Not sure exactly which awning you have, but my Carefree the pitch is/was set by me to run to the end furthest from the door & has stayed that way since new, never have had a pooling problem.
On my particular awning you can set the pitch to no more than 3 holes (as per manual) difference & it will still roll up/out without having to readjust.
I'm sorry this happened & I've seen it many times, but unfortunately you can kick/scream all you'd like but it's an insurance claim & will never ever be a warranty claim.
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Fulltimed 10+ years
Sold '13 Thor Redwood 36 FB
Traded '13 GMC Denali DRW D/A
Replacement undetermined
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