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mrfixitct 03-20-2018 08:11 PM

we wish to visit the factory
to tour the facility as well as get a few deviations corrected, cant bear the thought of leaving the rig with the local CW. Nothing huge.. Input as to how to get this started? We run out of warranty in about 4 months..


Bob Denman 03-20-2018 08:13 PM

Perhaps Customer Service can help...
1 877 855 2867

JamieGeek 03-20-2018 08:58 PM

2 Attachment(s)
Call customer service and make an appointment with Factory Service. The service area is separate from the factory.

Your appointment will be for a Monday morning at 7:00am. Many people arrive the Sunday before and camp there--there are spots to plugin. At 7:00 am on Monday a tech knocks on your door. They pull your unit into the shop and you can either wait in their waiting room, rent a car and go somewhere (tour a plant, visit the RV hall-of-fame nearby, etc.). Around 3pm ish they will return your RV to where you parked it (or before if the work is done). If more work is needed you spend the night and at 7:00am the next morning they are knocking on your door again...

They are pretty booked up so your appointment will likely be 3 or more months out.

In the waiting area they have a binder that lists all of the RV plants that offer tours (not just the Thor ones), what days the tours are on, and where they are.

Camping at Thor:
Attachment 9403
The waiting area:
Attachment 9404

mrfixitct 03-20-2018 09:03 PM

tour and service
thanks, just called them, was given an email addy to send vin and particulars to along with a Monday after mid-June so the process has begun, thanks for the responses!


Bob Denman 03-20-2018 11:22 PM

Please let us know how this all works out: it sounds really neat! :D

mrfixitct 03-20-2018 11:23 PM


Originally Posted by Bob Denman (Post 112428)
Please let us know how this all works out: it sounds really neat! :D

will do

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