Thor Forums

[The Gritz Carlton]

"ford is telling my dealer my warranty is the build date /vin date of the chassy. the rv service department is acting as if this is the first time they have ever heard of this; how could that be? my 2016 outlaw was purchased march 1 2016. my ford cab ac compressor failed and ford is telling them its a 2014. where do I get this ford form you mention?"

Norm...the chassis is probably a 2014 but that doesn't matter if it's a motorhome. The selling dealer, at the time of delivery, was suppose to complete Ford Form FCS900 which resets your warranty to zero the day you took retail delivery as outline in my original post. When I called Thor they told me it's the dealer's responsibility but I bet you could get Thor behind you if you needed to. The reason Ford is telling your dealer it's a 2014 is correct...but the warranty...time and miles...should have not started counting down until you took delivery. Did Ford deny your compressor claim or is this just a question regarding model year? On another issue, for motorhomes only, the vehicle is registered at the tag office as a 2016, even thought the chassis is a 2014. What year model is on your Title/Tag Registration papers?