Quote:
Originally Posted by aa9zz
I just returned from a fifteen day, almost three thousand mile trip from Indiana to Texas, New Orleans and Biloxi. On the second day the water pump went out and there was water all over the floor.
I called Thor service and they immediately sent me to a service shop within three miles of where I was located. The pump was replaced in just a few minutes and I was on my way. I just sent the invoice to Thor and and waiting on the return check.
I am very happy with Thor Emergency Service.
Phil
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Phil,
So that you are aware. The way it works is the tech who handled you call and receives your invoice/receipt will then submit an internal invoice for payment. Thor cuts checks on Friday's. In my case, I emailed Thor my invoice on March 30 and Thor cut the check on April 28 and I received it on May 2. Based on the info on the check stub, the Thor internal invoice was dated April 21 which is the day I contacted the technician asking about the status of the reimbursement. My case was for mobile service when my slide was stuck in a partially extended position because the slide motor came unplugged. Other than them being "slow to pay" the experience was relatively decent.
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