Will post more to this reply when back at the computer next week but we had similar problem. While at MH in light rain, with awning at maximum pitch, no wind, and awning fully rolled out per instructions to prevent pooling...... the awning arm/bracket at one end ripped off the MH side. The bracket pulled out of the top two mounting bolts and thereby pulled the bottom bolt out of the wall. Photos will follow when I post again
Contacted Carefree and discussed. Pulled installation instructions from website. This is an OEM awning, not a consumer available awning. Installation instructions specify mounting the bracket arms with 4 evenly spaced bolts. Thor mounted it with two top bolts and one bottom bolt. Was referred to the OEM Carefree rep, but my emails apparently have fallen into a black hole.
Thor A. C. E
29.3
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