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If under warranty, Thor will send you the parts. Mine arrived next day. They ask that you return the bad parts and included a shipping label to do so. CW causes my BS Meter to overheat. The only reason their service takes so long is their priorities.
1. Get new units ready for sale.
2. Get used units fixed if the buyer is standing in front of them.
3. Get non-warranty work done.
4. Get warranty work started so as to run out the clock, go slow, very very
slow. Do not take parts from your parts bin. Order them when you have
something else to order or wait for the monthly stocking. Order wrong part.
Order wrong part again. Do not waste valuable phone time by informing
customer or their repair status.
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Thor Forums
