Thor Forums

[Beau388]

If you coach is still under warranty, you can call a mobile RV tech and have him list all the defects with the cost to repair them. Then send a copy to Thor for approval (you can do that by e-mail). After you get approval (usually takes about 48 hours), Thor will send you the required replacement parts (if required). The mobile tech then can complete the repairs but you have to pay him for his labor. You put the broken parts back in the shipping container and put the included prepaid UPS sticker on the container. Send a copy of the bill you paid back to Thor. It will take about a month before Thor will send you a check for the full amount. That is cheaper (for Thor) and much faster (for you) than dealing with most selling dealers; plus your coach never leaves your driveway. Even though my awning light strip was four mounts out of warranty (12 of the LEDs in the strip were out), Thor authorized the repair. The mobile tech charged me $75 for the 1/2 hours work. $75 is his minimum charge. Thor sent me a check for $75.