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ELLO, WHILE BACKING UP ON OUR SIDE LOT, THE TERRAIN IS SOMEWHAT SLOPED SO WHEN I BACKED UP I NOTICED THE BOTTOM FOOT OR SO OF THE REAR LADDER HAD SNAPPED OFF, ALONG WITH THE 2 RODS HOLDING IT DOWN, YIKES, IS THIS COVERED IN OUR WARRANTY 7 YEAR?
I NOTICED THE LADDER IS IN ABOUT 1 FOOT SECTIONS WITH APPARENT ALLEN WRENCH SCREWS HOLDING EACH SECTION TOGETHER, SO I HOPE MOST OF IT IS FINE AND JUSAT THE BOTTOM PORTION THAT SNAPPED OFF WHILE BACKING UP CAN BE ADDED BACK ON ALONG WITH THE 2 SUPPORT PIECES ABOUT 8 INCHES LONG CONNECTED TO THE BACK SECTION?
WHAT CAN I DO, HAS THIS EVER HAPPENED TO ANY OF YOU? I FEEL MY BACKUP ABILITIES ARTE USUALLY PRETTY GOOD, BUT THE GRASS IS LITERALLY 12-18 INCHES LONG WITH THE WET WEATHER WE HAVE HAD AND CAUGHT THE LADDER HANGING LOWER BY THE BUMPER?
THANK YOU, Mike and Kathy Schroeder
Kalamazoo, MI.
Owners since December 2014
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