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-   -   Poor dealer service made worse by Thor (https://www.thorforums.com/forums/f4/poor-dealer-service-made-worse-thor-9038.html)

Oldchief 08-30-2017 10:28 PM

Poor dealer service made worse by Thor
 
Sorry to bring this back up but our situation, with our brand new Axis 25.5, only seems to get worse. Took delivery of it Aug. 3rd. Took it back to dealer, America Choice RV in Ocala, FL, for warranty repair, on Aug.8th, due to inverter/charger severely over charging the coach batteries and boiling them dry. Had a couple of other issues that only involved replacing fuses and repairing a broken wire. It sat a dealer's repair lot for 10 days before they ordered a replacement inverter/charger from Thor on Aug. 18th I called Thor Customer Care on Aug. 29th to see when the part shipped. They advised that it shipped on Aug. 28th and was to arrive at the dealer Sept. 1st. So, because of their combined incompetence and 'could care less' attitudes by both America Choice and Thor, we've been without our brand new unit for 3 weeks now and have no idea when we may get it back. To add insult to injury, we already received the bill for our first payment on the unit and its sat at the dealer's shop, essentially since we bought it. Needless to say, we're not happy campers...and even tho we bought one, we still don't have a camper! :banghead:

Mickey3267 08-30-2017 10:36 PM

Wow sorry for your Thor quality issues and America Shit oops I meant America Choice RV , dragging their feet , even though you bought camper from them ! Your comments just continue to remind me to stay away from Thor campers !

Ron1Z 08-30-2017 10:52 PM

We bought ours in June at CW in Ocala. Drove it back to Delaware the next day, had it out at least 6 weekends and have no issues at all. A few minor things that I repaired myself. Yes I would buy another Thor!

Jegdrum5050 08-30-2017 11:11 PM

Love my Hurricane!! Would buy another Thor. Sorry for your initial problems. Hopefully when you get things fixed you can enjoy your motorhome .

Mo_Mike 08-30-2017 11:18 PM

We we're told that THOR hadn't authorized some warranty repairs yet (after two weeks,). Hit the ceiling with service writer then called THOR the next day.

Turns out the service writer at the dealer only turned in the request to THOR the day I hit the ceiling. THOR approved it the day after they got the request.

Learned my lesson to always open a ticket with THOR the same time I called the dealership. And to never leave the coach at the dealer unless they have the parts on hand.

montag 08-31-2017 12:20 AM

We have a 2017 Thor Citation. No issues. MB Sprinter runs great. 8500 miles. Perfect floor plan for us. I would also buy another Thor.

Dbadger777 08-31-2017 01:52 AM

We bought a second Thor, after a positive experience with the first. The second one has been a disappointment at times. On a positive note: we have met a lot of good people and made some friends while sitting in waiting lounges in Elkhart, Wakarusa, and Michawaka.

Blackjeepjk 08-31-2017 01:52 AM

FWIW, Mine has been very disappointing. Bought in March and have taken it in for warranty service 4 times now, once after every outing. I will say that our thor representative has been very, very helpful and cooperative in getting things fixed. On our last service call the shop manager said that everything was fixed but this was only our 4th time back in, he hoped he wouldn't see us again for work but that in all his years dealing with thor, when they have the issues I've had it usually takes about 6 trips back to get all the bugs worked out. Everything is working at this point and I'll know more as we get out for the next trip.
On a side note, I am very happy with the floor plan, ride, handling, everything except the quality to this point.


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