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Originally Posted by clausens
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Note that people can't see that page unless you join the group. So not only do you have to be a member of facebook, you have to join the group.
There are a lot of horror stories right here in the forums, don't need an external place to see more.
On the whole, however, many have found that if you give Thor a chance they will make the effort to make things right (provided you do fall within warranty or something that obviously was wrong in warranty). Especially if you take your unit to factory service.