Thor Forums

[HatrackRV]

You all are gonna love this!!! So I de-winterized the RV today (brand new 2018 THOR ACE 29.3). Just bought it in Feb and never took it anywhere yet. Filled the tank, reset the valves so the water heater is not bypassed, etc, etc. Opened all the faucets and turned on the pump to flush out the anti-freeze and ......... nothing!!! The water pump is not working. So I then hooked up to a land water supply and flushed all the lines. I opened the kitchen sink faucet and water gushed into the RV. To make a long story short, and a full day of investigation on my part, the drain into the grey tank was NEVER secured, really, Im not kidding. See the photo below. They never secured part of the drain and of course it separated and spilled water into the coach. I got it cleaned up. Still don't know whats wrong with the water pump. Tomorrow Im gonna try to figure out if its getting power (the light on the panel is lit) without voiding my warranty, although I pretty much have to cut the wites to get a meter on them. Havent tried the water heater yet, kinda afraid to turn it on.

Problem is that I FOOLISHLY bought this coach from the Indianapolis Camping World (please no "I told you so's") and my first experience with a warranty repair and chassis upgrade in their service department was an indescribable disaster, they really damaged my coach and it has taken me many days to fix it. I will never set foot in that place again. Thor service in Elkhart, Indiana comes highly recommended but there is a 3 month waiting list so my brand new coach is basically unusable for the better part of the first year I have owned it. First time coach for me and I am becoming very disheartened by the poor poor quality and the lack of interest on THOR's part toward making things right. I have a trip in June that I will likely have to cancel.

Ahhhh well, I am determined to make the best of this. Any words of wisdom would be appreciated.