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Thor says the ladder is NOT provided with the bunk in the ACE - but it is with the Windsport (and maybe others) due to them having a different bunk.
The impression I get is someone may have hurt themselves with the ladder on the ACE bunk. So, to protect themselves further Thor eliminated the ladder.
Thor can't help directly, but dealer should be able to order ladder. Or, go to Lowes and most likely save some $$$.
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Todd
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2015 Thor ACE 27.1
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Thor Forums
