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The regional field guy/dealer rep, as mentioned, has authority to pull triggers and make things happen. B4 I purchased, I had several conversations with the rep for my area. He knows my name when I call and promised to resolve any issues I may have. Fortunately I haven't had a single issue...but...the field guy is where to go now. He/she travels your area as they call on the dealers and could possible meet with you somewhere close to you and arrange resolution. It's very frustrating...good luck with it.
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Now an SOB
Traded Thor for Melbourne Prestige 24NP
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
Blondie passed in 2020 at 5 to Leukemia
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