You have been too nice for too long! In order to get some attention, you need to get the Thor rep for your district involved. Forget emails and waiting for the dealer, call Thor customer relations and demand the phone number the Thor rep who is responsible for your area.
If you still aren't getting results, keep going up the food chain, all the way to the top, if necessary!
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Life is better when you cry a little, laugh a lot, and are thankful for everything you've got!
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