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Old 03-02-2018, 12:45 AM   #27
bigben
Senior Member
 
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Brand: Thor Motor Coach
Model: Challenger 37TB
State: Kentucky
Posts: 1,032
THOR #1020
Metalgator - I have offered this advise a number of times so here is a process that we've followed with much success. Thor CSR has been very good to work with and help with the follow up.

I am going to do a copy/paste here from another thread with a process we've used. It is not good that you must get this involved but unfortunately I don't see an alternative.

-After a small instance of what you have related above I figured out that you MUST be your own best advocate. I was a motor officer in a mech unit while serving in the US Army for more years than I care to think about and it is the process I used in there. It is sorta like Ronald Reagan said "trust but verify". Here is what I recommend:

"You must be your own best advocate with Consumer Service Reps. Start that process trying to understand what is wrong - note this not always what is broken - and then what needs to be done to repair. If you've got a local service center that can do the work, give them a call AND THEN CALL THOR CSR. If you cannot find someone that can do the work, GIVE THOR CSR A CALL. Most times they can help find someone to do the repair. Don't stop there. Find out from service exactly what it is, that is going to be repaired and ask the question about status of parts. Then call Thor CSRs to confirm the status of the repair to make sure the service center and Thor agree. Repair information like - when will parts be shipped, received, installed and finished. If you cannot get fairly specific info, chances are your repair is what the tech industry use to call "Vapor" - not really there.

Lots of horror stories on on-line forums of folks that leave their coach at repair for days, weeks, months only to not get repair done.

The process above is what we used and Thor always came through for us on everything from leveling system overall to blown out window."

Hope this helps.
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Challenger 37TB
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