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I would simply suggest that you just drop by your local dealer, where you purchased your unit, for an 'inspection' of your perceived problem, rather than ranting on Thor that just because they can't 'squeeze you in' that they are somehow 'at fault' for not providing you want you think you deserve.
I'll bet that your own dealer doesn't have the time either, and will want to schedule you an appointment time. Nothing is as simple as it may seem, especially when everyone is busy doing for others exactly what they were doing for you when you were buying your new RV.
Having said that, I would have cruised into the Thor service center, and simply asked if someone one could take a quick look at your unit. It doesn't hurt to ask, but when you only call, you can only expect that they are going to give you the 'normal' answer: you must have an appointment. That's the way the service center works. It's not a quick-change oil center drive thru, though I do love them, and they ARE convenient.
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