they are.

[Bob Denman]

My house is a 95 year-old millstone around my neck...
But nobody is ever done with home maintenance.
It's the same with our campers...
They require a firm hand, and a good set of eyeballs.

[Elite Washington]

Originally Posted by Bob Denman

My house is a 95 year-old millstone around my neck...
But nobody is ever done with home maintenance.
It's the same with our campers...
They require a firm hand, and a good set of eyeballs.

Most important thing is luck. Like a game of Russian roulette something bad or expensive is going to happen you just hope it’s not when you own it.

[bojanlora]

Originally Posted by Beau388

Thor Industries has 8 different plants that produce motorized coaches. Each plant operates as a separate entity. Each plant has its engineers, interior designer, floor workers, quality control section and salesmen. To try to compare the quality of a Entegra Luxury Coach with a Thor MC Vega is not fair in any way. If you find problems with your coach, it is not Thor Inds problem, but the individual plant's fault or QC problem. That the plant installs a bad fridg, it is Whirlpool or Norcold's fault and not Thor's. If your home fridg fails would you call the home's builder or your realtor? If the TV doesn't work like yours at home well you bought the coach and toured it before you signed the papers.

A few of us have nearly perfect coaches bought from a well researched dealer 600 miles from home. Have I made modifications? Yes the but I knew I wanted to change before I bought the coach (second A/C, 50 amp service, reclining love seat) Have I been back to a Thor Dealer? Yes but only to look at the newer coaches. I get tired of the castigation of Thor Industries, so your specific problems are yours and the plant that produced the coach and not the holding company.

You said it well Beau. I always joke that I could have spent double and probably still have problems. There have been a lot of head scratchers but as long as I can fix it and improve it I just truck on.

[wrapped]

Yup what he said could have spent double for same problems If a company purposely built junk to make cheap RV it wouldn't last long,think YUGO!

[Muggs]

After 4 years and 30,000 miles I would not hesitate. Minor issues fixed myself, time and big bumps get to everything eventualy. My son commented on last weekend trip that it does not have old rv smell. We keep it plugged in at home to keep interior dry and it gets out 3 out of every 4 weekends. Heading to 2 day race friday, then single day following. Then a fort wilderness trip for a week.

[Bob Denman]

Have fun at the races, and take lots of pictures in Fort Wilderness for all of us!

[Sdkim]

I love my 2020 Challenger 37FH. Yes, it had some minor issues but I think, as RVers, everyone should expect that, whether your RV is new or used. Thor has been very good but the dealership I went through to get the problems fixed is another story. So, to answer your question...YES, I would purchase another Thor.

[loadmstr85]

Hey Russ, did you live in Philadelphia