Thor Forums

[Sundance]

Yesterday I encountered a problem with the entry step on my 2016 Thor Tuscany XTE 34st. When I arrived at the coach I turned on the chassis battery disconnect and the step extended as usual. A short time later when I closed the coach door I noticed the step had not fully closed, it was about 2 inches from full closure. I recycled the step and it again failed to fully close. The step failed to move at all when I tried additional recycling of the step. The step is now extended approximately 2 inches from the full up position and will not go either up on down. Can one of the members of this forum please provide me with some advice as where to start trouble shooting this issue. Thank you.